ICTContact Description

ICTContact offers advanced contact center solutions including predictive dialing and progressive dialing. It also includes IVR studio support, white labeling, multi-tenant, and white labeling. ICTContact is a highly automated and advanced contact centre software solution that supports both inbound and outbound call center functionalities, along with campaign scheduling and AMD, DNC, and automated press 1 marketing with real-time call tracking and control. ICTContact is also bundled with WebRTC-based webphones and agent panels with full CRM integration using REST APIs.

Pricing

Pricing Starts At:
$399 one-time
Free Version:
Yes
Free Trial:
Yes

Integrations

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Company Details

Company:
ICTInnovations
Year Founded:
2006
Headquarters:
Pakistan
Website:
www.ictontact.com

Media

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Product Details

Platforms
SaaS
Linux
On-Premises
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
24/7 Live Support
Online

ICTContact Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail