RECITE Description
We believe that you should be able record and listen to your calls in the way you want. Our RECITE recording software offers 80 widgets and dashboards that can be customized, 100 replay permission levels and 8 recording modalities. It also includes 50 canned and modifiable reporting options, 4 types of storage support, and 4 types for storage. Screen recording of the agent's desktop is synchronized with the audio recording. This gives a complete view of customer interaction. Quality Management tool to manage quality assurance and employee performance. It also helps to ensure compliance with corporate procedures and maximize staff productivity. Administrators, supervisors, and agents can view real-time metrics with the customizable Dashboards tool. Web-based storage and retrieval allows for secure, easy sharing of files via email (.WAV) format.
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CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more.
Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively.
Flexible pricing packages enable enterprises to scale with growth.
Every plan includes:
Unlimited recordings and storage
256-bit AES rotating encryption
Redundancy (local and geographical)
Unified location data sovereignty
Custom retention policies
Multi-factor authentication
Granular user-based permissions
Call playback
Call flagging
Searchable call tagging
Call notes
Agent and team grouping capabilities
Basic API support
Multi-language support
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Numonix
Year Founded:
2013
Headquarters:
United States
Website:
numonixrecording.com
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online
RECITE Features and Options
Call Recording Software
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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