Call Center Studio Reviews

Summary: We are working with Alotech since 2016. Then, we are developed us with them. Also Alotech improved themselves and especially services. Their integration models and cloud systems are very beneficial. We re happy to working with Alo-Tech.

Positive: Alo-Tech' s reports and develops are very good and useful. Can be connected remotely is very significant and useful in pandemic.
They have very energetic customer helping employee. They have a structure that can be easily and quickly integrated with with user-friendly interface.

Negative: They have not a lot of negatory things. But, they can more improving their reports services.

Summary: As a company, we are happy to work with Call Center Studio. They develop the application day by day according to the needs of this function.
Even if some features are missing, they make improvements quickly for free or at very low cost.

Positive: You can easily integrate this product into your internal platforms. Support and enhancements are very effective and fast.
The features of the application are sufficient for call center incoming and outgoing call requirements.

Negative: There is no cons. Some features may be missing according to our needs, but they are developing quickly.

Summary: We are very happy to use it and recommend it to everyone. Anyone with a call center should use it in our opinion, you will understand what I mean when you use it.

Positive: Ease of use and easy access to reports, smooth operation. You can easily reach the technical team and if you have questions or problems, they produce solutions immediately.

Negative: Visually, it can be made a little more beautiful.

Summary: We are very satisfied. Very fast to install, they really have a cloud base structure. You don't need additional software for anything. It can work with many devices.

Positive: The Solution Work on Google Cloud Platform.
High Availability.
There are many skills for customer contact center side.

Negative: There is not now any problem because solution-oriented teams.

Summary: Nice system for large customer service teams. Both my team and I will be using it for many years.

Positive: I can get any data I want.
Nice design.
Open to sharing.
Privatization is in progress.
I like it.

Negative: There is no feature that I don't like in this system right now.

Summary: Great to use if you need to combine calls and chat. Very easy to figure out for both administrators and agents. Having both chat and call options combined in one interface is the biggest advantage.

Positive: Easy to use with fast interface. Their support team is very good. They offer flexible solutions for different needs of the company.

Negative: Compared to others this is a much newer company. As such it needs more development.

Summary: I am sure you are our best partner, I think we have received a service that makes a difference in our industry.

Positive: Getting service from wherever we want, trouble-free support staff, they are very interested, professionals.

Negative: Really no level, I know what to say, I don't really know.

Summary: We are working as a call center and guest need support 7/24. So we need good and easy software. This is possible with Call Center Studio.

Positive: First of all you can find professional support 7/24 when you need. Easy and quick. We using over than 5 years and had no problem even one time.

Negative: How i wrote to up. We don't have any problem with them.

Summary: Very good program overall. I have recommended it to two other companies and they use it too. Thank you so much.

Positive: Very easy to use. simple interfaces. very good user support. evaluations are very easy. reports are very fast and accurate.

Negative: I have not had a bad experience.everything is at a sufficient level.

Summary: Personnel tracking is very comfortable.

Positive: I have no difficulty in reporting with its ease of use and comfortable interface.

Negative: None.

Summary: We are generally satisfied, thank you.
If there is a plus that new features will add to us, it would be more beneficial if we were told about it, we would be pleased.

Positive: Simple.
User friendly.
Fast.
New technology.
Flexible.
Meets our needs.
Employees friendly helpful.
Easy to report.

Negative: Support may be more controlled errors may occur that should not have been.We do not want to experience irreparable mistakes.

Summary: Overall it's one of the best software for managing call center and CRM team members, but the interface can be slightly updated as per the business requirements. It provides integrations with many file formats and data is fetched. Support system is not so good but respond over the mail. Studio has some features for noise cancelling and mute function which helps in coordination with customers and callers.

Positive: For managing the calls especially for Inbound and Outbound nature, this studio works very well. It saves all the customer data in the system and it helps in dialing the same with ease. It records the data and related facts and details which helps in better coordinating. It can integrate with excel and other file formats for importing of data.

Negative: Call transfer ratio can be enhanced and auto dialer should have disconnect open as well as many times there is no call has been picked and need to shift the call to other user. It will save time in next call.