3CLogic Description

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Pricing

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Company Details

Company:
3CLogic
Year Founded:
2005
Headquarters:
United States
Website:
www.3clogic.com
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Product Details

Platforms
Web-Based
Windows
Mac
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

3CLogic Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Customer Service Software

Alerts / Escalation
Call Center Management
Email Management
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Screen Activity Recording

Customer Experience Software

Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition

Business VoIP Provider

Call Parking
Call Recording
IVR / Voice Recognition
Ring Groups
SIP Trunking

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification

Customer Engagement Software

Analytics
Communication Management
Feedback Collection

Customer Success Software

Account Alerts
Communication Management
Customer Engagement

3CLogic Lists

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