iHelpBD Description

iHelpBD serves as a leading platform for developing and launching interactive decision-making products. As a private software firm, iHelpBD is dedicated to delivering top-tier software solutions in the market. Our expertise lies in VOIP software, where we utilize the latest standards and technologies to enhance functionality. If you’re in the market for a VOIP phone system tailored for small businesses, iHelpBD is your ideal choice. What sets iHelpBD apart from other VOIP options is its dual capability to function as both an internal PBX system and a contact center for managing inbound and outbound communications. A key feature is that when customers call from a number stored in the CRM, they can be instantly identified, connected to their designated manager, and their calls can be logged and recorded if needed. iHelpBD delivers exceptional value by integrating cutting-edge software solutions with strong customer relationships. Our business solutions cater to a diverse range of clients, from individual entrepreneurs to large corporate entities, establishing a global reach. This commitment ensures that we meet the unique needs of every customer we serve.

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Integrations

API:
Yes, iHelpBD has an API
No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
iHelpBD
Year Founded:
2013
Headquarters:
Bangladesh
Website:
ihelpbd.com

Media

Play Video iHelpBD Screenshot 1 iHelpBD Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support

iHelpBD Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

iHelpBD User Reviews

Write a Review
  • Name: Munshi G.
    Job Title: Senior executive
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The omnichannel solution of Bangladesh.

    Date: Jan 18 2024

    Summary: Are you looking for a tool to simplify your contact center operations? This solution is both easy to implement and use.

    Positive: I believe this solution is user-friendly for both customer care executives and managers, also the built-in CRM provides accurate reports for business owners.

    Negative: I don't have anything urgent to say, but I believe that the design could benefit from being more appealing.

    Read More...
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