Ozonetel Description

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

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Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.
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NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.
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Pricing

Pricing Starts At:
$25 per month
Free Trial:
Yes

Integrations

API:
Yes, Ozonetel has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Ozonetel
Year Founded:
2007
Headquarters:
United States
Website:
ozonetel.com

Media

Ozonetel Screenshot 1
Ozonetel Screenshot 1 Ozonetel Screenshot 2 Ozonetel Screenshot 3
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Product Details

Platforms
SaaS
On-Premises
Type of Training
Documentation
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Ozonetel Features and Options

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Ozonetel Lists

Ozonetel User Reviews

Write a Review
  • Name: Aaditya R.
    Job Title: Digital Analyst
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Overall Best Call Center software

    Date: Dec 13 2022

    Summary: Overall experience with Ozonetel's call center software was pretty good. We're safe to say that after so many years we finally found the call center software with effective and productive features like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes that helped us in all aspects.

    Positive: The features of their software like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes made our day-to-day work much more efficient.
    Also, the 24/7 Customer Support helped us in gaining much more effective results recently.

    Negative: The Software is performing well and hasn't shown any Cons so far.

    Read More...
  • Name: Ashish S.
    Job Title: Senior Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Nice Service and Customer Support

    Edited: Dec 13 2022

    Summary: Overall I liked their product. Everything was on point and the customer support was also excellent.
    I hope that it will continue to go as it is in the future.

    Positive: The priority that they provide to their customers is appreciated and this in my opinion is the best advantage.

    Negative: I have never faced an issue in their product so in my opinion there are no flaws or Cons.

    Read More...
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