Oki-Toki Reviews

Oki-Toki Description

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders.

Cloud Contact Center includes:
Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time.
- Share agents between teams, projects, and companies.
- Integration of Toll Free, Local, and Non-Geographic SIP Numbers.
- Handling missed phone calls with a Callback mode.
- A system for employee motivation that calculates bonuses and penalties automatically.
- Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets.
- Dynamic scripts for conversations that standardize responses and automate triggers.
- Performance analysis for each agent, team and the entire Contact Center.
Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.