Ctalk Description
You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.
Integrations
No Integrations at this time
Company Details
Company:
Ctalk
Year Founded:
2009
Headquarters:
United Kingdom
Website:
www.ctalk.co.uk
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online
Ctalk Features and Options
IVR Software
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail