OmniPCX RECORD Suite Description

For enterprises and contact centers operating in sectors that demand strict adherence to legal and regulatory standards, it is essential to capture and document interactions and transactions to uphold accountability. The Alcatel-Lucent OmniPCX RECORD Suite serves as a comprehensive web-based solution that facilitates the recording, monitoring, and assessment of employee-customer communications. This functionality is especially vital within industries such as financial services, utilities, healthcare, education, hospitality, and public safety. By seamlessly incorporating call recording and monitoring into your current telephony systems, the OmniPCX RECORD Suite offers a flexible, scalable, and cost-effective solution. Furthermore, supervisors can analyze recorded conversations alongside agents and leverage the built-in quality monitoring module to evaluate agent effectiveness. This tool allows for the recording of both voice and online interactions, paving the way for enhancements in the quality of future customer engagements by pinpointing areas where coaching can be beneficial. Ultimately, using such a system can lead to improved service delivery and customer satisfaction.

Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Alcatel-Lucent
Year Founded:
2014
Headquarters:
France
Website:
www.al-enterprise.com/en/products/applications/omnipcx-record-suite

Media

OmniPCX RECORD Suite Screenshot 1
Recommended Products
$300 Free Credits for Your Google Cloud Projects Icon
$300 Free Credits for Your Google Cloud Projects

Start building on Google Cloud with $300 in free credits. No commitment, no credit card required until you're ready to scale.

Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Start Free Trial

Product Details

Platforms
Web-Based
Types of Training
Training Docs
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

OmniPCX RECORD Suite Features and Options

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

OmniPCX RECORD Suite User Reviews

Write a Review
  • Previous
  • Next