Alternatives to NexTalk

Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Live captioning is the best solution for any situation. This empowers deaf and hard-of-hearing individuals as well as inclusive organizations. You can instantly display captions for conference calls using any tool, in just one click. A professional scribe can be added to your conference calls for near-perfect corrections. Ava Closed Captions for Mac & Windows will always display captions above the video call, the shared screen, or presentation so you can easily follow. We work with teachers, employers, event organizers, as well as other accessibility specialists who want to fully include their deaf and hard-of-hearing family members. Ava gives you a new level of autonomy for many situations in your daily life. Communication should be easy to access. Share Ava with your family, friends, and coworkers. Ava's mission it to empower 450M deaf and hard-of-hearing people to live in an accessible world.

Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features. Promotional plans: Hosted PBX Basic - $9.95/month Sip Trunking Basic - $4.95/month

Solus One customer engagement software does all of the hard work. Collecting tickets, distributing to agents, and offering scripting prompts are all automated steps. The call outcome is automatically recorded in your CRM, and data is captured for top-line performance reports. Our software connects people from all walks of life, no matter where they are located or how they contact us. Join us to revolutionize your communication strategy.

Coaching and real-time conversation analytics. i2x allows you to leverage your data and understand the factors that make your customers and team successful - in real time and powered by AI. Data-supported strategies can help you close more deals and share best practices with your team. Analyzing conversations and improving agents' and scripts' performance can make customers happier. Optimize customer-agent interaction with A/B testing techniques. Managers have a window into customer interaction with i2x. It gives you peace of mind knowing that your customers are being better served by your agents. We understand how difficult it can be to train your agents as frequently as you would like. You can think of i2x a tool that will help you make an impact on your agent's learning curve. Even if you aren't there, they'll get tailored training. You can improve your communication skills as a customer service agent or sales representative by using i2x.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

Your customers shouldn't feel disconnected from you as your business grows. You can improve your customer experience with a combination of inbound, outbound, or blended calls. Intelligent multi-platform interaction with your customers will ensure that you are always available on any platform your customers prefer to interact with you. Install the Contaque app on both iOS and Android to allow your agents to log in from anywhere. Secure private communication platform that you can use for sharing ideas, messages, data, or knowledge in any format you choose. To be an innovative company that understands the business needs of clients and provides best-in-class solutions to them. To provide holistic communication solutions and strive for 100% customer satisfaction through understanding the customer's exact needs.

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

Professional text to speech IVR that converts any text into spoken words. Professional voice recording is available for IVRs at no additional cost. Audio & video conferencing with up to 200 people. Mobile app supported. Intelligent call routing connects customers with the right agent. It saves time and allows agents to efficiently manage calls. Customers can leave voicemails even if you are not available. Voicemails can be attached to your email. You can create multi-level IVRs to route calls to multiple departments. Flexible IVR menus can be created and implemented to handle incoming calls. Get Phone Numbers in More Than 50+ Countries Virtual phone numbers are available in almost all major countries. Every business communicates with its customers and potential clients. Audio communication is the most popular method of communication and is used by almost every business around the world.

Free telephony service that allows you to make outgoing and incoming calls over the Internet. It offers a wide range functionality for your business. You can purchase all types of Latvian and foreign numbers to receive calls and forward them either to a call center, or a mobile phone. Call abroad or within Latvia for as little as a cent per minute You can call from your phone without changing SIM card or operator. You can listen to the audio of each call. You can view real-time call statistics and reports. Predictive dialer, click2call and other tools reduce agents' dialing time. Auto dialer automatically sends recorded messages to all numbers. The background music plays and the call is forwarded to the first or all available operators.

Our cloud-based solution is unlimited in scale. This allows you to focus on your business and have unlimited storage, large lead files, and recordings. We welcome small businesses and give them the tools to compete with the large players in the market. It runs on top of Amazon EC2 infrastructure for high uptime. Distributed architecture that provides load balancing and service redundancy at all levels. Compliant with secure protocols (HTTPS), and other technology standards. Our 100% browser-based Agent and Admin interfaces require no installation. Remotely manage your agents and communicate with them from your browser. A ticket system provides instant support. Customizable dashboards for real-time monitoring. Predictive dialer with accurate AMD analysis. Highly effective. Broadcasting, Preview, and Progressive outbound strategies are supported. Validation of integrated National DNC.

Emergency situations are no longer scary. Rescu allows you to remain calm knowing that your private dispatch is just two taps away. Rescu allows you to store up to four addresses for dispatch. We can also provide emergency responders with your important information stored in our app, even if you are not there. This will ensure that you and your loved ones have the best possible emergency response. This is crucial when you are unable to be there for your loved ones in times of emergency. You don't have to add stress to a stressful situation by trying to tell your family. Rescu makes it easy to communicate during an emergency. It sends automated alerts directly to your emergency contacts. Our emergency alert device can be used by caregivers to monitor elderly people or those with mobility or access limitations. It's simple to communicate without needing to hear.

VICIhost offers Inbound ACD and outbound predictive dialing, inbound mail handling, web-configurable IPVRs, skills based agent routing, voicemail box, full call recording, PBX function, and many other services. High-Level Data encryption is available via your agents' web browsers, all the way to our database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To protect your data, we use NIST-approved strong encryption algorithms. Secure IVRs can be used to collect sensitive information such as credit card numbers. You can have your own servers in our hosting facilities. Our private clusters of servers are hundreds and we keep them all for our hosted call center services. You can be sure that your service will work by using Tier-3 datacenters that have multiple internet backbone connections and redundant power options. Find out more about our.

SparkTG is revolutionizing cloud telephony by offering cutting-edge cloud IVR services. We can help you as an IVR service provider. Talk to us. To increase sales, provide better service, and make more profits, every organization must build trust with its customers. SparkTG helps you build trust with your customers by answering their calls. SparkTG guarantees 99.9% uptime, which means that your business will not be affected by any downtime. We guarantee that calls will remain available in case of an emergency and that there is always a backup. The audio quality is excellent. We provide 24/7 network monitoring to resolve issues before they affect your business. Our customer support team is available 24/7. All calls are encrypted to ensure high-grade security. You can use Transport Layer Security, (TLS), and Secure Real-time Transport Protocol.

Panterra Streams, an all-in one, feature-rich, cloud communications, collaborations, and file sharing suite, increases performance across your organization. Unified communications, team messaging and file sync & sharing, as well as business analytics, are all possible with Panterra Streams, the only customizable, HIPAA/HITECH secured communications cloud solution. All-in-one communication solution that includes text, video/audio, phone, and video conference. It also offers team rooms, group/email digital faxes, web meetings, deskshare, and HIPAA/HITECH secured cloud solutions. Unlimited team rooms with HIPAA security, built-in communications and collaboration with customers, employees, and partners. Enhanced "anti-video bombing” security is provided with feature rich audio/video and screenshare conference conferencing. All-in-one, unlimited, HIPAA/HITECH secure file sync & sharing is available. You can locate agents anywhere in the world and present a single view to your customers.

A complete communications solution that bridges voice, video, chat, and SMS. You can increase efficiency, provide unrivalled Cloud Contact Centre as a Services, and deliver a seamless digital experience to your customers from one Contact Centre as a service (CCaaS). All channels and functions you need, all in one secure Cloud platform. For a complete Teams Contact Centre experience, Intuitively integrate Microsoft Dynamics with Dynamics Phone integrations. You can send and receive communications quickly, easily and in bulk. You can connect to all your CRM and comms solutions from any internet connection at any time. You can easily switch between text, phone, or video calls. GDPR, PCI DSS MIFID II, and many more. Solgari adheres to all security and data regulations. Upgrade to an all-channel Cloud Contact Center with voice-activated, automated quality of life improvements.

We make sure your content reaches as many people possible. Whether you are creating a program, hosting conference, or planning event, captions and/or audio descriptions can be helpful in making your content more accessible and engaging. We are here to make sure that everything goes smoothly at VITAC. We are the most trusted captioning company in America. Our investment in people, technology, and process is unmatched in the industry. Captioning refers to the art of transcribing audio from a video, program or event into text and then displaying that text on a screen. These captions can be used on a TV, movie, computer or mobile device. Most captions are used by members the deaf or hard-of hearing community. Capturing a program, conference, event, or other event will make it accessible and inclusive for all.

Freevoice is an integrated business communication platform that offers a variety of solutions to improve organizational efficiency. The business phone system includes features like internal messaging, call-management, faxing and texting as well as personal call routing. It allows connections from a variety of devices, such as desk phones, softphones or browsers. It also offers local presence, matching your caller ID with the area you are calling. Freevoice provides tools for call centers to track marketing campaigns, manage agents, or ensure a superior experience for customers. Features include call queueing, virtual holds, agent portals and caller priority. The system provides extensive metrics and reporting, including agent reports, queue report, call details and wallboard displays. The predictive dialer allows agents to dial multiple lines.

Mekashron Call Center transforms call center operations and business operations. It offers powerful telemarketing and CRM capabilities, billing capabilities, and a seamless, consistent way to manage all customer interactions. This will accelerate growth and dramatically increase productivity. Up to 220% increase in productivity for call center agents Automatically connect calls - no waiting around for calls to be returned. All customer interactions can be tracked in one place. Manage telemarketing campaigns. Broadcast service and marketing messages to customers. Handle financial transactions, including subscriptions and credit cards. Inefficient call centers that are run on paper are extremely common. Agents spend over 50% of their time calling busy, unanswered, or invalid numbers. Agents also tire easily and lose focus while waiting for calls to be answered. This reduces their productivity even further.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

Connect with customers using a Zendesk ticketing system that integrates a call center solution. Even in the age of social media and email, a phone conversation can be a powerful way for customers to solve their problems. Customers can get personalized help and faster resolutions from agents when they call them. Zendesk Talk makes it easy and efficient to have these conversations. Zendesk Talk is a cloud-based call center software that integrates with Zendesk Support ticketing systems. This allows customer service teams to provide support via phone from the same platform that they use to manage other channels. Agents can concentrate on the conversation and not the workflow with full customer history, automatic ticket creation and call recording. Start texting your customers to get quick answers and updates. Texting allows agents to receive texts, send proactive messages, and automate alerts. Each conversation becomes an account -- with built-in workflows and reporting.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

CallCenterHosting's cloud-based solutions are rich in advanced features that will help you achieve business success. The efficiency of a dialer is crucial to the success of a call centre. The number of available agents and the size of the outreach required will determine the suitability of dialers. Cloud-based call centers that provide the right tools and information to help agents negotiate with customers. Cloud has revolutionized the call center industry. It has introduced many innovations that have made it possible for agents to communicate with customers using the right tools and information. To communicate with your customers and to endorse your products and services, you can use virtual and toll-free numbers. To achieve business success, you must maintain good communication with customers. Companies seek ways to make their customers feel connected to them in a way that is easy for them.

Ameyo Engage, the only cloud-based call center software, focuses on customer service and engagement. It is suitable for all businesses. Ameyo Engage empowers businesses to take control of their operations. It allows them to make faster changes to Customer Interaction Initiatives and engage employees. This results in better customer service, increased sales & collections, and ultimately loyal customers and happy employees. Ameyo has been ISO/IEC 27018 Certified, ISO 27001 Certified, and PCI-DSS compliant.

Dialaxy offers international virtual phone numbers from over 100 countries to help you connect with your global audience. Dialaxy features allow agents to handle day-to-day sms and calls without switching between apps. Packages with no hassle for local, toll-free, shortcode or local numbers. Call and text capabilities. Our complete call center software will help you to provide the best customer service possible. It ensures seamless communication and unmatched efficiency.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

This state-of the-art solution overlays on your existing premise-based contact center, providing true omnichannel capabilities. This innovative software package contains up to 20 world-class CX apps that can easily be implemented in a matter days. It also comes at a low price. It requires only minor modifications to existing call centers. Transforms voice-only agents to omni-channel agents that can communicate simultaneously via chat, voice, email, social media, and email. Chat via text message allows for "anytime" communication, replacing direct contact with a human agent. Screen Pop displays past interactions and repeat contacts. It follows customer journey. Recall caller is greeted by name and offered to connect with the agent with whom he last spoke.

It's easy to set up - Supports multiple phone models and operators, and can be easily integrated with existing centrals. You can easily manage all your phone communications using an intuitive and user-friendly platform. Each incoming call will be routed to the appropriate person/agent at exactly the right time. An intuitive online control panel allows you to easily record, monitor, and listen to all calls made by your operation. You can create unlimited call routes that you can manage in the backoffice. You can create customized messages for automatic attendance - set up by extension number, time, or caller. You can redirect incoming calls to predefined numbers, forward busy calls to your queue, and keep the caller's information for future reference. When you need to connect three or more people, conference calling is a powerful feature.

Customers want to be able to communicate with you via phone, chat, or online. Your contact center must be able to accommodate every customer's preferred communication medium. Cloud-based Contact Center as a Service (CCaaS), gives agents the power and flexibility they need to meet customers at their level. It also saves money on hardware and operating costs. CCaaS, an omnichannel customer service solution, is offered as a Windstream Enterprise service. CCaaS is built on our robust Unified Communications as a Service technology. It seamlessly integrates key contact centers communication types such as voice call, webchat and text messaging with omnichannel route to ensure customers can connect in the most convenient way. CCaaS also includes call management and measurement tools that help optimize agent handling and drive first-call resolution.

DirectDrop Voicemail allows you to respectfully send voicemail messages that can be customized and allow customers to respond at their own pace. Instead of spending your time dialing and waiting for the phone to ring, let the word get out to your entire audience. Then, spend your time talking to the people who are ready to talk. DirectDrop Voicemail allows you to leave a voice message, without having to call. This allows the consumer to respond at their own time. Your agents will remain focused on answering calls from consumers who are ready to talk. Instead of transferring to the tower, carriers switch to voicemail server. Reaching people is harder than ever, especially when asking for money. You can increase loan conversions by quickly contacting your customers and giving them the power back.

OTO gives call centers visibility to all customer calls within 20 hours. In-call intonation analytics can be used to complement your NPS score. Identify the call agent engagement and set your WFM plan. Quickly pick calls for Quality Assurance. OTO is language-independent and allows you to output parameters from different angles. Our API allows companies to quickly analyze 100% of in-call conversations. Start analyzing your call data by signing up for a free trial! Voice is the most important touchpoint between you, your customer, and yourself. We can help you understand and maximize your voice data at scale. Our lightweight DeepToneTM engine allows you to access our powerful voice models on any device. It also provides you with an acoustic layer for almost every audio format.

Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online.

iHelpBD is the leading platform for publishing and building interactive decision products. iHelBD is a private software development company that provides market-leading software program solutions. We are experts in VOIP software programs and use the most advanced standards and technologies. iHelpBD is the right choice if you're looking for a VOIP phone solution for your small business. Unlike other VOIP options, iHelpBD can be used as both your internal PBX and contact center for outbound and inbound calls. Customers who call you from a CRM phone will be identified and linked to their assigned manager. If necessary, their call will be recorded and logged. iHelpBD is a company that creates exceptional value by combining innovative software programs and methods with close customer relations. We offer commercial enterprise solutions to everyone, from individuals to large businesses.

Crystal Clear Quality Call in GCC All your phone calls, WhatsApp, and SMS conversations can be managed from one platform. All connected to your CRM. Get your own phone numbers for each market you are in to increase your market reach and convert more calls. Your clients will find it easy and inexpensive to contact you. ZIWO allows you to have a 360 customer view by aggregating all customer information and allowing you to use readymade plugins for a variety of CRMs and popular apps. Simply. Simply connect ZIWO to your CRM and preferred apps in one click. Maximize the power of your clients’ data for maximum productivity Simply. Monitor your call center activity. We offer many widgets that allow you to monitor agents activity, queue occupation, SLA, and more. Connect ZIWO with the apps that you use every day. One-click deployment CRM plugins, and other out-of the-box solutions, help automate your business workflows.

Phone Manager allows users to communicate quickly and easily with co-workers, making them more productive. Phone Manager offers a variety of features to fit different environments. These include contact views, directories and chat to facilitate communication with coworkers, agent control, and tool-bars to make contact center workers more productive. You can stay connected with clients and colleagues while you are out and about, or at your desk. Phone Manager Mobile lets users stay in touch wherever they are. This ensures that important calls don't get missed. Presence profiles allow users to communicate what they are doing and also give them control over how they can contact them, such as routing calls to softphones or placing them on do-not disturb if they are with clients. Our outbound calling solution makes it easy to chase payments, call potential customers, or remind clients of appointments.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

We are committed to providing Restaurant Chains with the best technology resources. This is essential to streamline operations and meet growing customer demands. Our Supervisor Module will help you identify opportunities to improve customer service and keep you informed about your business processes. You can take full control of your business operations through monitoring your agents, inventory, analytics, and more. The system can be tailored to your specific needs. Our sophisticated phone router reduces wait times and improves customer service. Calls can be sorted, managed and distributed to an agent. All features are customizable. Our VoIP Softphone software allows you to replicate the functionality of your desk phone right on your screen. It includes all the necessary features, including call transfer, hold, multiple lines, voicemail, and call transfer. The server allows you to manage your team's communications easily.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

Broadvoice simplifies communications for small- and medium-sized businesses (SMBs). It combines powerful cloud PBX and UC features with virtual call centers in one award-winning Unified Communications as a Service platform (UCaaS). This platform delivers enterprise-class features at reasonable rates. Broadvoice's redundant, secure network and hosting infrastructure connect the platform to enable SMBs to securely connect with customers from anywhere, anytime and with any device. Broadvoice is ranked among the Deloitte Technology Fast 500 as well as the Inc. 500 Fastest Growing Private Companies.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

It is essential to include your call centers in your efforts to streamline communication protocols and workflows. This will help improve patient experience. Hospital call center operators are able to communicate directly with patients and medical staff from all enterprises and serve as a vital communication link. Organizations of all sizes can use our customizable software applications to overcome communication barriers in healthcare. Our hospital call center customers have reported reduced caller wait times, faster and more accurate communication with the on-call staff, as well as improved code call handling using 1Call software. Our secure messaging app, telehealth capabilities and EMR integrations streamline workflows and reduce alarm fatigue for medical staff.

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

Aheeva's white labeling allows you to promote your brand and create new revenue streams. You can offer your own cloud-based contact centre platform and power it with Aheeva’s innovative and proven technology. You can offer your customers the option to contact you via their preferred method of communication, whether that be email, chat or phone. This will help you deliver a better customer experience and foster loyalty. Multiple clients can be hosted in the same location while maintaining strict data separation. A reliable queueing system ensures that all interactions, including calls, emails, SMS, and social, are distributed to the qualified agent. To provide the best customer experience, connect customers to the most qualified agents. All agent and administrator applications are accessible via a modern, appealing web-based interface.