UXPressia Description

UXPressia is an all-in-one online solution for understanding customer, user, buyer, and employee experience, engaging teams, and driving successful digital transformation.

Visualize your customer journeys, create personas, and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate with you in real-time. Identify relations between your mapping initiatives, and set up a team library for the team to store and reuse components and files to achieve consistency across all projects.

Export designer-quality maps and personas and present them right from your browser online.

Use one of 120+ ready-to-go templates for 10+ industries to start working on your project in no time.

Training video & demo sessions on request | Help Center | Free guide and other materials, live events on personas and journey mapping | Support | Per-contributor price (Viewers are free of charge).

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Pricing

Pricing Starts At:
$13.30 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
UXPressia
Year Founded:
2015
Headquarters:
United States
Website:
uxpressia.com/
Update This Listing

Media

Play Video Customer journey map created in UXPressia Persona created in UXPressia Impact map created in UXPressia End-to-end employee journey map – free template Young family, new insurance – free persona template Sofia, music lover – free persona template
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

UXPressia Features and Options

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Analytics Software

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

UX Software

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

UXPressia User Reviews

Write a Review
  • Name: Lukas F.
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer journey design tool

    Date: Aug 30 2022

    Summary: Maximum satisfaction because this tool offers everything I need. And especially the export is in high resolution and does not make a problem when printing the banner.

    Positive: UXPressia is a very powerful and robust tool. It is used for mapping and designing the customer journey, but also for creating a persona or impact map that connects context.

    Negative: At the moment I have no reservations. It might be worth considering another download format - although that is already technically challenging. If a map could be downloaded as a .docx, with the text stuff nicely structured, that would be great.

    Read More...
    UXPressia Company Response
    Date: Aug 31 2022
    Thank you for your kind words, Lukas! We are happy to serve your purpose, and certainly have your feedback in mind :)
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good solution for digital marketing projects

    Date: Aug 24 2022

    Summary: Very good solution for digital projects like persona building, Guest Journey mappings and others. Recommended!

    Positive: - good performance
    - good and multiple templates
    - good usability
    - quick support
    - intuitive usage

    Negative: - no real cons
    - an integrated Editor or an automated scaling of graphic elements would be perfect

    Read More...
    UXPressia Company Response
    Date: Aug 31 2022
    Hi there, We appreciate the detailed breakdown, thank you! Feel free to email us, or reach out to our LiveChat with a detailed suggestion/request, as we highly appreciate your feedback!
  • Name: Anonymous (Verified)
    Job Title: Brand Strategist
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good tool if you do JM projects on a regular basis

    Date: Aug 10 2022

    Summary: A handy platform to organize all your projects and have a database. Also, you can easily share projects with clients. Maps are visually appealing, they look professional.

    Positive: The ability to create maps and reuse them as templates is very helpful, as often I’m in charge of 2-3 journey mapping projects at once. Presentation mode and export formats help to visually explain to the client what’s going on in their audiences’ journeys.

    Negative: There are storyboard illustrations but they don’t work for me. I prefer stock photos.

    Read More...
    UXPressia Company Response
    Date: Aug 31 2022
    Hi there, Thank you for sharing this great feedback! We are happy to meet as many of our expectations. As for the 'stock photos' preference, please check out this article and find out how to add your own images, using our Image 'Library' : https://help.uxpressia.com/en/articles/5775477-how-to-add-images-to-the-image-library
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