Trakdesk Reviews

Trakdesk Description

Fully customizable customer support software and helpdesk system with all the tools you need to provide exceptional customer service and make customers smile. Trakdesk was born out of necessity. We felt the market for customer support software was stagnant and were disillusioned by what was out there. The software was slow and out of date, and had very few user features and a confusing UI. This limited nature meant that customer service agents had to use multiple applications to complete the same job. This can be frustrating for both the agent and the customer. The customer ends up feeling dissatisfied with the company they dealt with. It is crucial to manage tickets in any ticketing system.