Zendesk Talk Description

Connect with customers using a Zendesk ticketing system that integrates a call center solution. Even in the age of social media and email, a phone conversation can be a powerful way for customers to solve their problems. Customers can get personalized help and faster resolutions from agents when they call them. Zendesk Talk makes it easy and efficient to have these conversations. Zendesk Talk is a cloud-based call center software that integrates with Zendesk Support ticketing systems. This allows customer service teams to provide support via phone from the same platform that they use to manage other channels. Agents can concentrate on the conversation and not the workflow with full customer history, automatic ticket creation and call recording. Start texting your customers to get quick answers and updates. Texting allows agents to receive texts, send proactive messages, and automate alerts. Each conversation becomes an account -- with built-in workflows and reporting.

Pricing

Pricing Starts At:
$19 per agent per month

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Zendesk
Year Founded:
2007
Headquarters:
United States
Website:
www.zendesk.com/talk/

Media

Play Video Zendesk Talk Screenshot 1 Zendesk Talk Screenshot 2
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
24/7 Live Support
Online

Zendesk Talk Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Zendesk Talk Lists

Zendesk Talk User Reviews

Write a Review
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful way to solve a problem

    Date: Jul 13 2020

    Summary: To get started we just need an internet connection. It takes few minutes to install and no additional technician is required. Mainly it has support suite and sales suite. Free trial package is available. Easy to use. Good user interface. Trustworthy software.

    Positive: Zendesk Talk makes conversation effective and easily. It's a cloud based call center software. Provides customer history, call recording, automatic ticket creation etc. No additional software or coding required. Responsive customer support. It helps a lot in growing business with delivery of excellent customer experience.

    Negative: Good software ready to use. No further assistance required. No cons.

    Read More...