SmartSIP Reviews

SmartSIP Description

SmartSIP®, a premise-based application, provides a DTMF suppression solution and masking solution to contact centers to securely capture cardholder data in live operator calls. Customers can use their touch-tone telephones to enter sensitive information, while remaining in contact with the agent at the contact center. DTMF suppression and masking replaces customer tones with flat tones that cannot easily be converted back to original data. Agent screens are filled with a mask of the customer's entry. SmartSIP effectively stops the verbal exchange between customers and agents. This allows for full call recordings and full screen capture. SmartSIP acts like a proxy between the Session Border Controller or Media Gateway and the voice platform. It interacts with the DTMF information without affecting the voice path. This product was specifically designed for VoIP telephony contact centres.

SmartSIP Alternatives

Voiso

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

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MightyCall

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NICE CXone

(2 Ratings)

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

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Voicemaxx CE

(1 Rating)

Intrado provides a cloud-based enterprise-grade calling solution that is fully hosted and managed. This includes team collaboration which includes messaging, meeting and mobility solutions as well as the benefits and features of Cisco Webex devices. VoiceMaxx CE also includes Cisco Hosted Collaboration Solution, (HCS), which is a cloud service that builds on Cisco's tried-and-true on-premises Call Manager offering. This makes it an ideal service choice for medium to large companies switching from a premise-based service. Intrado fully supports this solution with geo-redundant Data Centers, which provide enhanced business continuity and disaster recovery. Intrado engineers are available 24/7 to support you.

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Integrations

API:

Yes, SmartSIP has an API

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Company Details

Company:

IntraNext Systems

Headquarters:

United States

Website:

intranext.com/solutions/smartsip

Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

In Person

Customer Support

Phone Support

Online

SmartSIP Features and Options

Telephony Software

SmartSIP User Reviews

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SmartSIP Reviews

IntraNext Systems

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SmartSIP Description

Integrations

Reviews

Company Details

Media

Product Details

SmartSIP Features and Options

Telephony Software

SmartSIP User Reviews