Smartz Solutions Description
Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences.
We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business.
You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.
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Smartz Solutions Features and Options
Call Center Software
Customer Service Software
Telephony Software
Predictive Dialer Software
Call Recording Software
Cloud Communication Platform Software
Email Management Software
Cloud PBX Provider
Customer Experience Software
Live Chat Software
Workforce Management Software
Chatbot Software
IVR Software
Smartz Solutions User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Smartz Communications- Date: May 26 2020
Summary: We are excited to be part of the Smartz family. As a business we have migrated all our communications platforms into one cloud based eco system, that has saved us money and resources. The insights have definitely changed how we service customers. Our agents are now more skilled and have been exposed to new and exciting digital channels. We have also implemented Smartz Human Asset Management and that has grown our insights exponentially. Go Smartz!
Positive: I love the integration of all communication channels. The reports are easy to use and are intuitive. Our CX journeys keep on improving and our 900 staff love using the platform! The sentiment analysis and rating scores give us more insight to address the needs of customers and allowing us to engage with our clients at a higher level. During our Covid 19 lock down, this product worked brilliantly to address our remote working requirements for our staff - 700 remote call centre agents and growing!
Negative: At this stage we are enjoying the ongoing deployment of new features and reports, we are happy!
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