Enghouse Quality Management Suite Description
It is difficult and constantly changing to balance the goals of both the business and the customers. To enable organizations to provide consistent, high-quality service while remaining efficient and profitable. Enghouse Interactive offers a variety of workforce optimization tools, including call and screen recording, speech analysis, workforce management, performance metrics and score cards, cost analysis, and reporting tools. These tools are highly scalable and modular, allowing you to choose the level that best suits your needs for continuous performance improvement. A strong brand reputation is built by providing high-quality customer services. In our recent survey 60% of respondents stated that they would not do business with a brand if they received poor customer service. Businesses should focus their efforts on providing superior customer service.
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Enghouse Quality Management Suite Features and Options
Call Recording Software
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