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Description
The app formerly known as Live Transcribe has been rebranded as Live Transcribe & Sound Notifications. This innovative application enhances the accessibility of daily conversations and environmental sounds for individuals who are deaf or hard of hearing, utilizing only an Android device. By leveraging Google’s advanced automatic speech recognition and sound detection capabilities, Live Transcribe & Sound Notifications offers free, real-time transcription of dialogues and alerts users to significant noises in their surroundings. These notifications ensure users remain informed about critical events at home, such as the sound of a fire alarm or the ringing of a doorbell, allowing for prompt reactions. Users can receive alerts regarding potentially dangerous situations, such as smoke alarms or sirens, as well as personal sounds like a baby's cry. The app can notify users through visual alerts like flashing lights or vibrations on their mobile devices or wearables. Additionally, the timeline feature enables users to review up to 12 hours of past sounds and activities, providing valuable context for their surroundings. This comprehensive approach not only fosters greater independence but also enhances safety and awareness in everyday life.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Live Transcribe
Founded
2021
Website
goo.gl/forms/qD3AWs7xrFQdHir73
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics