VICIdial Description

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees.

VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

Pricing

Pricing Starts At:
$0
Pricing Information:
Software is free, consulting is hourly, hosting available month-to-month
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, VICIdial has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Vicidial Group
Year Founded:
2007
Headquarters:
United States
Website:
www.vicidial.com
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Media

Play Video VICIdial Screenshot 1 VICIdial Screenshot 2
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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

VICIdial Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

VICIdial Lists

VICIdial User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It has everything you need for a call center

    Date: May 11 2022

    Summary: Been using it for years in many different types of campaigns, but inbound and outbound. No complaints, it works great!

    Positive: Free, Full-featured, Expandable, Customizable, works with any carrier, agents can be located anywhere with good Internet.

    Negative: Agent screen needs a cosmetic update, but it works just fine.

    Read More...