Alternatives to SmarterTrack

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

The leading enterprise cloud native remote support platform embedded in ServiceNow Salesforce Tanium and more. Empower your IT Help Desk team and Contact Center to resolve 32% of issues on the first call. Agents can launch with a single click and multi-channel support. No downloads are required. ScreenMeet, which is browser-based, can be embedded into your existing CRM and ITSM. Your IT Help Desk and Contact Center will connect in seconds thanks to our global cloud infrastructure with low latency. Authentication in platforms like Salesforce or ServiceNow ensures that credentials adhere to strict internal password policies. It's also configurable so you can store data in the cloud in specific geographies. Enterprise-grade security -Built using Amazon Web Services (AWS), a leading cloud solution Data transmission: TLS/DTLS 1.2+ and AES-256 bit encryption -Authentication via Salesforce & ServiceNow to add security -Store data on your preferred cloud

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

Create a cloud-hosted Instant Chime application in minutes. Our team will do the rest. Most applications are installed and activated within one day. Transform your IT service desk agents and support operations into heroes by empowering your service desk. Your Microsoft O365 subscription allows you to route IM click-to-chat requests from your website or other channels to your support or sales teams. Multiple concurrent chat sessions can increase agent productivity and knowledge. You can manage more cases with fewer resources, and with lower average speed to answer. Microsoft Skype for Business allows you to connect your customers and employees with any agent in any location. To receive inbound service requests or sales requests, you can use your existing Microsoft Skype for Business accounts (S4B). Chats with S4B and S4B to S4B.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

It allows you to automate customer service and solve customer support tickets. All your communication channels can be connected and managed in one interface. Happy agents make productive agents. You can create templates, set up automated responses to standard questions, make changes to customer status, and assign new tags. Facilitate your work process and make it easier. You can use tags and status to assign support agents, SLA control and apply filters. You can also use response templates and create response templates. UseDesk allows you to track how quickly you respond to customers and generate reports about your departments' performance. UseDesk is simple to use. Use our pre-set integrations to connect your systems or use our SDK for iOS or Android. Your employees will not have to switch between programs and windows; they can work on our platform without leaving.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

Focus Desk by Focus Telecom offers modern cloud-based service desk and issue ticketing software solutions. Focus Desk is feature-rich and scalable. It allows users to efficiently manage customer issues via a variety of communication channels such as chat, email, SMS, phone, and chat. Focus Desk Ticketing System automatically registers orders, complaints, returns, etc. and resolves them quickly and efficiently. The key features include automatic inquiry registration, ticketing, processing deadlines and inquiry list. They also allow for inquiry grouping, inquiry allocation, productivity monitoring and productivity monitoring.

All interactions and channels within the contact center can be handled by one routing application. Not seven, five, or three solutions, but one to manage voice, chat, email and social media interactions. Avoid having multiple agents working on the same customer via different channels and giving two different answers. Every touchpoint and the contact center are connected. Your agents will seamlessly move between channels and your customers won't notice any difference in service quality. Customers can communicate their needs in plain English to the system, without having to use a touch-tone menu. Let us help you create a self-service IVR system for your customers. You can access all information from one dashboard.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

Only the most essential features for support teams. Track customer requests like a boss. Contact forms, emails, and orders all work. All your customers' email, Twitter and Facebook requests can be tracked in one place. It is efficient and fast. All requests are converted into helpdesk tickets and sent to the appropriate support team agent. You can download or use the cloud version of these features. The helpdesk solution allows you to manage a lot of customer messages and automatically assign them the correct department or support agent. This will help reduce workload and improve customer experience. Open Source PHP HelpDesk allows you to manage the work of your support agents and increase customer satisfaction. Soon: Reports on reply time. The best way to organize customer support for your multivendor online store is with Ecommerce Ready Customer Help Desk Ticketing System.

Fully Cloud System for Help Desk Management & Knowledge Base. Different charts and reports are available, broken down by tickets, customers, technicians, and so on. It also offers API for integration with other systems. This includes self-service portal, multiword search, chat, and fast closing of services.

Barista provides immediate answers to employees, notifies them of important events or outages, and keeps in touch with them throughout the lifecycle of their requests. Barista helps employees navigate complex processes such as vacation requests, password reset, new hire onboarding, and password reset. Barista allows help desk agents to concentrate on what is most important by automatically answering questions and resolving problems for employees. When a case is opened by Barista, it is prioritized so that the right team has the context. Barista automatically detects and notifies outages and assigns outage-related tickets to parents. Barista simplifies catalog creation. Barista allows IT to continue using their tool while the rest can use Barista Case Management. Barista is smart enough to predict which team can handle a request. This eliminates the need for employees to guess which team can help. Barista does this for them.

Simplify your Customer Support Team. HelpSpace offers many features that will make you love it, including an inbox, flexible self-service sites, and multiple inbound channels. All your channels have one inbox You will receive all messages from different channels in your inbox. This allows you to stay informed about new tickets and other information. Quickly and efficiently reply. You can change the status, assign an agent, or reply instantly to a ticket. Self-Service Sites HelpSpace allows you to set up your content. Multiple self-service websites in different styles: Blog, HelpCenter and Documentation. Self-Service Articles. Just a click away, you can add links to your Self-Service articles. Save time! Unlimited customers. You can have as many customers and tickets as you want. Multiple Channels. Our Pro plan allows you to receive messages from up 5 channels. Intuitive Interface The interface is simple, clean, and easy to use. Get Started In Minutes. We made the process of onboarding simple and straightforward

SupportBee's support ticket software allows teams to organize, prioritize, and collaborate on customer service emails. SupportBee's shared mailbox works exactly like email. Your customers will not see us, but we retain the personal touch of email. We offer your team an easy way to collaborate, not unlike traditional email inboxes. We assign tickets to agents and teams. Everyone knows exactly what they're responsible for, and nothing is left out. Our integrated knowledge base software allows your customers to assist themselves. Customers can search for answers without having to contact customer service. KBee integrates seamlessly with our Shared Inbox. This allows your team to insert links to relevant customer service articles when responding to customers.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

All IT Service Requests and Tickets can be easily created, managed and resolved. All your IT service tickets and requests can be created, managed and resolved easily. Reduce the number and time it takes to resolve IT issues. Comparable solutions cost about one-third the price. With seamless VSA integration, you can resolve IT service tickets up to 40% faster. Your technicians can work seamlessly across all tools and have access to the right information whenever they need it. With a complete IT helpdesk ticketing system, you can spend less time tracking tickets and more on making customers happy. You can effectively staff and manage IT projects, and receive real-time status reports. Comprehensive project management can improve forecasting. Vorex Service Desk dashboard gives real-time information about the status and progress of tickets. You can quickly create custom reports and gain insight to help you make the right business decisions.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

Relay makes it easy to sell, activate, and service business technology products at large scale. Your team will be more productive with one Smart Inbox, a single knowledge base, and seamless collaboration. Instead of having to deal with multiple disconnected workflows, they can focus on customers. It's time to create a system that is smarter with every use. Relay uses machine learning and universal tech data to drive intelligent automation. This creates more powerful agents and reduces the number of customer questions. Who said personalization couldn't be done at scale? Allow your customers to talk to you whenever they want. Give your agents all the context they need to quickly respond and treat every customer like an individual and not as a ticket.

TomTicket is an online platform that allows you to manage your support (help desk) as well as online service with customers. TomTicket is an online Help Desk and Online Service system that will improve your customer service flow. It allows customers and staff to make support calls, attach files for answers, chat online, and build their own knowledge base.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Microsoft Teams Ticketing and more. Desk365 is a modern cloud-based helpdesk that works with Microsoft 365. It allows you to deliver exceptional customer service via channels such as Microsoft Teams, Emails, Web Forms/Widgets, and more. Desk365's web app is intuitive and feature-rich. It also comes with a unified email inbox to manage all customer conversations. Desk365 can be easily configured to function as an internal IT support desk. Desk365 is available for up to three active agents at no cost.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

You will be able to meet customer demands faster and get them singing your praises. They will be more inclined to work with you. You can create jobs and tickets faster, assign and resolve calls more accurately, and speed up the creation of tickets and jobs. You can reduce repetitive text by using templates and generate tickets faster. Pre-defined solutions that are dependent on the call type raised can help you provide quicker first call resolutions. Automately create calls from email and have them routed directly to the right team member. Email alerts to escalate calls, overdue calls, and task assignments. Export call data and key metrics into MS Excel for further analysis. Quality control tracking can be done by selecting the product and problem analysis option. Financial reporting options include costs / compensation and revenues. Our web-based Service Desk app is ideal for complex workflow routing.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

DataKnowl is a customer service and engagement platform that helps customers build strong, lasting relationships. Over 50 features include Interactive Voice Response (IVR), call forwarding, text messaging, extensions, SIP compatibility, multiple users, and more. A toll-free number can give your company a professional image. DataKnowl is the leader in providing toll-free numbers in over 50 countries. Select the right number for you business. Telephone is one of the most effective and widely used channels for communicating with customers. You can make the most of the telephone channel and offer intelligent AI-based services. Email is one of the most important channels to manage customers' needs. Track requests using tickets and automatically convert emails to tickets.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

Advanced AI capabilities allow you to approve, assign and resolve tickets in real-time, accelerating resolutions. Get innovative features such as integrated field support, ticket generation via WhatsApp, chatbots and self-service portals. Use ML/NLP algorithms for pre-built helpdesk workflows to eliminate the need for agents and customers to allocate tickets based on issue type or product catalog. Easily improve key metrics like CSAT, FCR and CES. Capture customer analytics, and transform them into actionable insights for the helpdesk. Utilize a single source truth to empower agents to provide personalized answers, making customers feel valued. Integrate external apps seamlessly to improve customer support and reduce time, effort, costs. Connect to Salesforce, Microsoft Teams and other apps like Slack, LiveChat and Mailchimp. Infraon Helpdesk is intuitive and boosts agent efficiency to provide proactive support.

Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. Build lasting relationships with customers throughout the customer journey to grow your business faster. Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. You will have context conversations that are more meaningful, less repetitive, faster, and better customer service. You can work more efficiently with fewer agents. Automating your support processes will make them more efficient than ever. Automated ticket creation and prioritization ensures a consistent customer experience across all channels.

Aegis Help Desk integrates a Help Desk, Client and Asset Management system to power your phone center. It will allow you to provide the service that your customers expect. It is intuitive, affordable, and packed with features that Help Desk users have come rely on. It is not designed for large organizations that require an ITIL-based service management system. Aegis Help Desk makes it easy to provide high-quality service to your customers. Aegis Help Desk allows you to share information within your company, whether you are serving external customers or internal users. It is the ultimate competitive advantage. What you know about your clients and how they respond directly to their needs directly impacts your bottom line. It's a simple way to provide high-quality support and service to clients. Many IT organizations used to be internally focused and only dealt with technical issues.

Fully customizable customer support software and helpdesk system with all the tools you need to provide exceptional customer service and make customers smile. Trakdesk was born out of necessity. We felt the market for customer support software was stagnant and were disillusioned by what was out there. The software was slow and out of date, and had very few user features and a confusing UI. This limited nature meant that customer service agents had to use multiple applications to complete the same job. This can be frustrating for both the agent and the customer. The customer ends up feeling dissatisfied with the company they dealt with. It is crucial to manage tickets in any ticketing system.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.