CyTrack Description
Powerful Telephony & Contact Center Reporting via web browser interface and powerful suite intelligent reports Call and screen recording and reporting in compliance with PCI DSS. Call transcription and sentiment analysis services. To assess and categorize calls at scale, to build scorecards, rate customer sentiment, and measure compliance, you can evaluate and categorize them at scale. All standard telephone call controls can be integrated with CRM and business data from your desktop. CyCX Connect is the ultimate web- and telephony omnichannel contact center solution. Web chat is quickly becoming the preferred channel for personal and direct online customer service.
Integrations
Company Details
Company:
CyTrack Intelligence Systems
Year Founded:
1995
Headquarters:
Australia
Website:
www.cytrack.com
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
24/7 Live Support
CyTrack Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics