Best ReplyDesk Alternatives in 2024

Find the top alternatives to ReplyDesk currently available. Compare ratings, reviews, pricing, and features of ReplyDesk alternatives in 2024. Slashdot lists the best ReplyDesk alternatives on the market that offer competing products that are similar to ReplyDesk. Sort through ReplyDesk alternatives below to make the best choice for your needs

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    Jasper PIM Reviews
    Top Pick
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    Our PIM Software allows you to master products and distribute them through multiple distribution channels. A central repository of product data can be used for eCommerce websites, print catalogues, ERP systems, trading partners, and other applications. Reach more channels, optimize merchandising, syndicate automatically, and ensure product accuracy.
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    OneDesk Reviews
    Top Pick
    OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
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    Mint Service Desk Reviews
    Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.
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    Jazva Reviews
    Jazva is an e-commerce management system that uses cloud technology. It is designed for large volume wholesalers and retailers. Jazva is powerful and fully-featured. It helps automate, simplify and synchronize multichannel sales. This platform offers a range of features, including listing management, multichannel product management, Fulfillment by Amazon (FBA), order fulfillment, inventory management, customer relation management (CRM), interactive reporting and analytics tools.
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    Ochatbot Reviews
    An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.
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    Richpanel Reviews

    Richpanel

    Richpanel Inc.

    $100 per month
    500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
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    eDesk Reviews
    Top Pick
    eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
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    Replyco Reviews

    Replyco

    Replyco

    $33 per month
    Take control of your inbox Are you overwhelmed by customer emails? You can centralize your email and increase response rates across eBay and Amazon. Lightning Fast Replies are a great way to grow your eCommerce business. What is the secret to increased sales? Happy buyers = 5-star feedback = Better marketplace relationships Organize. All you need to organize and centralize customer emails across stores and marketplaces. Automate. Automate. Chat Communicate. You can quickly and efficiently respond to messages with email templates and easy access to order information. Reporting. Monitoring performance is key to fine-tune your customer service strategy for stores or teams. Returns / Refunds Replyco can process returns and refunds for your eBay shops. Support Multi-Channel Support Integrations directly with eBay, Amazon and Shopify, Linnworks. WooCommerce, BigCommerce. Gmail.
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    Appath Reviews

    Appath

    Appath

    $15 per month
    Appath is a cloud-based solution that allows multichannel ecommerce retailers centrally to manage their inventory, orders and shipping. Our users can efficiently use our application to increase sales and operate their daily tasks with ease thanks to its robust features. Appath integrates seamlessly with major sales channels like Amazon, eBay, Shopify and Magento, as well major shipping carriers UPS and FedEx.
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    RSTickets!Pro Reviews
    We are happy to announce that RSTickets!Pro (our HelpDesk ticketing component) has been updated to support Joomla! 4 version. We are continuing the new Joomla! We have updated our RSTickets!Pro component to support the new Joomla! version. Various other adjustments to RSTickets!Pro component. These include cleaning up the source code and updating specific areas to ensure a consistent display that benefits both Joomla! 3. and Joomla! 4. All RSDirectory! All configuration options can be found in the Configuration tab. They have been grouped according to their relevance.
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    Re:Desk Reviews

    Re:Desk

    Re:Desk

    $99.00/one-time
    Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.
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    Vision Helpdesk Reviews

    Vision Helpdesk

    Vision Helpdesk

    $8.00/month/user
    Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.
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    ShipStation Reviews
    ShipStation is used by thousands of online retailers every day to solve their daily challenges in importing orders and shipping shipments. ShipStation, a trusted leader in shipping software, was founded in 2011 and has helped thousands of online sellers grow their businesses and deliver exceptional customer experience. ShipStation offers an intuitive online solution that allows them ship orders efficiently wherever they sell or wherever they ship. With more than 300 partnerships with top shopping carts, marketplaces and fulfillment services such as FedEx, USPS and UPS, Shopify, Amazon, Shopify and BigCommerce, the multi-channel and multicarrier platform has the most integrations of any ecommerce solution. ShipStation is a Stamps.com subsidiary and is headquartered in Austin (Nasdaq : STMP).
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    Desk365 Reviews

    Desk365

    Desk365

    $12/user/month
    Microsoft Teams Ticketing and more. Desk365 is a modern cloud-based helpdesk that works with Microsoft 365. It allows you to deliver exceptional customer service via channels such as Microsoft Teams, Emails, Web Forms/Widgets, and more. Desk365's web app is intuitive and feature-rich. It also comes with a unified email inbox to manage all customer conversations. Desk365 can be easily configured to function as an internal IT support desk. Desk365 is available for up to three active agents at no cost.
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    SellerActive Reviews
    SellerActive is an all-in one inventory management platform for online sellers. It will help you increase your e-commerce reach as well as sell more. SellerActive provides a wide range of capabilities including order management, inventory management, and intelligent listing/repricing for Amazon. SellerActive's customer success team is a leader in the industry and provides support and training for retailers.
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    SympoQ Reviews
    AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.
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    Focus Desk Reviews

    Focus Desk

    Focus Telecom

    $19.00/month/user
    Focus Desk by Focus Telecom offers modern cloud-based service desk and issue ticketing software solutions. Focus Desk is feature-rich and scalable. It allows users to efficiently manage customer issues via a variety of communication channels such as chat, email, SMS, phone, and chat. Focus Desk Ticketing System automatically registers orders, complaints, returns, etc. and resolves them quickly and efficiently. The key features include automatic inquiry registration, ticketing, processing deadlines and inquiry list. They also allow for inquiry grouping, inquiry allocation, productivity monitoring and productivity monitoring.
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    Infizo Desk Reviews
    Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.
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    Zentail Reviews
    Zentail is an easy-to-use platform that offers order management, business analytics and catalog and inventory sync within a single suite. Zentail was specifically designed to assist online retailers. It is the easiest and fastest way to centralize and automate your e-commerce business. Zentail is a powerful multichannel solution that centrally manages inventory and listings. It also integrates with Google Shopping, Shopify, Jet.com and Amazon. Zentail's key features include kitting and automatic competitive repricing. It also supports channel overrides, aliases and SMART types.
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    ServiceTonic Reviews
    ServiceTonic is a powerful, flexible, and easy-to-use ITIL-aligned Service Desk software. Unique automation and service management platform that allows for high configuration without the need to program. ServiceTonic is an IT Service Management Software that aligns with ITIL. It allows IT departments to improve internal management and user satisfaction through the use of a multichannel support desk, process automation, asset inventory management, and efficient access to information (KPI). This facilitates decision making. ServiceTonic's powerful functionality allows companies to manage all types and types of requests, petitions, and incidents using its ticketing tool. This tool is designed to provide the best customer support possible. Multichannel Service Desk allows you to record any request that is received (phone, email, mobile, chat, QR).
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    ResolveEasy Reviews

    ResolveEasy

    Cloobot Techlabs

    $10/per user/month
    1 Rating
    ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.
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    SutiDesk Reviews
    SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.
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    DeskXpand Reviews

    DeskXpand

    DeskXpand

    $14 per user per month
    Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.
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    Shopfunnel Reviews
    Shopfunnel allows Shopify stores to list, sync and sell their products on other channels or marketplaces. It's easier than ever to manage your Shopify sales channels. Shopify To Clickfunnels, Shopify To Etsy, or any other app, it's all in one click! You can reach new customers wherever they shop by listing your products (automatically or manually) on popular marketplaces right from your Shopify store. Shopify can be a central source for truth through our customizable order syncing. Our inventory sync will ensure you never oversell an item. Shopify is your central source for truth. All other channels inventory will be synced automatically. We are a small group of technologists based in San Francisco, California. We are on a mission of giving entrepreneurs the tools they need to grow and operate their businesses. Shopfunnel makes multi-channel selling easy.
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    CloudOffix Reviews

    CloudOffix

    CloudOffix

    $29 per user per month
    CloudOffix provides businesses with a fully integrated and automated platform to manage their business operations. This all-in one platform focuses on bringing customer experience, employee experiences, user experiences, and digital experience together, making it easier for business to improve communication and collaborate and provide a seamless service for both employees, and customers. CloudOffix offers a variety of products, including -Sales Cloud Marketing Cloud Cloud Ecommerce Invoicing Cloud -HR Cloud Cloud Help Desk Project Cloud { -Social Cloud|Social Cloud}
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    Billbee Reviews

    Billbee

    Billbee

    €9 per month
    Easy-to-use and complete solution for multichannel retailers and amazon sellers. Small and medium-sized businesses can benefit from intuitive order processing, inventory management, and automation. Import orders, customer data, and articles from all relevant shops and marketplaces. Send invoices, delivery notes, etc. to be created, printed, and sent. You can create different layouts either manually or automatically. Automatically sending tracking links and creating shipping labels. Easy inventory management, including inventory comparisons between different channels. Assigning orders to the appropriate orders and checking for incoming payments via PayPal or bank. Flexible and comprehensive automation via rules with triggers and conditions. Billbee allows you to connect your online shop with various marketplaces like Amazon, Etsy, Etsy & Co. and import your orders. You can start immediately, whether you want to do it manually or automatically.
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    HelpCenter Reviews

    HelpCenter

    HelpCenter

    $7.99 per month
    HelpCenter is an intuitive and easy-to-use customer service software for ecommerce. It makes it easier to communicate with customers. Our user-friendly FAQ creator will save you tons of valuable support team time. It allows you to quickly create a informative and easy to navigate FAQ page. HelpDesk makes it easy to manage all incoming queries from one location. Our customer service app allows your customers to instantly address their concerns with Live Chat in your store or by filling out a contact form outside of office hours. HelpCenter will make it easy to communicate with your customers in a seamless, unified manner.
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    SimplyGated Reviews
    SimplyGated helps online sellers to run sweepstakes, both for physical and digital products. It integrates with Shopify and allows store owners to create viral giveaways. Customers must submit their information to enter these giveaways and complete actions such as subscribing a YouTube channel. This helps sellers increase engagement and collect valuable data from their customers, while driving traffic and awareness to their brand.
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    Requestor Reviews

    Requestor

    Requestor Technologies

    $40 per user per month
    Requestor is a multichannel helpdesk that allows you to provide customer support and answer internal requests via email, phone, chat, or video. It's simple and all in one. Requestor collects all information in ticket form. This includes emails, chat and phone calls. It allows for transparent communication. It's so simple to manage Requestor that you will be able to do it in an hour or less. Even if this is your first time using this type system. Requestor can be easily integrated with your CRM/ERP system so that you can manage everything from one location. We adapt to your requirements. You can choose between a hosted cloud solution or an on-premises solution that runs on your server. Both scenarios offer all functions.
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    Alcea HelpDesk Reviews

    Alcea HelpDesk

    Alcea Tracking Solutions

    $20.00/month/user
    Alcea HelpDesk provides organizations with a competitive advantage through faster response times, increased productivity, and the ability to ensure that reported issues are being addressed. Alcea HelpDesk provides an all-in-one platform for tracking and reporting. It allows your organization to respond faster, increase productivity, and ensure that issues are being addressed. Alcea HelpDesk workflow rules and rank feature can flag issues or requests and prioritize them. Managers have access to the information they need to manage their resources and assess productivity. You can customize the look of your system and collect the information you need. All communications with your users are routed through it, keeping assignees, submitters, and other interested parties informed through email notifications. Managers and decision-makers can monitor the status of an issue/project based on reports you create. This is completely web-based and in real time.
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    Jitbit Help Desk Reviews
    Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.
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    EasyChannel Reviews
    EasyChannel is an advanced multichannel listing software designed to help online sellers break into the world of multichannel ecommerce. Featuring a multichannel inventory management platform, a multi-channel order management interface, and an array of smart AI ecommerce tools, EasyChannel makes it simple to publish optimized listings, efficiently manage inventory, and easily monitor and fulfill orders from multiple channels. Plus, for equally simple multi-channel customer service, EasyChannel includes an optional ecommerce helpdesk, complete with smart AI tools and multi-agent support.
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    Teamwork Desk Reviews

    Teamwork Desk

    Teamwork.com

    $7 per user per month
    Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.
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    HelpDesk Reviews

    HelpDesk

    HelpDesk.com

    $29 per user per month
    2 Ratings
    HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.
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    Vtiger Help Desk Reviews

    Vtiger Help Desk

    Vtiger

    $10 per user per month
    Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.
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    Spiraldesk Reviews

    Spiraldesk

    Spiraldesk Holdings

    $10 per user per month
    Spiraldesk is an online multi-brand helpdesk that manages customer service for companies with multiple entities, profit centres, locations, products, or brands. Companies may have multiple business units that are not connected, but all of them share the same top management. Spiraldesk is a single platform that monitors the customer service process within each entity, even though each one has its own process. To make their work easier, a business unit might use a set of applications such as a CRM. You can classify your tickets by brands, products, companies or locations and view it all in one place. You can create custom filters and have them accessible from the web interface or mobile app. You can tag your tickets based upon subject, customer, etc. and access them with a single click.
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    DeskUSS Reviews
    DeskUSS makes it easy to provide support! The dashboard is the first part of any application. The dashboard of Deskuss is simple and elegant. It provides all information about tickets so that you don't waste time searching for them and keeps track of any tickets you have been assigned. Deskuss can be used to support different departments, just like your company. Deskuss is a simple but powerful ticket management platform that allows you to communicate with colleagues and track user activity. You can also create canned replies. You don't want to use our subdomain? Deskuss makes it easy to point your domain or subdomain to our subdomain and makes it live in a matter of minutes. There are a number of themes that you can choose from to make your experience more comfortable. You can also set up your own SMTP server to send mails. Deskuss is an easy-to-use, yet powerful and feature-rich platform.
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    Artologik HelpDesk Reviews

    Artologik HelpDesk

    Artisan Global Media

    €160 per month
    Artologik HelpDesk is a great success because we value relationships. We are inspired by your story and are passionate about helping you provide quality support. Trust our more than three decades' experience. Streamline your channels. To simplify support, use omnichannel ticket registration. Your team. To manage tickets efficiently, use dashboards and collaboration tools. Analyze and improve. You can use report engines to identify improvement areas and follow up. Save solved tickets. Add finished cases to your FAQ to make it more effective. Your brand can be strengthened by providing technical assistance and instructions for use. Manage complaints, returns, or refunds to build customer relationships. Your organization can use this tool to answer questions about HR such as salary, agreements, and so on.
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    Adereso Helpdesk Reviews
    Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.
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    ChannelReply Reviews

    ChannelReply

    ChannelReply

    $31 per month
    In minutes, connect all your marketplaces to your Zendesk or Freshdesk account. Every buyer message you receive will have order details displayed on the side. Answer all questions from one screen. You can provide personalized support in a fraction of time and effort by using powerful tools such as automated replies, business rules and custom-built filters. This means that you can help more customers using a smaller but powerful team. Having all of your customer information in one place will reduce your response time. ChannelReply provides the tools you need to quickly resolve issues so you can get back on your feet selling!
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    NITRO IT Help Desk Reviews
    The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.
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    iSupport Reviews

    iSupport

    iSupport Software

    $699.00/one-time/user
    iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.
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    Plumsail HelpDesk Reviews
    SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.
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    UseDesk Reviews

    UseDesk

    UseDesk

    $50 per agent per month
    It allows you to automate customer service and solve customer support tickets. All your communication channels can be connected and managed in one interface. Happy agents make productive agents. You can create templates, set up automated responses to standard questions, make changes to customer status, and assign new tags. Facilitate your work process and make it easier. You can use tags and status to assign support agents, SLA control and apply filters. You can also use response templates and create response templates. UseDesk allows you to track how quickly you respond to customers and generate reports about your departments' performance. UseDesk is simple to use. Use our pre-set integrations to connect your systems or use our SDK for iOS or Android. Your employees will not have to switch between programs and windows; they can work on our platform without leaving.
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    Track-It! Reviews

    Track-It!

    BMC Software

    $995.00/one-time
    Track-It! Track-It! is the best IT helpdesk tool for IT teams. It offers a powerful suite integrated modules for help desk and asset management, knowledge management change management, purchase management, and endpoint management features such as patch management, software deployment, mobile device management, and software deployment. All this at an affordable price. You can eliminate manual processes that result in countless emails, sticky notes, lost problems, overworked help desk staff, and inability to track or prioritize tasks. Track-It! Track-It! automates ticket creation, categorization and routing, as well as prioritization. This will streamline your help desk ticketing process. Your IT operations' central hub is the help desk. Track-It's help desk ticketing tools are great! Track-It's help desk ticketing features are designed to be both intuitive and functional. This will make it easier for your team to keep track of their work, prioritize open issues, track time spent on IT tasks, and monitor top issues that impact your business.
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    Manage Your eCommerce Reviews

    Manage Your eCommerce

    Manage Your eCommerce

    £79 per month
    Manage Your eCommerce is an ecommerce software that can be used as a single platform. Manage Your eCommerce integrates all of your online selling channels into one dashboard. Our multichannel management service allows you to manage, monitor, optimize, and optimize your operations so that you can concentrate on what really matters: growing your business. - Manage shipment: Deliver great customer service by expediting and fulfilling orders quickly and with fewer mistakes by managing your shipments. a. No manual entries Manage Your eCommerce gives you all the tools you need to start selling online. These features have been added - Multichannel listings: Increase your competitiveness by synchronizing product listings across all of your selling channels. Inventory Management: Our inventory management system allows you to manage your business by tracking and scaling inventory across all channels. - Order Management: All sales channels can be seamlessly integrated onto a single platform to allow for synchronous orders
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    Chaport Reviews
    Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.
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    ChannelDock Reviews
    ChannelDock software allows you manage your orders and stock through more than 100+ sales channels around the world from one dashboard. All the most popular webshop software is included in the sales channels. Shopify, WooCommerce and Wix, Magento, PrestaShop, and Wix are all available. There are over 100+ ecommerce marketplaces like all Amazon marketplaces, Kaufland and Otto, Zalando and CDon, bol, and many others! ChannelDock will help you save time and money by managing your stock and orders from one place. ChannelDock also offers a Fulfillment Network. This network is a global network that has many Fulfillment Centers. You as a seller have the ability to connect with them and have them fulfill your fulfillment worldwide. You as a seller will be able to work with as many Fulfillment Centers as you like. Choosing the closest Fulfillment Centers to your customers will save you money and speed up delivery times. ChannelDock offers a free 10-day trial.
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    Comestri Reviews
    Every day, brands can sell more. The platform allows merchants to manage and enrich multiple product sources for use across independent sales channels (Salesforce Commerce Cloud BigCommerce Magento, Shopify, Shopify), marketplaces ("Amazon, eBay. The Iconic, Catch"), and other online channels (Google, Facebook), email marketing platforms (Google, Facebook), order management systems, dropshippers, and social media (Google, Facebook). Consolidate product data from multiple sources. You can enrich data with unlimited attributes, customize products information, and synchronize inventory/pricing. To automate product behavior, create rules. Personalize how a product's content, pricing and titles are viewed by each channel. Connect all channels in a commerce ecosystem, including business systems, websites, sales channels, marketing channels, suppliers, and other channels. Facilitates data transfer through the centralized commerce hub.
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    Ordazzle Reviews
    Ordazzle, a cloud-native platform, helps e-Commerce businesses and omni-channel companies achieve their full potential. It synchronizes across a variety of marketplaces and webstores to help manage any size e-Commerce company. Ordazzle manages new products and catalogs with flexible attributes, videos, images, inventory and price updates. Ordazzle's ability to handle many nodes in different countries and route orders to the correct nodes ensures that the products are delivered at the right price and time. Ordazzle's dashboard provides you with vital information about revenue, product performance and SLA achievements.