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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer a comprehensive video accessibility solution that you can rely on for exceptional quality, quick turnaround times, and outstanding support. Our services include both live and post-production captioning, available in over 20 languages, with an impressive accuracy rate of 99%. In total, we support more than 40 languages, ensuring high-quality results with a variety of service options to cater to your needs. With captions, viewers are 80% more inclined to watch an entire video; this is particularly important considering that 60% of individuals with hearing loss are engaged in either the workforce or educational environments. Furthermore, it's noteworthy that 80% of caption users are not Deaf or hard of hearing, highlighting the broad appeal of this feature. We pride ourselves on being the only provider in the industry that guarantees true 99% accuracy. Our turnaround options are highly flexible, with some projects completed in as little as two hours, and every client benefits from personalized, white-glove support along with a dedicated account manager. We also offer over 20 integrations and custom APIs to streamline your captioning workflow seamlessly. Our user-friendly account system simplifies the processes of ordering, downloading, and organizing files, while we maintain a remarkable 99.9% compliance with deadlines and have the capability to handle large volumes of files efficiently. Ultimately, our commitment to quality and service ensures that you receive the best possible experience in video accessibility.

Description

NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Blackboard Learn
Brightcove
Echo360
Envoi
Limelight
MediaPlatform
Mediasite
Municode Meetings
Panopto
Wistia
YouTube
Zoom Webinars

Integrations

Blackboard Learn
Brightcove
Echo360
Envoi
Limelight
MediaPlatform
Mediasite
Municode Meetings
Panopto
Wistia
YouTube
Zoom Webinars

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

3Play Media

Founded

2007

Country

United States

Website

www.3playmedia.com

Vendor Details

Company Name

NexTalk

Founded

2008

Country

United States

Website

www.nextalk.com/product/access-contact-center/

Product Features

Video

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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