TelStrat Record Description

To enhance the efficiency of your contact center and workforce, it is crucial to gain a comprehensive understanding of every interaction between agents and customers. Equip yourself with advanced tools that promote superior customer engagements and maximize agent effectiveness.

Record call audio at random intervals, scheduled times, or on demand, ensuring that the recording captures everything from the very beginning, regardless of when it starts. Empower your supervisors to actively monitor live calls and review complete call recordings, especially during transfers between agents. This capability allows for the swift resolution of disputes, provides support for legal matters, and enables thorough monitoring of agent performance through reliable call documentation. Analyze vast amounts of call data by utilizing various metrics, and perform quick searches with simple one-click filters. You can also merge multiple fields for more intricate searches, making it easy to analyze any interaction by playing multimedia clips directly from your desktop. Share the combined voice and screen .WMV files over a network or via email, giving you a detailed insight into how agents engage with customers, ultimately allowing for more effective workforce optimization and improved service quality. Additionally, gathering data on customer interactions can inform strategies to enhance both agent training and customer satisfaction.

Integrations

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Reviews

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Company Details

Company:
Serenova
Year Founded:
2013
Headquarters:
United States
Website:
www.serenova.com/products/telstrat/recording-quality-management/

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Online Support
Business Hours
Live Rep (24/7)

TelStrat Record Features and Options

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

TelStrat Record User Reviews

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