QEval Reviews

Summary: QEval is one of the most user-friendly programs I have seen and used in the call center world. The team is so easy to work with and truly listens to all of your organization's needs. They are willing to work with you and customize the product to fit your needs in any way possible. There is never the usual pushback you receive from some companies such as "its works as designed". They are willing to help in any way to make it work for you! The support team is outstanding and always make themselves available as needed. They are thorough and helpful in talking through your needs to ensure you receive what is needed. They have shown themselves to be agile in an everything we have asked of them.

Positive: Customizable
User Friendly
Efficient
Unmatched Product Support
Informative and detailed reporting
Provides valuable business insights
Scalable

Negative: There are no cons. The only area where improvement can be made would be around the names of the reports. They can be confusing at times.

Summary: Etech/QEval has found a balanced solution for novice companies in the call center space to figuratively get their feet wet with CSAT/speech-to-text models and make informed business decisions.

Positive: Through the QEval suite of software, the speech-to-text models used by Etech have yielded insights we can trust. The QEval engineering team has fielded several dozen inquiries pre and post deployment enabling our data and call center teams to make tactical and operations decisions over the last two years.

Negative: I don't quite understand why your transcription is not closer to 100%. Why does it hover at 75%? In comparison, the transcription model Microsoft is using in the Office suite (e.g. Teams) is close to 100%. I still believe there are limitations in your scorecard that I would love to discuss in near future.