ICTBroadcast Description
ICTBroadcast is unified communications software for call centers, telemarketers, contact centers and ITSP's to offer hosted services to their customers with multi tenant and whitelabel support, ICTBroadcast is autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management.
ICT Innovations is open source based solution provider focused to provide creative business solutions to Internet Telephony Service Providers to find new ways to generate their revenue by offering innovative services
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ICTBroadcast Features and Options
Call Center Software
Predictive Dialer Software
ICTBroadcast User Reviews
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Good Software ICTBroadcast Date: Feb 29 2024
Summary: As a long-time user of ICTBroadcast, I can confidently say that it has transformed the way we handle communication at our organization. The IVR studio in ICTBroadcast is a game-changer for us. We've been able to create highly customized interactive voice response systems that enhance the caller experience and streamline call routing. The flexibility of the IVR studio allows us to adapt quickly to changing needs and preferences.
Positive: As a long-time user of ICTBroadcast, I can confidently say that it has transformed the way we handle communication at our organization. The IVR studio in ICTBroadcast is a game-changer for us. We've been able to create highly customized interactive voice response systems that enhance the caller experience and streamline call routing. The flexibility of the IVR studio allows us to adapt quickly to changing needs and preferences.
Negative: There are no significant problems with ICTBroadcast. As a user of ICTBroadcast, I find this software to be exceptionally reliable and efficient. It consistently delivers excellent performance and effectively addresses all my business-related concerns.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Professional Choice for Call Centers owners Date: Oct 29 2022
Summary: ICTBroadcast is a highly advanced call center solution that we are delighted with. This is an unforgettable experience! There are no software packages with a wide range of features available on the Internet in this price range. That's awesome!
Positive: I recommend ICTBroadcast as a professional system to call center owners, and It is an in-one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it a brilliant feature, and it helped me to design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful l feature in any other call center software. Awesome experience.
Negative: I found the new campaign creation process a little complicated, and it can be managed more user-friendly, especially since user input validation is not professionally managed.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
User Friendly and Easy to Use Date: Oct 18 2022
Summary: A few years back, I bought an ICTBroadcast subscription for 500 channels. I found it to be feature-rich and user-friendly, especially considering that its IVR Designer includes exclusive capabilities that aren't found anywhere else. It made it simple for me to create a personalized IVR. ICTBroadcast is a polished, developed tool with a wealth of features for telemarketing and contact center operations.
Positive: It made it simple for me to create a personalized IVR. ICTBroadcast is a polished, developed tool with a wealth of features for telemarketing and contact center operations.
Negative: I don't face any kind of disadvantage with ICTBroadcast.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Amazing Experience Date: Sep 12 2022
Summary: It helped me to design a custom IVR with ease. ICTBroadcast is a professional, mature, and feature-rich product for telemarketing and contact center operations.
Positive: I purchased 500 channels ICTBroadcast license a few years ago, and I found it feature-rich and user-friendly, especially since its IVR Designer has unique features not available anywhere.
Negative: There is no cons of this product, I'm in love with this product.
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