NexTalk Description
NexTalk's Access Contact Center software demonstrates that your company is committed to inclusion and accessibility. It allows you to instantly and privately communicate your needs with your hard-of-hearing customers, while still complying with federal ADA requirements. Our software instantly routes the call to an agent if one of the 48 million deaf and hard-of-hearing people calls you. The call is secure and private without any middleman. Once the call has been validated, the TTY phone call appears on your agent's computer. Your staff and the customer who is hard of hearing or deaf can now communicate directly via chat. You are now ADA compliant and all customers can communicate privately and securely.
NexTalk Alternatives
XCastLabs
Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.
The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features.
Promotional plans:
Hosted PBX Basic - $9.95/month
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MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.
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Ava
Live captioning is the best solution for any situation. This empowers deaf and hard-of-hearing individuals as well as inclusive organizations. You can instantly display captions for conference calls using any tool, in just one click. A professional scribe can be added to your conference calls for near-perfect corrections. Ava Closed Captions for Mac & Windows will always display captions above the video call, the shared screen, or presentation so you can easily follow. We work with teachers, employers, event organizers, as well as other accessibility specialists who want to fully include their deaf and hard-of-hearing family members. Ava gives you a new level of autonomy for many situations in your daily life. Communication should be easy to access. Share Ava with your family, friends, and coworkers. Ava's mission it to empower 450M deaf and hard-of-hearing people to live in an accessible world.
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i2x
Coaching and real-time conversation analytics. i2x allows you to leverage your data and understand the factors that make your customers and team successful - in real time and powered by AI. Data-supported strategies can help you close more deals and share best practices with your team. Analyzing conversations and improving agents' and scripts' performance can make customers happier. Optimize customer-agent interaction with A/B testing techniques. Managers have a window into customer interaction with i2x. It gives you peace of mind knowing that your customers are being better served by your agents. We understand how difficult it can be to train your agents as frequently as you would like. You can think of i2x a tool that will help you make an impact on your agent's learning curve. Even if you aren't there, they'll get tailored training. You can improve your communication skills as a customer service agent or sales representative by using i2x.
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Integrations
No Integrations at this time
Company Details
Company:
NexTalk
Year Founded:
2008
Headquarters:
United States
Website:
www.nextalk.com/product/access-contact-center/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online
NexTalk Features and Options
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