Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Using CaptionSync's integration with Kaltura MediaSpace makes the process of adding captions to your media straightforward and efficient. This tool enables seamless inclusion of closed captioning for videos and lectures hosted on Kaltura. By leveraging this integration, you can enhance your captioning workflow, thereby making your content more accessible to a wider audience. Closed captions go beyond being a legal requirement; they provide a significant opportunity for a diverse group of viewers to engage with your Kaltura materials. Regardless of whether you are a manager in Disability Resources, a teacher, or a student, having captions ensures that everyone, including those who are deaf or hard of hearing, can fully participate in the shared learning experience. With the ease of CaptionSync’s integration, you can promptly and effectively add captions to your Kaltura online media, broadening its accessibility and impact. This commitment to inclusivity not only enriches the content but also fosters a more equitable learning environment for all users.
Description
NexTalk’s Access Contact Center software exemplifies your organization's dedication to inclusivity and accessibility, facilitating immediate and confidential communication with deaf and hard-of-hearing clients while adhering to federal ADA standards. When one of the approximately 48 million individuals who are deaf or hard of hearing reaches out, our innovative software authenticates the call and swiftly directs it to an available agent. This process ensures a private and secure exchange without the involvement of a third party. Once verified, the TTY call promptly appears on the agent’s computer screen, enabling direct communication between your staff and the customer through chat. By addressing the need for private and secure interaction with all customers, you achieve ADA compliance, enhance customer satisfaction, and demonstrate your commitment to accessibility in your services. Ultimately, this solution not only fosters a more inclusive environment but also strengthens your brand's reputation.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automatic Sync Technologies
Founded
2004
Country
United States
Website
www.automaticsync.com/captionsync-kaltura-mediaspace-integration/
Vendor Details
Company Name
NexTalk
Founded
2008
Country
United States
Website
www.nextalk.com/product/access-contact-center/
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No