Alternatives to Easycall Cloud

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Kixie PowerCall makes it easy to make productive sales calls within minutes! Kixie PowerCall is a cloud-based multi-line power dialer and all-in-one call center solution. It allows users to automate their sales processes with ease for greater productivity and unparalleled ROI. Kixie PowerCall is available in both the cloud and on-premises. It offers enterprise-grade features such as call recording, one-click dialing and call history. This can all help improve customer service and enhance the call experience. Agents can also receive calls remotely from their mobile devices using the solution.

Syteg SSP cloud phone center offers advanced software to increase customer satisfaction and lower your business expenses. We offer a wide range services that can be used to help any business grow. Flexible pricing and reasonable prices will allow you to manage your call center efficiency while increasing your business's performance. Consider how many calls you make each week to determine the best pricing plan for your company. Inbound and outbound customer service are two types of support that you can provide to your client via telephone. Inbound call - this is the stage in which a customer calls and an operator attends to their needs. He answers his questions, provides information, etc. Outbound call – This stage is when a call center operator calls the customer to update him on progress or inform him about any changes, innovations, or policy updates.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Unlimited Calling - Free Trials T-Max Predictive dialer, an inbound or outbound CRM dialing system is ideal for debt collection, marketing, and sales teams. T-Max Predictive dialer allows users to reach as many live contacts as they want by dialing up five numbers at once. T-Max Predictive Dialer's automated system allows users to cut down on busy signals, incorrect numbers, or no responses. Instead, they aim to connect all recipients to a live agent at the first contact. Managers can use monitoring to listen and take over calls for QA, or to close the call. Hosted auto dialer VOIP phone system, with preview dialer, power dialer, sip phones, sip phones, sip phones, webphones, voicemail drops and local caller ID. We also offer Voice Broadcasting AutoDialer Trials. Compatible with any CRM, including Salesforce, Zoho, and Monday

My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line

Indosoft Inc is a leading provider of contact center technology solutions and the developer of Q-Suite. Q-Suite is a robust, feature-rich and scalable call center software ACD (Asterisk) that is robust, flexible, and scalable. Indosoft offers complete computer telephony knowledge and turn-key installations to set up virtual, inbound, and outbound call centers. Licenses to vertical applications of Indosoft's call centre software ACD are also available. Q-Suite is suitable for multi-tenant deployment. It includes a full-featured ACD and an efficient predictive dialer. The ACD for call center software allows for easy integration of chat or e-mail.

Affordable outbound and inbound cloud phone calls. Power dialer and telephone answering software empower sales teams and call centres. Friendly, human support is provided. You can take control of your inbound calls with all-in-one software that allows you to receive, transfer and handle calls from anywhere. Agents can log in from anywhere and instantly start handling calls using a computer, a USB headset, or an internet connection. Managers can view reports, update settings, and monitor results. It is vital that calls are managed and handled promptly. Octopus gives agents all the information they need to manage calls efficiently. Your business's size may mean that your agents receive hundreds to thousands of calls each month.

ICTContact offers advanced contact center solutions including predictive dialing and progressive dialing. It also includes IVR studio support, white labeling, multi-tenant, and white labeling. ICTContact is a highly automated and advanced contact centre software solution that supports both inbound and outbound call center functionalities, along with campaign scheduling and AMD, DNC, and automated press 1 marketing with real-time call tracking and control. ICTContact is also bundled with WebRTC-based webphones and agent panels with full CRM integration using REST APIs.

ICTBroadcast is unified communications software for call centers, telemarketers, contact centers and ITSP's to offer hosted services to their customers with multi tenant and whitelabel support, ICTBroadcast is autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management. ICT Innovations is open source based solution provider focused to provide creative business solutions to Internet Telephony Service Providers to find new ways to generate their revenue by offering innovative services

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

Retreaver, a cloud-based call centre solution, tracks, tags and routes calls to specific departments or agents. We help marketers, agencies, and brands analyze inbound calls, manage caller profiles and dynamically route calls. We also track conversions, analyze ROI, and generate reports. You can personalize customer experiences, reduce call times, and improve customer satisfaction by leveraging powerful CRM databases and real-time tracking. Retreaver allows you to create your own call data properties using custom tags. These tags are associated with a number or a phone call, giving you greater control over your campaigns. We can pass these savings to you by optimizing our operating expenses. We do not have any monthly contracts and offer competitive pricing for our clients. Contact us for a quote.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

Juris Astra is an inbound and outbound call center solution that includes a telephony automated call distributor (ACD), interactive vocal response (IVR), as well as a dialler. It can also perform optional customer relationship management (CRM), marketing and sales force management, and case management to handle customer service issues, complaints, sales leads, sales leads, and service requests. Juris Astra is a fully integrated solution that allows you to manage telephony and email, web chat, fax, as well as SMS interactions, automatically. PABX is the infrastructure that handles telephony interfaces like incoming lines from Telekom (ISDN PRI and CO Analog PSTN trunks), as well as extension lines to agents/users. Juris Astra offers a variety of standard services, including callers privilege, Class of Service, (CoS to dial out), hardphones and softphones as well as VoIP and SIP.

Our cloud-based cloud contact center platform works with your existing infrastructure to offer advanced features and improve customer service. Our hosted contact center platform can handle all types of calls, including outbound and inbound. It also provides the functionality that will allow your team to manage and run your contact centre more efficiently. It doesn't require infrastructure upgrades or modifications. NuVoxx Cloud Contact Centre can be used with your existing telephone sets and computers. NuVoxx Cloud Contact Centre is a cloud-based outbound and inbound contact centre solution that allows organizations to improve their customer experience and contact centre capabilities without the need to deploy, manage, or maintain the infrastructure.

VortalSoft Virtual Call Center (VSVCC), is a hosted contact centre solution that provides intelligent call treatment, routing and blending. It also manages all customer interactions. VortalSoft is a provider of on-demand contact center solutions that optimize agent resources and increase sales, marketing, and customer service team effectiveness. VortalSoft offers a viable alternative for companies and outsourcers of all sizes to the complexity, cost and overhead of an on-premise contact center infrastructure. As a subscription service, VortalSoft offers a full range of inbound and export solutions over data networks. VortalSoft's flexible outsourcing solutions are a competitive advantage for organizations looking to maximize customer experience and increase profitability.

First Contact offers powerful call scripting and agent workflow software that optimizes your outbound and inbound call handling. This is achieved by adjusting the workflow and management information to fit your business rules. We support preview and progressive dialling as well as call blending and full integration with your CRM Systems and contact centre services. This powerful and intuitive Workflow Based Scripting capability allows for informed Customer conversations and, in effect, guided scripting software. It also significantly reduces training costs and mitigates business process risk. You can collect and report on each contact's outcome so that you can easily see what is happening in your company. This allows you to integrate your business with the rest of the business to improve your customers' experience. This cloud-based call scripting software solution integrates with your existing telephony system and CRM.

VanillaSoft knows this better than anyone: Streamlining the lead generation process drives more sales. They have designed a cloud-based full-suite solution that combines everything in a contact centre software with the tools needed by sales teams to route and manage prospects. Agents can use the power and flexibility of Progressive Dialing to manually dial their calls. They can also use the in-app Call Scripting tool as well as the Team Chat function. Team leaders can also train callers with tools such as Call Recording, Quality & Queue Management and automated performance reporting.

Intelligently route calls to the correct employee and offer self-service options for customers. The cloud platform gives managers visibility into employee productivity and allows them to work remotely. You can easily manage all ways customers contact you via voice, chat, SMS, or email. Contact Center integrated into Unite allows you to increase productivity and provide better customer service. Answer customers quickly and reduce wait times. You can handle more concurrent inquiries and make your customers and employees happier. Customers will be directed to the right agents at the right time every time. Skills-Based Routing allows you to customize call flows to achieve results. Customers can connect with you according to their terms. Intermedia Contact Center offers voice, chat, or email queues. Proactive outreach is a way to go beyond inbound. Multi-channel outreach capabilities can increase audience engagement. Access advanced call handling in Unite quickly and easily to manage customers, and then get back to collaborating.

iHelpBD is the leading platform for publishing and building interactive decision products. iHelBD is a private software development company that provides market-leading software program solutions. We are experts in VOIP software programs and use the most advanced standards and technologies. iHelpBD is the right choice if you're looking for a VOIP phone solution for your small business. Unlike other VOIP options, iHelpBD can be used as both your internal PBX and contact center for outbound and inbound calls. Customers who call you from a CRM phone will be identified and linked to their assigned manager. If necessary, their call will be recorded and logged. iHelpBD is a company that creates exceptional value by combining innovative software programs and methods with close customer relations. We offer commercial enterprise solutions to everyone, from individuals to large businesses.

Aavaz is a leader in contact center solutions. Aavaz offers a range of products and services that can be used to meet your customer contact needs, including calling. There are also upgrade paths available to suit your future needs. Aavaz's flexibility is what makes it so powerful. It can be used on-premise or distributed, with one agent handling 1000 calls per hour. There is an Aavaz that suits your needs. Aavaz' intelligent, tracked outbound campaigns can be used for Marketing, Sales and Surveys. Flexible IVR's, queues and monitoring of queues allow customers to reach you like never again with Aavaz. To ensure that no one is ignored, track every inbound call and follow up with built-in tickets. Our experts have seen it all before, and can help you succeed.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Noda Contact Center provides an all-in one IP solution that caters to many companies in various industries such as Jaguar Landrover and Inter RAO. Noda Contact Center offers an all-in-one solution that includes inbound ACD, outbound, quality management, IVR and reporting. Noda Contact Center is capable of handling a high volume of calls with a 99.9% fault tolerance.

Mekashron Call Center transforms call center operations and business operations. It offers powerful telemarketing and CRM capabilities, billing capabilities, and a seamless, consistent way to manage all customer interactions. This will accelerate growth and dramatically increase productivity. Up to 220% increase in productivity for call center agents Automatically connect calls - no waiting around for calls to be returned. All customer interactions can be tracked in one place. Manage telemarketing campaigns. Broadcast service and marketing messages to customers. Handle financial transactions, including subscriptions and credit cards. Inefficient call centers that are run on paper are extremely common. Agents spend over 50% of their time calling busy, unanswered, or invalid numbers. Agents also tire easily and lose focus while waiting for calls to be answered. This reduces their productivity even further.

Telebu Hub, or Hub, is a complete outbound and inbound contact center software that can either be deployed on-premises or in the cloud. It is easy to set-up, easy to scale and easy to use.

Cisco Unified Contact Center Express is a secure, accessible, and sophisticated contact center software system for up to 400 agents. It also includes interactive voice response (IVR), ports, and is easy to deploy and maintain. This omnichannel solution is perfect for small and medium-sized contact centers. This intuitive supervisor desktop and contact center agent supports API for customizing and centralizing daily tools and applications in a single workspace application. Customers can provide feedback via post-call IVR, email, or web intercept surveys. Supervisors can gain actionable insight on agent performance and areas that need improvement. You can communicate with customers via a single intuitive contact center agent desktop. This includes outbound IVR, inbound voice, and digital channels. This flexible and agile approach streamlines the management across the enterprise of customer's software licenses.

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Telegra allows you to establish connections with customers through the customer dialogue system. Rethinking call center telephony. Convincing customers can be the deciding factor in a business's success. Our solution will help you improve your phone service. Call center telephony with telegra allows you to create positive customer experiences and increase the effectiveness of your service processes. Everything you need to provide better customer service. We offer a wide range of solutions that cover all aspects of telephone customer contact. All from the cloud. All from one source. Voicebot for call center telephony (ACD). Telephone system messenger tool crm-helpdesk-plugins phone numbers. Telegra is your supplier of innovative customer dialogue systems, from the intelligent phone number to cloud-based telephone systems to multichannel call center software. We offer a complete package "Made in Germany" with our own data centers as well as self-developed solutions.

Kunnect offers high-quality hosted call center software that will help you run your business smoothly. Kunnect is the best Hosted Call Center Software on the market today. Our Amazon cloud-based solution covers all your call center software needs and telecommunications requirements anywhere on the planet. Kunnect's XVP – Hosted Call Center Solution is an affordable and simple to use predictive dialer that integrates CRM scripting. This allows customers to be more productive, reduce operational costs, improve customer satisfaction, and increase productivity. Our solution is used worldwide in call centers and empowers at-home agents. Kunnect's cloud-based predictive dialing system supports structured, automated right party contact. This will ensure that you keep your promises to customers and keep in touch. Predictive dialing and preview dialing modes are available for greater flexibility and productivity. Post-call actions such as printing invoices or lead sheets.

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

iNexus is a cloud contact center by NexInteractive. iNexus is easy to set up and highly scalable. It offers powerful tools for both inbound and outbound contact centers. These include shotgun ACD and call back manager, multilevel voice conferencing (host swap transfer), dynamic scripting, and many other features. iNexus uses HTML5 and WebRTC standards for greater flexibility and exceptional audio quality.

Database Systems Corp. (DSC), has been providing call centre technology and computer software solutions for businesses and organizations since 1978. Telemation, our CRM software, was created on the principle that timely information, presented in a professional way, is key to any business. In this dynamic business environment, flexibility is equally important. This concept was the basis of our contact center software. Telemation software is used by many call center managers with changing and unique requirements. Telemation is the best choice when you need to quickly set up a new program, or modify existing campaigns. Telemation has CTI capabilities with our call center phone system that features outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response. Our phone system also supports Text to Speech capability.

Phone Manager allows users to communicate quickly and easily with co-workers, making them more productive. Phone Manager offers a variety of features to fit different environments. These include contact views, directories and chat to facilitate communication with coworkers, agent control, and tool-bars to make contact center workers more productive. You can stay connected with clients and colleagues while you are out and about, or at your desk. Phone Manager Mobile lets users stay in touch wherever they are. This ensures that important calls don't get missed. Presence profiles allow users to communicate what they are doing and also give them control over how they can contact them, such as routing calls to softphones or placing them on do-not disturb if they are with clients. Our outbound calling solution makes it easy to chase payments, call potential customers, or remind clients of appointments.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

Our outsourcing platform seamlessly manages all your outbound calls with a robust tech stack and artificial intelligence. Start the onboarding process for new customers by welcoming them to your platform. To reduce drop-offs, help and educate customers throughout the onboarding process on your platform. Engage with your gig workforce regularly to increase productivity and retention. Reach out to leads to confirm delivery status, capture correct addresses, and reduce disruptions in delivery. Connect with customers over phone to improve customer service and reduce RTOs. You can save time and effort by setting up appointments seamlessly for your sales team.

Technology-focused organizations of all sizes are looking to automate processes in order to improve employee productivity. Organizations are searching for industry-specific software that focuses on inbound and outbound calls. The call center software solution facilitates customer care and helps to increase revenue by upselling the products. Flexydial, a call centre solutions software, empowers outbound calling teams with its in-built features that increase sales and customer engagement. Flexydial is a great partner in the dialer management sector with industry best practices, processes and a strong support team. It is a strong presence in the BFSI segment with all major companies using its technology. It also offers specialized solutions to call centers and other industries.

It is 100% cloud platform that uses the Google Cloud Platform's world-class quality standards. It is based on WebRTC technology and works with any operating system. It does not require VPN, consumes low bandwidth, and can be used for telecommuting. It allows you to communicate outgoing and incoming with customers via various channels, such as phone, mail, chat or SMS, email, chat, WhatsApp, SMS or web forms. You can communicate with your customers using the channels they prefer, as well as the ones that work best for you. We are an Omnichannel Contact Center Platform. This means that we can manage communication with customers via different channels. Customers and agents have a homogeneous experience. Different communications can also be linked in comprehensive business processes.

All the tools they require, such as voice, chat and file sharing, can be accessed securely via a web browser from any location. No hardware or software installation is required. Easily scale your sales and support by adding virtual agents. These agents can be customized with sales scripts, prequalification requirements and knowledge base assistance. Callision's cloud-based browser-based cloud call center suite allows you to work from anywhere, no matter where they are located - no need for any equipment. Get started today and reach your customers in minutes. Automagically detect problematic interactions and send them off to managers for their review. Reduce staff expenses, close more sales per agent, improve customer satisfaction, and see where there are resource leaks. In three clicks or less, you can set up phone numbers, voice menus and call queues, conference bridges and call recording. One dashboard allows you to manage multiple sales and support departments from one place.