Enghouse Quality Management Suite Description

It is difficult and constantly changing to balance the goals of both the business and the customers. To enable organizations to provide consistent, high-quality service while remaining efficient and profitable. Enghouse Interactive offers a variety of workforce optimization tools, including call and screen recording, speech analysis, workforce management, performance metrics and score cards, cost analysis, and reporting tools. These tools are highly scalable and modular, allowing you to choose the level that best suits your needs for continuous performance improvement. A strong brand reputation is built by providing high-quality customer services. In our recent survey 60% of respondents stated that they would not do business with a brand if they received poor customer service. Businesses should focus their efforts on providing superior customer service.

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Enghouse Interactive
Year Founded:
1984
Headquarters:
United States
Website:
www.enghouseinteractive.com

Media

Enghouse Quality Management Suite Screenshot 1
Recommended Products
Our Free Plans just got better! | Auth0 by Okta Icon
Our Free Plans just got better! | Auth0 by Okta

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms
Windows
Mac
SaaS
Android
iPhone
iPad
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Enghouse Quality Management Suite Features and Options

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Enghouse Quality Management Suite User Reviews

Write a Review
  • Previous
  • Next