YOCC Description

YOCC allows you to add multiple extensions to your Cloud telephony India solution for all your locations, departments, and employees. Your mobile office is ready for business. You can choose a simple Toll-free or Non-Toll-Free virtual number, or you can keep your current number. With a multilingual cloud contact centre, you can greet and serve customers in their preferred language. Think Global, but act local! YOCC multilevel IVR solution helps to streamline all strategic business units using a single hosted number. YOCC allows live and recorded call monitoring. This allows customers and agents to hear each other's calls and ensures high customer service standards. You can view detailed call analytics, agent-specific call reports, and more with the YOCC mobile app and web interface. Get insightful inputs on outbound calls.

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Integrations

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Company Details

Company:
Bigv.in
Headquarters:
India
Website:
www.bigv.in/

Media

YOCC Screenshot 1
YOCC Screenshot 1
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Product Details

Platforms
SaaS
Customer Support
Online

YOCC Features and Options

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

YOCC User Reviews

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