Alternatives to Insocial

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Semeon helps you to understand and prioritize large-scale customer, employee, and marketplace feedback data from any source, including social, reviews, and CRM data. Our platform automatically extracts multi-word concepts relevant to your data, measures sentiment, and generates insightful dashboards. Semeon technology is available in more than 10 languages. Government entities, security and defense agencies, brands, and organizations around the globe rely on it to improve customer experience, citizens' lives, reduce operational costs, and drive growth.

Smaply is a web-based journey mapping tool for small and large companies who want to improve their customer experience and scale design thinking in their organization. Flexible editors | collaboration | live sharing | feedback mode | professional exports | PowerPoint presentations | multiple personas | data integrations | API | trainings | Support | Procurement | Coaching hours | Per-user-price | English & Spanish | Link lane | Journey map templates | Persona templates Smaply's collaborative platform allows enterprises to grant specific roles to employees, invite user comments and share HTML versions with other team members. Managers can create client personas by uploading images and adding key highlights that are relevant to the customer's journey. It also includes an administrative dashboard that allows users to view ongoing projects and retrieve details about specific stakeholders via search functionality. Monthly and annual subscriptions are available with different pricing options. Support is available via email, phone, and other online methods.

No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Formbricks is a open-source survey software. With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful! Formbricks is used for: - Pre-churn surveys (understand why users cancel) - Onboarding segmentation (understand why users sign up) - Product-Market Fit survey (what power users are missing) - Fake Door Follow Ups (test feautres / value props) - Feature Satisfaction (how easy is this feature) - Marketing Attribution (how did you find out about us?) - Sales Support (enrich user profiles) - NPS, CES etc... But what is experience data worth in a silo? Not much! - Use product analytics data to pre-segment user base - Sync insights with CRMs, customer messaging tools, etc Not conviced yet? Maybe this helps: - Self-hosting in minutes (Docker) - 100% control over your data (open-source) - Customize / extend as you wish (open-source, you got it) It's free to get started, what's stopping you? 🤓

Experience.com, an enterprise experience management platform that is fully automated, can be used to manage social media. *Receive feedback at every moment of the customer journey. *Build the best CX and EX programs to drive behavior, analyze feedback data and win. *Deploy workflows or APIs to place experience data where it belongs in order to drive business results. Our Products Core platform - The Experience Management Platform +Campaigns (Surveys). +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor Experience.com offers more information about our product offerings. *Pricing will be adjusted based on the company size and number of users. For more information, please contact our support and sales teams.

A survey platform that combines 20 years of experience to help you make better decisions. Your customers' and employees' insights can make your company smarter. Annual engagement surveys, talent management with more. NPS-tracker, sales pulse and customer journey are tools that can help you develop your product or team. Access to panels, templates and the knowledge to make your market speak. Create beautiful surveys that are consistent with your brand. There are more than 35 tested and ready-made templates. You can choose from a variety of question types. You can distribute your survey via email or QR-code, link, SMS, or link. Our API allows you to trigger sendouts from other systems. Our proven methods ensure a high response rate. You can customize the way you present your data, and export it to excel, ppt or another format. To turn insight into action, share live reports with colleagues. You can either use our default reports or create your own custom reports.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

Guestmeter.com is the one-stop solution for all your reputation and guest feedback needs. You can use Guestmeter.com online to manage your reputation and conduct guest satisfaction surveys. It allows you to interact with guests and manage online reviews on Tripadvisor, Booking and Hostelworld, Zomato and Yelp. Our mobile app allows you to manage guest feedbacks from anywhere you are. You can also receive real-time alerts so you can quickly take action to ensure your guests leave your business happy. Are you not yet a customer? Visit www.guestmeter.com to request a demo. The key features of Guestmeter app are: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay e-mail or international SMS survey to increase your online reviews on Tripadvisor, Bookings, Hostelworld and Zomato.

Optimize operations and create customers that last a lifetime with intelligent, connected omnichannel experiences. Customer experience management (CEM), is the art of designing and responding to customer interactions in order to satisfy or exceed customer expectations. This can lead to increased customer satisfaction, loyalty, advocacy and advocacy. A variety of customer experience management platforms are available to help you create and deliver omnichannel experiences, track customer interactions, and track them throughout your journey. They enable organizations to collaborate better and deliver highly personalized experiences at scale. OpenText™, the Customer Experience Platform, empowers Marketing and Line of Business teams to supplement existing systems of record such as CRM and ERP to create individual experiences for data-driven omnichannel experiences at scale.

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

Webex Experience Management (formerly CloudCherry), is an amazing Experience Management platform built on the cloud. It is mobile-friendly and offers real-time analytics. Internal application engineering was designed to give users powerful features that predict and anticipate customer behavior, which can be used to drive profitability and recommendations. You can improve customer experience and gain insight into customer journeys by mapping customer experiences across all touchpoints within your organization. Make informed decisions about how to improve customer and employee experiences. This will help you create positive business outcomes. Understanding the customer journey is possible by breaking down data silos within your business applications and turning all data about customers into human stories. Contact center agents can have full visibility into customer feedback, metrics, customer journey experiences, and customer feedback.

The customer service agent is a key to transforming the customer experience. Find out how to unlock the hidden insights in your contact center. Employees are the heartbeat for a company. How can you harness your strengths to make it stronger and help you see the opportunities for change? Get the eBook to learn how you can increase customer engagement and transform the customer experience. Customer Feedback Management builds and sustains brand loyalty. You will notice the difference when you have a holistic view of your customer, and not just the individual touchpoints. The customer service agent is a key to transform the customer experience. Find out how to unlock the hidden insights in your contact center today.

QaizenX provides an experience management platform for people-centric companies. Our mission is to improve the customer experience and employee experience for businesses. Happy employees equal happy customers. Businesses should put employee experience first. Businesses can use our platform to collect feedback from employees and customers, analyze it, and then take action to improve customer and employee experiences.

Your data can be put to work immediately. Experience Platform, the core of Experience Cloud products is an open platform that transforms all your data, Adobe and non-Adobe, into robust customer profiles that are updated in real-time. It also uses AI-driven insights that help you deliver the best experiences across all channels. To create and improve real-time customer profiles, you can bring in data from multiple sources. Checkmark Data validation and standardized XDMs make data easier to understand. Checkmark Start personalizing experiences by using your real-time customer profiles. Checkmark Activate profiles across channels and devices with our dynamic identity graphs. Experience Platform offers powerful application services with unparalleled functionality. All customer interactions can be analyzed in one interface. For instant personalization, activate real-time customer profiles. You can create individual journeys that adapt to customer behaviour.

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

AreTheyHappy is an online solution that replaces many tools used by growth-focused hospitality brands to manage their online presence. * Review Management * Social Media Management * Team collaboration and auto-updating tasks * Smart ticketing surveys * Automated reporting The flexible AreTheyHappy dashboard uses hospitality-specific artificial intelligence to identify key trends and influencer coverage, customer feedback, and in-debt sentiment analysis. Review tagging is based on specifics (i.e. food, ambience, service, etc) All your teams in the office or at your location can be managed with one robust and easy-to-use toolkit. This will allow you to align marketing, operations and your front line team members. Your team can create amazing customer experiences with the out-of-the box combination of Facebook, Instagram and Twitter. Start with a 14-day free trial

You can manage, track, and influence your customers' experience from brand mission to service execution to customer satisfaction to achieve your business goals - then, set more. With a mobile-optimized review system, you can capture customer satisfaction in the moment across all digital channels. To make confident adjustments at scale or shift, map real-time customer satisfaction data to business results. To understand the impact of NPS and customer satisfaction on your brand's operations across venues and brands, capture robust, live insights and make incremental improvements to areas that are critical to your experience management.

Video/text feedback from real customers can make product reviews more vivid. Your survey metadata should include the type of questionnaire and options such as video/text mandatory. Once you have described the product you wish to review, you can send as many invites to your users as you like. Once you have received the required number of responses, you can finalize them and create one video for each reviewer. Or, as needed, the entire survey. Video surveys are more effective than regular text surveys at understanding your customers. Based on sentiment analysis, we separate positive and negative responses. Our app and web apps allow users to respond to your survey without compatibility issues. Our services are secure from the beginning without any authorization.

Brands have never had a better time to show their humanity to customers. Not just words, but actions. Doing the right thing and delivering positive experiences that delight customers. It's now easier to make informed decisions. To uncover hidden truths, you can combine data from different sources and integrate them. Your customers are people. They are not numbers. They are not lines on a graph. They are living, breathing people with dreams and desires. We will help you understand your customers so that you can provide exceptional human experiences. HX Connect is an action-based program. It identifies any issues customers are having, highlights areas for improvement and celebrates the good things you do. HX One combines all of your business-critical information into one place. Interactive, live, and dynamic. It's now easier to make informed business decisions.

Alida provides both broad feedback and deep insights from customers so that you can make decisions together, not for them. Alida is the only global CXM platform and insights platform that allows brands to gather and act on both broad feedback and deep insights. Delivering world-class customer service with actionable customer intelligence. Alida is an unfair advantage over some of the most successful brands in the world. By listening to and acting on the thoughts and feelings of your customers and employees, we help you make high-stakes decisions. It's the best way reduce customer churn, create meaningful experience, and discover new market opportunities.

The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

OpinionLab allows you to harness the Voice of your Customer (VoC), to make faster and smarter business decisions. How does it work? This allows you to have a direct dialogue with your customers through their customer experience (CX). It captures rich context about their feedback and applies advanced analytics to make real-time and targeted decisions. The result is a consistent and high-quality CX that delivers tangible business impact. OpinionLab is a market leader in CX for more than a decade. Trusted by hundreds of the most successful companies around the globe, OpinionLab turns Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Qualtrics XM Platform™ is a system that allows teams, departments and entire organizations to manage all four core experiences of business: customer, product, employee, brand, and customer. It can be used by whole businesses, departments and even entire companies. Qualtrics is trusted by more than 10,000 companies worldwide, including more that 75 percent of Fortune 100 companies and 99 of the top 100 U.S. schools of business. They help to create products that people love, build loyal customers, build a great employee culture, and build iconic brands.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

Deliver exceptional customer service where it matters to grow your business. GemSeek CX platforms enable companies to win and grow customers worth millions. You can measure how well you keep your promises at all touchpoints and gain clarity on how to transform your business so that customers are delighted beyond satisfaction. It is a scalable solution that will give you clarity and help you make informed decisions every day. It can help you increase customer satisfaction by at least 15%, retain 40% more customers, generate 10% more revenue through closed-loop customer feedback initiatives, spend 30% less on customer service, and retain 40% more customers within the first three years. GemSeek's customer experience platform allows you to create multi-country programs that help you understand the factors that impact customer satisfaction. You can measure customer experience across all channels in real-time and identify key satisfaction factors. Recommendations based on AI for growing and retaining customers

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

AnyRoad empowers top consumer brands with the technology, insights, and technology they need to deliver world-class live events and experiences. The way consumers and brands interact is changing. Market leaders spend more time online and in person with customers, which results in increased loyalty, higher revenue, and ultimately a higher lifetime value. AnyRoad makes it easy to deliver live experiences and events. We eliminate data silos and empower groups by combining registrations, payments, check ins, and guest communication with real time insights. With customized and repeatable workflows, simplify and scale your experience operations. This empowers teams to do more with what they have. To gain full visibility into consumer behavior, concerns, and delights, collect first-party data from events and experiences. You can quantify and understand the impact of your industry peers and benchmark them against it.

You can exceed the expectations of your patients and gain new levels growth and loyalty. The next-generation Consumer Experience technology from Press Ganey will revolutionize patient acquisition, retention and reputation management in your healthcare organization. Press Ganey announced that it has acquired SPH Analytics (SPH), a national leader in measuring and engaging members for the insurance industry. Press Ganey will combine SPH's rich member data with its industry-leading patient data to bring together previously disparate payer and provider insights to achieve optimal healthcare outcomes. Your dedicated Press Ganey success team will be there to help you every step of your journey. Our clients are at the forefront in healthcare thanks to our continued investment in cutting-edge technology and top talent.

Get actionable guest feedback that actually drives revenue. Find out how your customers feel on- and off-premises. Get more 5-star reviews, get better customer service, and you'll have an easy-button to track and retain them. All customers, regardless of how they interact with your brand, can be collected. 3rd party delivery, online ordering etc. You can easily measure satisfaction 18x faster than with current methods. Ovation's customer chat platform allows your team to instantly engage guests in the moment to solve their problems and win them back. Customers will be delighted by your instant communication. Customer conversations are 16x more effective than online reviews. Our machine learning algorithms can help you identify areas for improvement on- or off-premises. You can gain intelligent insights about your customers to help you target them based upon their behavior characteristics.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Your customers will be delighted by your experiences. With Antlere, unleash the power of CX and let the results speak louder than words. You can unleash your employees' potential by creating consistent experiences across all interactions with your company. Happy customers are more likely spend more, stay longer and praise your company to their peers. Delivering exceptional customer experiences builds loyalty and sets you apart. Customers have the ultimate power thanks to technology and choice. Antlere gives customers the tools they need to make their experience memorable. It takes a little magic to deliver a memorable customer experience. You can enhance the classic customer experience with a variety of interactions.

Acquire. Engage. Keep. Surkus is a discovery platform that connects customers and brands. Our platform matches socially active consumers to brand-hosted events and offers, maximizing your ROI. We make it easy to market and save you time, money, and resources. The app allows members to find experiences and offers that are relevant to their interests. They can also complete tasks in return for a reward, such as free tickets to events or other perks.

EmployeeMX allows organizations to collect feedback from every interaction along the employee lifecycle. This includes interactions that involve the role, workspace, manager, and employee's wellbeing. EMX allows you to listen and improve employee experiences. EmployeeMX allows organizations to monitor, respond and improve key points on the employee journey. You can connect with your employees 24/7 to get real-time feedback at the right time. With a listening engine, you can hear all voices in your organization, whether they are at work, at home, or on the job. EmployeeMX uncovers the experiences that motivate employees to contribute and become brand advocates for their companies. EmployeeMX can help you uncover insights that will increase engagement. Establish a culture that values feedback and recognizes employees. Reduce employee turnover.

Big Mouth Survey is a customer feedback tool that has no limits. To truly understand your customers' expectations, you must be able to assess each customer individually and collectively. No matter how many customers you have, this type of insight requires a survey tool that can adapt its dialogue to user behavior. Big Mouth Survey allows you to easily implement multiple surveys at once. You can schedule surveys to be displayed on specific days and at certain times. Our branch logic technology can be used intelligently to ask critical questions based upon previous responses. You'll also be able to prompt customers to leave reviews online, collect customer contact information for remarketing, referrals, as well as receive real-time business performance updates.

Customer feedback is important. Collect and measure customer feedback in order to deliver exceptional customer experience. Our customer feedback system offers Smiley Boxes as well as digital collection methods that allow you to collect large amounts of valuable customer feedback. Organizations can achieve high customer feedback response rates with intuitive devices. Our solution is easily deployable worldwide without the need for IT integration. The Smiley Box was developed and built in Switzerland. It has a strong construction that resists water and impacts. It also has a battery life of over a million clicks. Our solution uses the most recent in computing infrastructure and is constantly evolving to meet new performance requirements. Our data center adheres to the highest security, privacy, and redundancy standards.

The Customer Experience Platform from IC aims at helping businesses grow and increase customer loyalty. By offering a comprehensive CX platform that taps into an engaged and verified community loyal customers. This platform allows customers to access more reliable and faster insights, with higher response rates than other traditional survey methods.

Rize is a service that does everything for you to get positive reviews and attract more customers. Rize provides custom review response writing services to help businesses save time and effort. This tool allows you to quickly solicit feedback from customers via email, text message or in-store kiosk. You can even print "review us" cards! The tool integrates seamlessly with Every review site and focuses on sites that are most important to your business and your industry. Online reviews are critical for your business' online reputation, regardless of whether you receive positive or adverse brand feedback. Rize Review's review service allows you to show search engines and your target audience that you are committed to customer satisfaction. It is done by real humans with years of experience in online reputation management. Customers will trust you if it is easy. Are you ready to be a leader in your industry? Register now for a risk-free trial to manage your online reputation.

UXPressia is an all-in-one online solution for understanding customer, user, buyer, and employee experience, engaging teams, and driving successful digital transformation. Visualize your customer journeys, create personas, and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate with you in real-time. Identify relations between your mapping initiatives, and set up a team library for the team to store and reuse components and files to achieve consistency across all projects. Export designer-quality maps and personas and present them right from your browser online. Use one of 120+ ready-to-go templates for 10+ industries to start working on your project in no time. Training video & demo sessions on request | Help Center | Free guide and other materials, live events on personas and journey mapping | Support | Per-contributor price (Viewers are free of charge).

Easily and quickly design and manage any customer journey. The most widely used Customer OS provides everything you need to help your customers succeed. You can choose your customer journey or create your own. You can use our best practices templates to help you create your journey or initiative. Why not start from scratch? Securely connect all customer data to create a single view of your customer. Easy to manage and maintain. All your data is in one place. It's easier than ever to design, manage, and measure your best customer engagements. Automate workflows throughout your entire company. Hyper-personalized communications for each individual user can boost your digital engagement. Flexible and adaptable. It has everything you need to get started, tune, and grow.

Keep your fingers on the pulse of product quality. unitQ Monitor analyzes customer channels in over 100 languages, including Zendesk tickets and App Store reviews, to identify potential issues with your product in real-time. UnitQ Monitor allows you to listen to what your customers have to say about your product. Cross-channel monitoring unitQ Monitor scans, analyzes, and displays what customers say across various channels including the App Store and Zendesk, Reddit and Twitter. Global feedback and insights. Helpful insights don't just apply to one region. That is why we translate feedback in over 100 languages into English, and monitor on a global scale. Identify and address Quality Issues. Machine learning is used to analyze translated feedback and remove noise and false positives, revealing Quality Issues that otherwise would remain hidden. Q Monitor provides a dashboard that shows trending Quality Issues.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.