Alternatives to VBVoice

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

Kixie PowerCall makes it easy to make productive sales calls within minutes! Kixie PowerCall is a cloud-based multi-line power dialer and all-in-one call center solution. It allows users to automate their sales processes with ease for greater productivity and unparalleled ROI. Kixie PowerCall is available in both the cloud and on-premises. It offers enterprise-grade features such as call recording, one-click dialing and call history. This can all help improve customer service and enhance the call experience. Agents can also receive calls remotely from their mobile devices using the solution.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Voicent's IVR software is easy to use, installs quickly and is low-cost. IVR Studio makes it easy to integrate business and increases flexibility. Voicent IVR Studio, built on internet standards, is extensible. It can integrate with existing websites or custom-developed Java classes. This allows independent developers to customize Voicent IVR solutions to meet their business needs. Voicent software is a one-time purchase that you can keep for your entire life. There are no monthly fees and no per-call charges. This means you get the highest Return on Investment (ROI) as well as the lowest Total Cost Of Ownership (TCO). An IVR business phone system can be used to eliminate repetitive questions and direct calls to live agents. Automated calls to available agents can be sent to reduce the call waiting time.

Katalina Technologies has created VoiceGuide IVR, an inbound and outbound interactive voice reply (IVR) and automatic number distributor (ACD). VoiceGuide IVR is configurable and easy-to-use, allowing for rich, omnichannel, personalized interactive experiences. VoiceGuide IVR is available as an on-premise service or cloud service. It features a graphical callflow designer that makes it easy to create and manage callflows. This allows call center executives to make changes easily. VoiceGuide IVR also offers speech recognition, text to speech conversion, biometric authentication and multilingual support.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Wolkvox, a cloud-based call centre management software, helps businesses streamline communications across multiple web chat applications and social media channels like Telegram, WhatsApp Line, Line, Twitter, Facebook and Instagram. Organizations can manage their interactions via video calls, email, SMS, phone, and mobile devices. wolkvox allows enterprises to monitor multiple customer groups, record and analyze client interactions, and generate reports to track agent and campaign performance. It features a drag-and drop interface, simultaneous calling and Artificial Intelligence (AI-enabled speech analysis), gamification, and many other features. Administrators can also use the predictive dialer for creating custom rules for virtual agents, call routing, messages, and templates for email campaigns and SMS campaigns. Wolkvox integrates with many third-party ERP, business intelligence and CRM systems.

The PEC Insight Interactive voice response (IVR) software automates communication with phone callers. Insight IVR can help you remind customers about upcoming appointments, outstanding payments, or emergency situations. It can also be used to give automated information to callers dialing into your office. With our powerful software, companies can turn their vision of interactive call flow into a reality. Insight IVR can be deployed in one location, where PEC can create the application for you. If you are a 3rd Party developer or integrator and need an integrated IVR, Insight IVR can help.

The CenterMaster platform can be scaled to fit your needs, whether you have a dedicated team of employees or an enterprise solution. AcuCall's Reporting Services, which are not limited to the standard or canned reports that CenterMaster provides, provide the data you need in order to drive results. We know the importance of accurate and timely data to adjust business processes and measure performance. CenterMaster cloud allows you to route inbound calls to qualified agents around the world. CenterMaster can connect customers to the right agent and department, regardless of whether they are located in one or multiple locations. This creates positive customer experiences. AcuCall's Professional Services team is able to facilitate integrations with third party applications and tools so agents are able to seamlessly navigate workflows and serve customers efficiently and effectively.

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

SparkTG is revolutionizing cloud telephony by offering cutting-edge cloud IVR services. We can help you as an IVR service provider. Talk to us. To increase sales, provide better service, and make more profits, every organization must build trust with its customers. SparkTG helps you build trust with your customers by answering their calls. SparkTG guarantees 99.9% uptime, which means that your business will not be affected by any downtime. We guarantee that calls will remain available in case of an emergency and that there is always a backup. The audio quality is excellent. We provide 24/7 network monitoring to resolve issues before they affect your business. Our customer support team is available 24/7. All calls are encrypted to ensure high-grade security. You can use Transport Layer Security, (TLS), and Secure Real-time Transport Protocol.

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, including integrated Call + WhatsApp, Cloud Contact Center, Office IVR, toll-free numbers, Campaign Management suite, Multi-store Solution, WhatsApp Business API, and advanced integrations: ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

Transactional messages, OTPs and promotions are all delivered promptly and safely to your customers' phones. IVR, Click to-Call, call forwarding and call recording are all available for any app, platform or website. You can chat with your customers using the most popular instant messaging app and send media attachments. Automate customer interaction with AI-based chatbots to scale customer interactions. Our visual editor makes it easy to create multi-channel communication flows. You can also use our pre-defined templates. Our support team is unlikely to be needed, but we are available if you do. We provide enterprise-grade security for customers in highly-regulated industries. Our technology is able to grow any communication channel without limitations.

Indosoft Inc is a leading provider of contact center technology solutions and the developer of Q-Suite. Q-Suite is a robust, feature-rich and scalable call center software ACD (Asterisk) that is robust, flexible, and scalable. Indosoft offers complete computer telephony knowledge and turn-key installations to set up virtual, inbound, and outbound call centers. Licenses to vertical applications of Indosoft's call centre software ACD are also available. Q-Suite is suitable for multi-tenant deployment. It includes a full-featured ACD and an efficient predictive dialer. The ACD for call center software allows for easy integration of chat or e-mail.

Anywhere365 was founded on a belief that any person within a business could be a Contact Center. We created Anywhere365 Unified Contact Center to Skype for Business and Microsoft Teams. We are an Independent Software Vendor and continuously invest in developing our solution. Workstreampeople solutions allow organizations to improve their business results as well as their operational efficiency. Anywhere365's vision is to eliminate unnecessary dialogues. Our vision for the Unified Contact Center was one we have had for many years. A solution that ensures the right information is reached to the right person at exactly the right time, regardless of where they are located. We have developed solutions for many organizations, both from our Consultancy and Professional Services branches, and as developers of smart software apps. The next step is the Unified Contact Center for Microsoft Teams, Skype for Business.

SpeechSoft Inc. is a developer and seller of telephony automation software. It also offers hardware and turnkey solutions that can be integrated with different telephony environments. Voice over Internet Protocol (VoIP), Digital PBX, and Analog. CALLMaster software combines six powerful telephony features in one software package. This software offers a comprehensive telephony solution that can be used by many businesses. SpeechSoft telephony products can be scaled and are compatible with open, non-proprietary architecture. This allows you to create cost-effective solutions that meet your business's needs and budget. SpeechSoft, Inc. has been selling and developing telephony automation software for over 20 years. Our industry knowledge has allowed us to offer cost-effective telephony services to customers in many industries. To provide cutting-edge solutions, we continue to work with industry leaders Dialogic and Microsoft.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

Small and medium-sized businesses can get an enterprise-level, all-in-one call centre solution (IPPBX, recording. Omni-channel, predictive dialing. reporting). All the benefits of Noda Contact Center as a SaaS solution. Call and queue prioritization, support in all modes, progressive, predictive and preview. It is easy to create conversation scripts using a drag-and-drop graphic editor. Compatible with PCI DSS, full or selective recording of all conversations. One queue for all channels: Facebook, Viber and SMS. Programmable standards are used to process calls according to different criteria. This includes call ratings. Our own program-based IP PBX/Softswitch, with skill-based routing, distribution, load balancing, and hot backup. Combination statistics from conversation scripts, telephony, 50+ reports built-in, online statistics.

Our cloud platform allows you to create conference calls, click to dial, and other voice solutions. Hoiio allows you to connect to any phone worldwide with just a few lines code. You can send SMS to more than 200 countries quickly, reliably and at wholesale prices. We support delivery notifications and changing the name of the SMS sender. Create a voice application that allows users to interact with you over a phone conversation. You can do things you never thought possible with just a few lines code - IVR system and automated voice broadcast, voicemail, voicemail, etc. Hoiio virtual numbers can be subscribed to to receive phone calls. Your app decides what to do when someone calls your number. Developers can easily add voice, SMS, and DNC services to their apps with just a few lines code using the Hoiio API. We believe in cloud technologies and their ability to empower agile businesses. We have spent over 8 years researching and developing our award-winning agile cloud platform.

The ACD Panel monitors all live call and can control Agent(s), while supervising the answering of calls in queue. Once the Panel has been set up, it automatically detects long wait times and takes appropriate action(s) in order to resolve them. Simply drag and drop your 'On Hold' calls onto the Panel's screen to automatically distribute them to agents anywhere in the world. The Panel's live panel will display statistics such as the average wait time for each caller. This allows you to decide the best course of action to avoid unnecessary buildup or excessive callers waiting. The ACD panel allows for the analysis of data to provide business insight like never before. This panel allows users to view interactive charts and queuing solutions, as well as monitor Agent behavior and any related performance concerns. To get a clear picture of your call center, you can customize the dashboard by adding your personal data.

MTI is a specialist in innovative and cost-effective communication solutions that allow businesses to provide exceptional customer service. Interactive voice response - Outbound / Inbound IVR, SMS, and many other communication solutions are available. MTI designs solutions to solve the problems businesses face every day. We can turnkey your solution, or we offer a platform for software developers that want to write their own applications which leverage our infrastructure (Platform-as-a-Service). MTI offers ongoing maintenance for customers to improve customer satisfaction and increase their return on investment.

TekIVR (Based on RFC3261) is an Interactive Voice System (IVR), a SIP, for Windows. TekIVR can be used on Microsoft Windows Vista, Windows 7/8/10/11, and Windows 2008-2022 servers. TekIVR's user interface is simple and easy to use. You can create your own IVR scenario using built-in scenario editor. You can choose your own audio files for use in an IVR scenario. TekIVR can also read out texts using TTS (Text to Speech) engine and recognize input via speech recognition. When defining prompts, Speech Synthesis Markup Language can be used. TekIVR supports SAPI and Google Cloud Speech API, Azure Cognitive Services, and MRCPv2 to support TTS and ASR functions. It supports ITU G.711 A.Mu Law, G.722 codecs, and UPnP to support NAT traversal. TekIVR can be used as a proxy between MRCP v2 based applications servers and SAPI Azure, Google Speech based speech engine. MRCP v2 based servers can use TekIVR to access SAPI, Azure, and Google Speech based TTS/ASR services.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Enterprises can use one platform to manage all aspects of the software development lifecycle. This gives them greater control, faster development times, and increased business agility. Conversational AI is the result. It drives business results. You can now expand beyond traditional channels and approaches with conversational AI-powered experiences that span all channels and offer superior service. Easy-to-use tools that work across teams allow you to get to market faster and allow everyone to collaborate on one project. This will also help to accelerate initial application development. Forums, tutorials, and pre-built expert designs models allow users to think like an expert while prototyping quickly. Sharing design flows and coding across multiple channels reduces the need for redo work by sharing and exchanging them. Technology leaders are under pressure to deliver unique customer experiences quickly.

DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

MCUBE introduces its revolutionary unified omnichannel Cloud Telephony Services, the ultimate breakthrough in communication for business. Say goodbye to communication headaches and embrace an experience that lets you focus on your customers. This cutting-edge tech empowers businesses to deliver exceptional customer service, increase productivity, and unlock opportunities for growth.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

Kunnect offers high-quality hosted call center software that will help you run your business smoothly. Kunnect is the best Hosted Call Center Software on the market today. Our Amazon cloud-based solution covers all your call center software needs and telecommunications requirements anywhere on the planet. Kunnect's XVP – Hosted Call Center Solution is an affordable and simple to use predictive dialer that integrates CRM scripting. This allows customers to be more productive, reduce operational costs, improve customer satisfaction, and increase productivity. Our solution is used worldwide in call centers and empowers at-home agents. Kunnect's cloud-based predictive dialing system supports structured, automated right party contact. This will ensure that you keep your promises to customers and keep in touch. Predictive dialing and preview dialing modes are available for greater flexibility and productivity. Post-call actions such as printing invoices or lead sheets.

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Aircall is the cloud-based phone service of choice for 3+ users modern brands. We integrate seamlessly with the most popular CRMs and Helpdesk tools to help sales and support teams communicate clearly. Administrators can instantly add numbers to 100+ countries, scale their team according to seasonality, gain deep insights through real-time analytics, and get detailed insights. Aircall is trusted worldwide by more than 3000 companies via desktop and mobile apps. Start a risk-free trial today!

Contact Center is an integral part of customer relationship management. It drives customer experience. Large companies use contact centers for support, service, feedback, and marketing functions. However, smaller businesses rely on them heavily for direct marketing campaigns. Easy integration with third-party databases, CRMs, and connectors allows for easy capture, analysis, and leverage of customer data. This can be used to improve customer relations and business productivity. CZ Contact Centre can be used on-premise or on the cloud. It can be scaled to meet all your business requirements and is customizable. We know that your business could be a start-up or a medium-sized business. It can also be a large business. We offer a variety of product packages depending on your business needs.

CallCenterHosting's cloud-based solutions are rich in advanced features that will help you achieve business success. The efficiency of a dialer is crucial to the success of a call centre. The number of available agents and the size of the outreach required will determine the suitability of dialers. Cloud-based call centers that provide the right tools and information to help agents negotiate with customers. Cloud has revolutionized the call center industry. It has introduced many innovations that have made it possible for agents to communicate with customers using the right tools and information. To communicate with your customers and to endorse your products and services, you can use virtual and toll-free numbers. To achieve business success, you must maintain good communication with customers. Companies seek ways to make their customers feel connected to them in a way that is easy for them.

We believe that consumers deserve frictionless, voice-driven access to the companies they interact with every day. Parlance empowers companies to harness the power and voice of voice. It allows customers to speak naturally to you and connect with you directly over the phone. There are no long hold times, confusing menus, or numbers to press on a dialpad. Parlance voice-enabled phone routing solution makes it easy for callers to get to the right place in any company without having to use long hold queues, IVR menus, or Automated Attendants. High levels of engagement result in a positive ROI and immediate impact. Deliver the customer experiences you want and the efficiency your contact centers require. Callers are encouraged to call, increasing agent availability and reducing costs.

Every customer is important. Every deal is important. Your efforts in customer service, marketing, and sales should be maximized. Happy customers are the best. Happy teams make happy customers. Seamless communication leads to seamless messaging The right tool can enable communication with robust technology and better problem solving. Treat your customers with respect! Make your customers feel better about your products/services. Automation is not only easy for you. Automation personalizes communication with customers. Say goodbye to manual tracking and engagement. Your sales team will always be on the exact same page. Make better deals. Get better customers Talk about satisfying customers. Support is the lifeblood of any business. Don't stop at making loyal customers. Be a brand advocate.

Cloud-based call center software can solve the problems in traditional on-premise systems. Cloud call center software allows businesses remote management of their call centers and data protection from external threats. Sip2Dial's cloud-based call center software gives agents all the tools and data that they need. Our cloud-based call center software provides an intuitive interface that connects customer settings from different channels and directs to different agents. Our cloud call center software's best feature is its ability to eliminate hold time and allow your clients to revive an agent callback when their position touches the front. Make things easier and increase transparency. Sip2Dial is able to understand the exact needs of our clients. Sip2Dial takes the time to understand client requirements and performs data collection and analysis to improve operations, optimize usage and drive better business results.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

IVRs based on Touch Tone (DTMF), a technology that is now outdated, are rapidly being replaced by IVRs with speech recognition capabilities. SpeechVox is the next-generation speech recognition IVR from Manam Infotech. It features behavior recognition and artificial intelligent that automatically improves IVR performance over time. SpeechVox is compatible with a variety of telecom protocols, including E1, T1, SIP and Analog. People are tired of talking to automated machines, and they get frustrated when dealing a traditional IVR. Behavioral IVRs, however, are not just machines, but machines with artificial Intelligence that behave according to callers' speech, pitch, previous preferences, historical data, etc. All of this gives the caller the feeling that they are talking to a person.

VCC Live, an Enterprise Cloud Contact Center software provider, has been establishing its international presence for over 10 years as a reliable business solution to companies that deal with wide-ranging customer communications via a variety channels including Phone, SMS and Email. Learn more about our solution at https://vcc.live/

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.