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Description

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Description

Create your own interactive voice response (IVR) system utilizing Pronexus VBVoice™ software, which offers a user-friendly drag-and-drop interface for rapid application development and works seamlessly with Microsoft® Visual Studio®. COMING SOON: Purchase a ready-to-use IVR application developed by our team of skilled professionals, or opt to customize our fully adaptable pre-built IVR solutions to get your systems operational swiftly. The newest version of Pronexus' VBVoice IVR toolkit, VBVoice 11, ensures compatibility with all of Pronexus' products, supporting Microsoft® Windows® 10 and Windows Server® 2016 R2 alongside the latest Visual Studio® 2017. This version also features VisualConnect™, a tool that allows for the concurrent development of dual-channel applications, enhancing the flexibility and efficiency of your IVR projects. With these innovative tools at your disposal, you can elevate your business communication and customer interaction experiences significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access Recruitment CRM Yes 
Act! Yes 
Bullhorn Yes 
CEIPAL Yes 
Chameleon-i Yes 
Engaged CRM Yes 
FiveCRM Yes 
Influence Recruitment Software Yes 
Jiminny Yes 
JobDiva Yes 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Spinify Yes 
Talent Rover Yes 
TargetRecruit Yes 
Tracker Yes 
Vincere Yes 
Vocantas Communicate No 
Zoho CRM Yes 

Integrations

Access Recruitment CRM No 
Act! No 
Bullhorn No 
CEIPAL No 
Chameleon-i No 
Engaged CRM No 
FiveCRM No 
Influence Recruitment Software No 
Jiminny No 
JobDiva No 
Microsoft Dynamics 365 No 
Salesforce No 
Spinify No 
Talent Rover No 
TargetRecruit No 
Tracker No 
Vincere No 
Vocantas Communicate Yes 
Zoho CRM No 

Pricing Details

$15/user/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CloudCall

Founded

2011

Country

United Kingdom

Website

www.cloudcall.com

Vendor Details

Company Name

Pronexus

Founded

1994

Country

Canada

Website

www.pronexus.com

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Cloud PBX

Call Recording Yes 
Call Routing No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions No 
Web Conferencing No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

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Alternatives

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