ObserveCTI Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
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Bulk MES
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Integrations
No Integrations at this time
Company Details
Company:
Cacti
Website:
www.cacticom.com
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Product Details
Platforms
Windows
Customer Support
Business Hours
Online Support
ObserveCTI Features and Options
Telephony Software
Contact Management
VoIP
Voice & Data Integration
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