Alternatives to VoIP Recording software

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

Crystal Quality is a web-based, unified multimedia recording solution that supports TDM, analog, and VoIP environments. It supports a wide variety of telephony interfaces, including: Analog trunk/extension, digital trunk (ISDN PRI / E1/T1) digital extensions, VoIP trunk/ extensions, discrete radios, and trunked radios. Crystal Quality (Avdor CIS) allows for the management of all types recordings (call centers and contact centers, telephony and mobile phones, screen capture, SMS and Skype for Business), using a modern, simple and easy-to-use user interface. CIS offers several pricing options that allow you to choose the best for your business needs. They also offer the most value and the lowest price. Avdor Crystal Quality Call Recording and Monitoring Solution offers a single solution, a unique and brilliant solution to all your business requirements.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

It is difficult and constantly changing to balance the goals of both the business and the customers. To enable organizations to provide consistent, high-quality service while remaining efficient and profitable. Enghouse Interactive offers a variety of workforce optimization tools, including call and screen recording, speech analysis, workforce management, performance metrics and score cards, cost analysis, and reporting tools. These tools are highly scalable and modular, allowing you to choose the level that best suits your needs for continuous performance improvement. A strong brand reputation is built by providing high-quality customer services. In our recent survey 60% of respondents stated that they would not do business with a brand if they received poor customer service. Businesses should focus their efforts on providing superior customer service.

We believe that you should be able record and listen to your calls in the way you want. Our RECITE recording software offers 80 widgets and dashboards that can be customized, 100 replay permission levels and 8 recording modalities. It also includes 50 canned and modifiable reporting options, 4 types of storage support, and 4 types for storage. Screen recording of the agent's desktop is synchronized with the audio recording. This gives a complete view of customer interaction. Quality Management tool to manage quality assurance and employee performance. It also helps to ensure compliance with corporate procedures and maximize staff productivity. Administrators, supervisors, and agents can view real-time metrics with the customizable Dashboards tool. Web-based storage and retrieval allows for secure, easy sharing of files via email (.WAV) format.

There are many options available, so it can be difficult to find the right phone system for your company. You can read on to find out more about the different options. If you don't have the time, contact us and we will work with your specialists to find a solution that suits your needs. BDM is a new approach to telephony. We will recommend the best solution for you based on your business needs.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

You can transform your contact center with a robust and scalable call recording platform. What doesn't get measured, doesn't get better. Managers have direct access to replay, grade, and supervise calls. This allows them to see what's going on on the floor and how employees interact with customers. You can quickly identify what is working well and then use that information to fix what isn't. You can sample calls and grade and analyze them to ensure superior quality control. SonicView allows you to review conversations and create a Quality Control program. You can also grade individual calls with our recording software, which helps you provide training and assessment for your agents. You can stop recording during sensitive information exchanges, erase parts of the recording that contain sensitive information, mark sensitive recordings as sensitive and make them "unqueriable" to maintain PCI compliance.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

Edigin has developed call recording solutions and quality monitoring solutions that can be used with the vast majority of communication systems today. The SVRX recording solution integrates seamlessly with communication systems to capture all communications and call details. Our solution is compatible with both redundant and multi-site distributed environments. Our solution includes screen capture and agent evaluation. We also provide customizable report analytics. Alcatel and Ascom, Aspect. Avaya. Bosch, Cisco. EADS. eON. Ericsson. Fujitsu. Intertel. LG. Mitel. NEC. Nitsuko. Nortel. Panasonic. Philips. Realtis. Rockwell. Samsung. Selta. Siemens. ShoreTel. Tadiran. Telrad. The SVRX supports passive tap of T1/E1 trunks and analog stations, digital stations for those systems, analog stations, and port mirroring-based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

Intelligent Recording offers a variety of hardware and software platforms to meet your needs, from recording basic calls to providing a complete system that records and assists in staff training and development. Intelligent Recording offers the best solution for your business, whether you are recording analog lines, SIP trunk recording, PRI/BRI recording or digital station-side recording. Our products are suitable for businesses with a single location or large national chains that require centralized storage and reporting. Call Tracker Call Recorders are a cost-effective and simple solution for small businesses. We've developed a range of stand-alone call recorders by integrating our proven Call Recording Technology with your local network. These recorders meet the price and performance targets for even the smallest businesses.

Voxjar can connect to communication platforms, CRMs and data-stores to collect call recordings and metadata from your reps. Voxjar uses Machine Learning and Artificial Intelligence for transcription of your reps' calls and to measure emotions. It then analyzes the call data and content according to the rules you specify. Voxjar provides insights derived from thousands of customer phone calls. These insights can be used to improve agent performance, improve your products, reduce friction, and better understand your customers. Voxjar offers all the tools you need for improving customer service interactions between reps and customers. All of this is possible with one platform: call playback and commenting as well as QA workflows and agent logins.

Oak's intelligent, industry-compliant call recording solution for any telephone system gives you complete control over your communications. Oak provides Microsoft Teams with compliant recording. Microsoft Teams now has compliant recording. Advanced security features and policies are added. Transcriptions, automated scoring and reports, alerts, among other features. Our AIs are able to interrogate your recordings without the need for manual intervention. You can score performance based upon individuals, departments, websites, and overall. You can view recordings right from your CRM. You can either use our API or one of our many integrations like Salesforce to view recordings.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

Monster VoIP was founded to deliver superior voice quality and maximize uptime to customers anywhere in the United States, including L.A., New York, Washington, D.C., Houston, Dallas, Chicago, and beyond. It also provides unparalleled customer service and satisfaction. To ensure geo-redundancy, we set up data centers in Las Vegas and New York, Dallas, Minnesota, and Chicago. All endpoints were multi-registered at each facility. This is a fancy way to say that you can expect exceptional voice quality and unmatched business phone uptime from multiple locations. We made sure to provide a complete suite for communication tools on one platform. This means that you and your team need only to learn our user interface for all communication needs. We decided to fulfill our customer satisfaction promise by providing personalized setup and ongoing 24/7/365 support for every business VoIP customer who walks through our virtual doors.

PhoneCall is a powerful cloud-based contact center platform that scales seamlessly to meet the needs of telemarketing and lead generation businesses. All-in-one software includes an AI-driven Intelligent Dialer and 3 years of recording storage, text-to-speech technology, click-to-talk, and even a 1-Click compliance feature to ensure your business runs smoothly. Owners and business managers will never be far from their operations with multi-device capabilities. The entire platform can even go mobile on iOS or Android devices.

Convirza is the premier platform for enterprise call optimization and call tracking. Convirza combines traditional call tracking with powerful analysis of phone calls. Convirza uses sophisticated algorithms and speech recognition technology to measure lead quality, measure conversions, and take action using fully-baked marketing automation. We assist sophisticated marketers to make better decisions, increase revenue, and improve close rates.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

Netlogic TEC is dedicated to providing high-quality software products for our clients. Our products incorporate the most recent technological advances, ensuring that our customers enjoy Excellence in the application. All of our software can be integrated with each other and can also integrate with third-party software via special Middleware functions. I-Bill, a web-based solution, helps organizations monitor and control their telecom spending. i-Call automates the dialing of multiple telephone numbers. i-Connect is a flexible PBX system for small businesses that needs to be able to adapt to their changing and growing requirements. We believe that any job should be done right. Our goal is to not only satisfy customers but exceed their expectations in all aspects. Our business ethics are based on honesty, integrity, and perfection.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

A suite of real-time task management solutions for patient scheduling and insurance verification that track every step of revenue cycle management, from patient billing to reconciliation, is available. Every call can be converted to scheduled appointments, which will result in increased revenue. Listen to calls and review customer service to uncover hidden revenue losses. Monitor phone calls and keep track of them for quality and patient satisfaction. In 3 steps, create marketing campaigns and track and measure the results. You can now track patient calls, investment per patient, and conversion rates in real-time. Practice Compass provides ROI marketing that increases your practice volume. PracticeCompass can be used wherever you are to monitor staff productivity, patient schedules and marketing programs. Our Practice Management Software will help you guide your practice to success.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

The audio recording solution can monitor and record from a variety of telephony platforms, as well as any VoIP system. It can also record audio streams using SIP or RTP. The recording solution can either be hosted at your company's servers or traffic can be directed through our VPN tunnel to be recorded on our server. Recordings can be continued even when network connections are lost and uploaded once they are restored. Each monitor can be in any orientation and can be recorded with as many monitors as you like. The orientation and position of each monitor will be shown on playback to make it look like the agent would view them. Each monitor is recorded in a separate file to allow for playback speed and integration options. You can create as many custom forms you need. Each form can contain any number of categories, and each category can contain any number questions. You can share questions and categories between forms to have consistent questions and to be able report on similar metrics.

Your voice is the most powerful and important customer interaction tool you have. Storacall offers a cutting-edge call recording solution. We are proud to be an authorized supplier of BT, allowing us to provide SIP Trunks as well as Hosted Telephony - Storacall has a solution for all your business telephony requirements. This powerful recording tool allows you to record all of your business conversations within one application. Connect your phone system with the cloud to get more flexibility and save money on business calls. A cloud-based, feature-rich phone system that can adapt to modern business needs. Our powerful business call recording solution allows you to record all types of communication audio and combine them all in one place. No matter what platform you use, our recording solution can work with any system or technology.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Trust+ is a revolutionary call recording service that allows callers to share recordings. Trust+ is not only a new service, but also a great market differentiation. It offers customers unprecedented transparency and a strong statement of trust. Trust+ is designed to integrate with your IVR system. Callers can choose to record a conversation with the contact centre. If the caller chooses to record, the call will be recorded and stored in Trust+. For easy recording retrieval, the caller is notified via SMS of the recording location. Trust+ can be used for all high-quality customer care operations, including telecoms, utilities and travel.

Tapit Call Accounting offers the industry's most flexible and comprehensive search engine. Tapit Call Accounting allows you to create unlimited search filters. Use our tools to create unique filters. For easy categorization and faster recovery, add searchable text, tags, and call filters to specific calls. Tapit and Replay Call Recording make it easy to create desired reports or access call records. Replay offers high quality digital recordings for virtually every telephony configuration. Text notes can be added to recordings during playback, which allows for alternative search options by partial or complete words. Recordings can be easily archived and backed up with built-in auto-backup. You can play, download or email recordings as attachments. Automated cataloging and central voice repository