TomTicket Description
TomTicket is an online platform that allows you to manage your support (help desk) as well as online service with customers. TomTicket is an online Help Desk and Online Service system that will improve your customer service flow. It allows customers and staff to make support calls, attach files for answers, chat online, and build their own knowledge base.
TomTicket Alternatives
LiveHelpNow
LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand!
• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
• HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption
• Quick and easy installation. No setup fees or contracts.
• Free 30-day trial
• Free training and 24/7 support
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UserHorn
The Website Ticketing System can provide tremendous results. It also allows for the best organization of information about company products and services. It is important to organize the knowledge base so that it is easily accessible for all employees and customers. Customer Support Ticket System platform UserHorn will allow you to create a valuable business asset - the knowledge base - by using topics from the community. It allows clients to self-service and makes it easy for visitors to find answers to their questions quickly and easily. The database's structure is clear and Smart search automatically searches for answers and similar requests when creating new requests. We strive to provide the best online support and hope it will help you grow your business. Don't overload the page. Answers will appear as quickly as a chat. You can change the address of the support portal to yours.
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OneDesk
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
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ReadyDesk
ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.
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Pricing
Pricing Starts At:
$2.68 per user, per month
Free Version:
Yes
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
TomTicket
Year Founded:
2013
Headquarters:
Brazil
Website:
www.tomticket.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online
TomTicket Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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