Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At the core of GoodMaps' mission lies the commitment to creating products that are inclusive, a principle that will continue to guide our endeavors. This philosophy fosters a dynamic atmosphere that fuels the development of state-of-the-art technology designed to serve everyone effectively. As transit centers adapt and grow larger, GoodMaps stands ready to alleviate any anxiety that your passengers may experience. Catering to individuals who are blind or have low vision, deaf or hard of hearing, or those who simply feel uneasy while traveling, GoodMaps has consistently impressed users. Passengers benefit from highly accurate navigational guidance—within 2 to 3 feet—throughout your facilities, while also having the ability to select their preferred language, navigation method, and route based on their individual requirements. Whether it involves providing a wheelchair-accessible route, ensuring a path with minimal obstacles for visually impaired travelers, or offering a quieter experience for those who prefer to avoid crowds, GoodMaps is dedicated to dismantling barriers and enhancing the functionality of transit stations across the globe. In this way, we not only prioritize accessibility but also strive to create a seamless travel experience for all.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GoodMaps
Founded
2019
Country
United States
Website
goodmaps.com
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No