Relay Description
Relay makes it easy to sell, activate, and service business technology products at large scale. Your team will be more productive with one Smart Inbox, a single knowledge base, and seamless collaboration. Instead of having to deal with multiple disconnected workflows, they can focus on customers. It's time to create a system that is smarter with every use. Relay uses machine learning and universal tech data to drive intelligent automation. This creates more powerful agents and reduces the number of customer questions. Who said personalization couldn't be done at scale? Allow your customers to talk to you whenever they want. Give your agents all the context they need to quickly respond and treat every customer like an individual and not as a ticket.
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Pricing
Pricing Starts At:
$200.00/month
Pricing Information:
A low price per customer
Free Version:
Yes
Integrations
Company Details
Company:
Boomtown Network
Year Founded:
2013
Headquarters:
United States
Website:
thinkrelay.com
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
24/7 Live Support
Relay Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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