FeedbackNow Description

Customer feedback is important. Collect and measure customer feedback in order to deliver exceptional customer experience. Our customer feedback system offers Smiley Boxes as well as digital collection methods that allow you to collect large amounts of valuable customer feedback. Organizations can achieve high customer feedback response rates with intuitive devices. Our solution is easily deployable worldwide without the need for IT integration. The Smiley Box was developed and built in Switzerland. It has a strong construction that resists water and impacts. It also has a battery life of over a million clicks. Our solution uses the most recent in computing infrastructure and is constantly evolving to meet new performance requirements. Our data center adheres to the highest security, privacy, and redundancy standards.

Integrations

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Company Details

Company:
Forrester Research
Year Founded:
1983
Headquarters:
United States
Website:
www.feedbacknow.com

Media

FeedbackNow Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation

FeedbackNow Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback