SonicView Description

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

Pricing

Pricing Starts At:
$4000.00/one-time/user

Integrations

No Integrations at this time

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Company Details

Company:
Provana
Year Founded:
2011
Headquarters:
United States
Website:
www.provana.com/sonicview-call-recording

Media

SonicView Screenshot 1
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Product Details

Platforms
Web-Based
Customer Support
Business Hours

SonicView Features and Options

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
File Transfer
On-Demand Recording

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