iHelpBD Description

iHelpBD is the leading platform for publishing and building interactive decision products. iHelBD is a private software development company that provides market-leading software program solutions. We are experts in VOIP software programs and use the most advanced standards and technologies. iHelpBD is the right choice if you're looking for a VOIP phone solution for your small business. Unlike other VOIP options, iHelpBD can be used as both your internal PBX and contact center for outbound and inbound calls. Customers who call you from a CRM phone will be identified and linked to their assigned manager. If necessary, their call will be recorded and logged. iHelpBD is a company that creates exceptional value by combining innovative software programs and methods with close customer relations. We offer commercial enterprise solutions to everyone, from individuals to large businesses.

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Integrations

API:
Yes, iHelpBD has an API
No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
iHelpBD
Year Founded:
2013
Headquarters:
Bangladesh
Website:
ihelpbd.com

Media

Play Video iHelpBD Screenshot 1 iHelpBD Screenshot 2
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Product Details

Platforms
SaaS
Type of Training
Live Online
Customer Support
Phone Support
Online

iHelpBD Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

iHelpBD User Reviews

Write a Review
  • Name: Munshi G.
    Job Title: Senior executive
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The omnichannel solution of Bangladesh.

    Date: Jan 18 2024

    Summary: Are you looking for a tool to simplify your contact center operations? This solution is both easy to implement and use.

    Positive: I believe this solution is user-friendly for both customer care executives and managers, also the built-in CRM provides accurate reports for business owners.

    Negative: I don't have anything urgent to say, but I believe that the design could benefit from being more appealing.

    Read More...
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