Trakdesk Description

Fully customizable customer support software and helpdesk system with all the tools you need to provide exceptional customer service and make customers smile. Trakdesk was born out of necessity. We felt the market for customer support software was stagnant and were disillusioned by what was out there. The software was slow and out of date, and had very few user features and a confusing UI. This limited nature meant that customer service agents had to use multiple applications to complete the same job. This can be frustrating for both the agent and the customer. The customer ends up feeling dissatisfied with the company they dealt with. It is crucial to manage tickets in any ticketing system.

Pricing

Pricing Starts At:
$11.99 per user per month
Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Trakdesk
Year Founded:
2016
Headquarters:
United States
Website:
Trakdesk.com

Media

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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

Trakdesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Trakdesk User Reviews

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