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ease
features
design
support

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Description

AreTheyHappy serves as an all-in-one online platform designed to streamline the management of the digital presence for hospitality brands focused on growth. • Management of Reviews • Oversight of Social Media • Collaboration among Teams & automated task updates • Intelligent survey ticketing • Automated analytics and reporting This adaptable AreTheyHappy dashboard utilizes artificial intelligence tailored for the hospitality sector, allowing for the detection of significant patterns in customer feedback, influencer engagement, and detailed sentiment analysis, including tagging of reviews based on categories like food, ambiance, and service. With a powerful and user-friendly toolkit, your teams can effectively coordinate efforts, whether in the office or at various locations, ensuring a cohesive approach to marketing, operations, and direct customer interactions. The integrated features of platforms such as Facebook, Instagram, Twitter, TripAdvisor, Google My Business, Yelp, along with offline and face-to-face feedback and surveys, empower your team to enhance efficiency and deliver exceptional customer experiences. Begin your journey with a complimentary 14-day trial period to explore the benefits firsthand. Additionally, this platform's comprehensive capabilities make it an indispensable asset for modern hospitality management.

Description

Insocial provides a platform for gathering customer feedback at various stages throughout the customer journey, enabling businesses to derive actionable insights aimed at enhancing the overall customer experience! Customer Experience (CX) encompasses the entirety of interactions that occur between a business and its customers or potential customers, where each interaction is assessed against the expectations held by the customer. Failing to meet these expectations can hinder the development of customer loyalty and place you at a disadvantage against competitors in the long term. It's essential to collect critical customer feedback at key moments throughout the journey, allowing you to convert these experiences into real-time data that can be relayed back to your team. By leveraging insights from your customers, you can immediately enhance your online reputation across your website, social media platforms, and improve your visibility in Google search results through effective SEO and SEA strategies. Additionally, continuous feedback can lead to innovative improvements, creating a cycle of positive reinforcement that benefits both customers and the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bullhorn
Coosto
Facebook
Facebook Messenger
Flow.ai
Formitable
Google Business Profile
Instagram
Microsoft Outlook
Saysimple
TOPdesk
Tablemanager
Tripadvisor
X (Twitter)
Yelp

Integrations

Bullhorn
Coosto
Facebook
Facebook Messenger
Flow.ai
Formitable
Google Business Profile
Instagram
Microsoft Outlook
Saysimple
TOPdesk
Tablemanager
Tripadvisor
X (Twitter)
Yelp

Pricing Details

€49/location/month
Free Trial
Free Version

Pricing Details

$250 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AreTheyHappy

Founded

2017

Country

Belgium

Website

www.aretheyhappy.com/en

Vendor Details

Company Name

Insocial

Founded

2012

Country

Netherlands

Website

www.insocial.eu/en

Product Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

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