Alternatives to Universal Knowledge

Interfacing's Digital Twin Organization software offers transparency and governance to improve quality, efficiency, and ensure regulatory compliance. A single platform allows you to map, analyze, and automate your processes, manage regulatory compliance, and assess risks. Interfacing's digital twin solution (Enterprise Process Center-EPC) is an enterprise management platform that allows companies to digitally transform their processes. It helps them streamline operations, improve productivity, and make things more efficient. Interfacing's digital platform - Rapid Application Development Tools (RAD) Tools, with its Low Code Development methodology, will optimize your technical resources and maximize transparency to allow for continuous improvement. Discover how our Low-Code Rapid Application Development module gives you all the tools needed to create and deploy custom, scalable, secure, mobile-ready applications in days vs. months!

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Gartner's Magic Quadrant includes Centralpoint as a Digital Experience Platform. It is used by more than 350 clients around the world, and it goes beyond Enterprise Content Management. It securely authenticates (AD/SAML/OpenID, oAuth), all users for self-service interaction. Centralpoint automatically aggregates information from different sources and applies rich metadata against your rules to produce true Knowledge Management. This allows you to search for and relate disparate data sets from anywhere. Centralpoint's Module Gallery is the most robust and can be installed either on-premise or in the cloud. Check out our solutions for Automating Metadata and Automating Retention Policy Management. We also offer solutions to simplify the mashup of disparate data to benefit from AI (Artificial Intelligence). Centralpoint is often used to provide easy migration tools and an intelligent alternative to Sharepoint. It can be used to secure portal solutions for public sites, intranets, members, or extranets.

Klyck helps you close more deals and build stronger relationships. Klyck makes sure that sales teams have the right sales content and marketing content at the right times, which allows for better customer conversations. Klyck's data insights allow sales and marketing leaders understand customer engagement and create superior sales strategies. We combine content intelligence, training integration and customer segmentation to make any sales rep, whether seasoned or new, a qualified sales professional. Learn how Klyck's sales automation software helps B2B clients to improve their sales process, close more sales deals, and maximize sales content utilization. It is difficult to lead a customer through a complex B2B sale cycle. Our platform improves customer conversations by improving sales alignment, significantly reducing time required to find sales content, and providing powerful data analytics on customer interactions.

Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Whale is the simple yet powerful tool that helps you a) capture, share and manage company knowledge with ease, and b) maintain consistency across your teams and build a foundation for growth. Embed SOP suggestions in your team’s workflows with Whale’s powerful browser extension. We know you’re busy so grab one of our +75 templates and roll out new processes and SOPs in minutes. Engage your subject matter experts to keep all your documentation relevant and up-to-date. Send, schedule and track read assignments to make sure every employee is up-to-speed with the latest updates. Easily find exactly what you need with the full-text search and customize it to your needs with the built-in tagging manager. Whale’s editor makes it easy to create easy-to-digest content. Use the screen recorder, Giphy, and Unsplash library, Google, and one drive integration to take it to the next level. Automate what and how knowledge should flow to your teams so you can streamline the onboarding and training process of your new hires.

Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection

The next-generation collaboration suite. All your chats and meetings, docs, emails, and calendars in one place. Lark has been chosen by these organisations as their all-in-one collaboration tool. You can meet up to 300 people. You can share files to your heart's delight. Keep your organisational knowledge. Support for more than 100 languages Your work is shaped by what tools you use, according to Lark. Lark integrates messaging and video conferencing with schedule management, collaboration documents, cloud storage, email, workflow applications, and document management to create a seamless collaboration experience across all devices. Lark Messenger is the hub of your team's communication. It has multiple features to reduce distractions, and focuses on providing full context to team members. Lark's cloud management and creation capabilities allow you to centralize your ideas and productivity. To bring your ideas to life, you can collaborate seamlessly with any member of your organization. Everything is automatically saved to the cloud.

Enterprise content management (ECM), solutions allow an organization to fully exploit the customer information and company knowledge embedded within its content. ECM solutions can capture, store, activate and analyze business content. This allows organizations to extract new value from previously unstructured or unavailable data. Content can be used to engage customers and automate business processes, as well as improve collaboration when it is effectively managed throughout the organization. Digital transformation is powered and funded by content. If you can harness the power of content, it will contain information about customers. This includes their behavior, sentiments, and value to the company. The knowledge of an organization is collectively represented by the content that is stored in repositories, file sharing, and cloud folders.

Ask any question in natural language and receive a concise ChatGPT answer. No more time-consuming keyword searching across multiple sources, or skimming through long articles. ASK's tagless AI technology analyzes communications from customers, revealing their voice in a single sentence that shows you where to focus. We use best-in class security practices to protect your data and ensure it is in line with privacy policies. You'll be up and running within hours. No tagging, no ontologies, no content mapping. Our AI handles everything. We integrate with communication platforms, workspaces, project-management platforms, customer ticketing, knowledge bases, and more. We've got your back, no matter what you use.

Helpjuice is a cutting edge knowledge base software that helps businesses consolidate all information on a single platform. Customers can use this web-based service to solve questions, resolve problems, and self-serve. The key features include intelligent instant searching, advanced analytics and visual analytics, content repository and content library, data management, document tag and management, and many other things.

Knidal, a platform with no code, is designed to help creators and businesses build AI-ready knowledge apps effortlessly. Multimedia-rich content - text, images, videos and more - can be delivered across web, mobile and digital channels. Knidal delivers reliable, consistent knowledge to your users, whether they are on land, at sea or in the air. Our platform offers instant search, drag-and drop content management, offline support and API integrations. This makes it ideal for creating apps without coding knowledge. You can publish content that is tailored to your audience with robust access controls. Knidal allows businesses to integrate their AI systems with accurate knowledge graphs based on APIs. Empower your team with knowledge applications of the next generation. Start building today to redefine the way knowledge is delivered and accessed!

Eloquent is a leading provider of mobile-friendly electronic records management system (EDRMS), solutions. The company provides top-quality support for knowledge management professionals and offers two powerful applications: Information Governance Made Easy. File with precision. Search with precision. Eloquent Records, a web-based electronic records management system (EDRMS), is rich in features and allows for the management of all records, digital and physical, throughout their lifecycle. This browser-agnostic, mobile-friendly EDRMS offers all the powerful features that you need. It also automatically links to your integrated classification scheme or retention schedule, ensuring that governance guidelines are followed. Eloquent Records allows you to implement an electronic records management system that combines the best of time-tested systems for physical records with all the features required for digital records. Shared classification and retention systems ensure governance.

Onyx is a free open-source AI platform that integrates seamlessly into your company's applications, documents, and personnel to enhance productivity. It allows users to search across all team applications and AI assistants powered with your organization's knowledge are accessible directly within your workflow. Open-source APIs allow developers to create custom workflows and AI applications that are tailored to their specific needs. Onyx can connect to over 40 applications including Asana Google Drive Slack Zendesk and Zendesk. This ensures real-time synchronization of documents. The platform can be deployed in a variety of environments, including fully air-gapped configurations within your Virtual Private Cloud or on-premise. This ensures data security by preventing the information from leaving your deployment. The permissions at the document level are automatically inherited by connected sources.

Traditional knowledge management systems suffer from either too little or too much information. According to IDC, 36% time spent by consultants searching for information is wasted. Many organizations are now struggling to find new ways to empower support staff to solve problems consistently. How can you ensure consistent service and compliance in all the regions you serve? The answer is to equip your support staff with a next generation knowledge solution. Sutherland SmartLeap™, HelpTree was designed with live customer interaction in view. It makes it easy for support staff to create and maintain current knowledge. It seamlessly integrates into enterprise systems, ensuring a simple user experience for both content creators and consumers. It allows for faster content creation with minimal training. You can connect with multiple data sources and use machine learning-based searches. Simple UX & UI for enterprise integration to facilitate richer conversations

Hyperwave is your partner in secure and efficient information processing within your company. Let data and knowledge flow freely to help you reach your goals. Hyperwave offers many features and potential applications. Learn more. We offer individual advice on how to successfully implement the software in your company. Get direct insight into the software's use. Over the past 20 years, we have shaped information and data management. We are the pioneers of information age. We don't stop there. We are constantly innovating our products and ourselves. Our products are designed to help individuals and companies achieve greater success through the targeted use of information, data, and other tools.

Unlock your team's collective knowledge. Slab is a simple, flexible wiki that breaks down silos. It allows teams to quickly find the crucial information they need, when and where they need it. Slab gives you more control over how your knowledge is organized. For quick reference, pin important content to the top. Sort posts so that teammates know what to read and when. Slab's WYSIWYG editor makes it easy to use. You already know how to use Slab if you have used Google Docs. Slab allows real-time collaboration, which is unlike other wikis. This means that you can never overwrite work, even if two people click on "Save" simultaneously. Slab's fast, accurate search makes it easy for you to find the answers. It searches across integrations and saves you the hassle of opening dozens of tabs to search in a dozen different places. Slab seamlessly integrates to the tools you use for product development. Refer to other tools in a blog post and you'll instantly see more information without leaving Slab.

This is the best place to keep your company and team content. Teamwork Spaces is an intuitive, modern content collaboration space with smart features such as required reading and live widgets. With smart document management software, an intuitive UI, inline comments for collaboration, and required reading to keep everyone involved, you can treat your most important documents as if they were worth reading. It makes it easy to find the right answers. For the way people think naturally, Teamwork Spaces is organized as a book and not as a series of folders. You can ensure that everyone within your company has one place to organize all important documentation.

The hyper Content & Digital Asset Management Server allows organizations to have complete control over all digital assets. It also automates processes and reduces costs. You can access all rich rich content by easily integrating it into the creative workflows of both internal and external teams. You can ensure process control through collaborative approval. Use Social Media Networks to share the content. To promote and assure the success of rich content, create customized Brand Portals.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.

Mayday centralizes, harmonizes and intelligently distributes your knowledge internally, in your contact tools, or externally, in an intelligent FAQ where your users are looking for it. Sharepoint, Wiki, intranet, documents... The proliferation of tools can seriously hamper knowledge management. Mayday Knowledge Base is the only solution that brings all of your business knowledge into one place. Knowledge is easily accessible, even during customer interactions, as it is delivered to the advisor's desktop. AI-enhanced content suggestions and a search engine with intelligent suggestions will increase your response speed.

Your customers will be guided as if you were their friend. Create interactive guides that guide your customers to activation and issue resolution. Stonly makes it easy for you to share, discover, and create knowledge to give your team all the resources and answers they need. Stonly allows you to provide personalized, instant support wherever and whenever it's needed. Stonly offers a complete suite of onboarding tools and adoption tools that combine rich user information with users' real-time actions to help them find their own path to success. Interactive guides are able to adapt to each customer, making them more efficient and enjoyable. Our universal widget gives your customers personal guidance wherever they are. Embed Stonly directly into your customer support, data, knowledge, and other tools.

Answerbase makes it easy to create your own Q&A platform. Answerbase is an online community for Q&A, customer support, and ecommerce. Answerbase allows businesses to allow users to ask questions, get answers, and find relevant content to help them understand certain products or services. The system supports a variety of tools including Q&A widgets, widget builders, content moderation, management tools, categorization, tagging, insights, and analytics.

A community forum fosters customer engagement, improves customer service and promotes peer-to–peer knowledge sharing. A community forum promotes peer-to–peer knowledge sharing, customer engagement, and improves customer experience. Crowd-source support by using a community forum. It is possible to deflect many support tickets by posting in easy-to-reach discussion threads about common questions. The community threads are filled with relevant keywords, questions, and content that is frequently searched by your target audience. A community forum is a powerful way to harness the knowledge of the crowd and acts as a crowd-sourced knowledge hub. A community that aligns your business goals and customer interests can be a powerful platform to attract relevant traffic and engage potential customers. It is easy to find discussion threads, which can deflect a lot of support tickets and provide deep insights into the major pain points and needs of your customers.

Support Hero can help you create an internal system for Knowledge Management, or a simple FAQ for customers. Support Hero empowers your staff with a sophisticated playbook and provides unparalleled support to customers. Support Hero provides an easy-to-use and elegant Knowledge Management Solution. Support Hero comes with a complete knowledge base portal right out of the box. The portal and embeddable widget share the same content so there is no need to update in 2 places. The look and feel of the portal and widget can be customized to work on your own domain. The Support Hero widget can be embedded into your website or web app. It can be customized and shares the same content as the knowledge base portal. Our contextual content feature allows you to find the best articles based upon the page that the user has accessed. The widget is embedded using a simple javascript snippet.

Use a private ChatGPT support platform to maximize the potential of your content. Korra revolutionizes how customers access support. It uses advanced NLP to understand complicated queries and delivers context-aware results that are sourced exclusively from your content. Customers can expect accurate answers that are highlighted or time-stamped in the results. Experience a more intelligent, efficient, and constantly improving AI knowledgebase that keeps up with the ever-changing needs of your organization. Create your automated, confidential AI Knowledge Base in seconds. Korra can handle all file types including video and learns only from the files you share. Create, brand and launch your AI Chat Support experience in seconds. Korra can be accessed from any device and at any time with 3 powerful deployment options. Search results are displayed in a traditional knowledge base style with a dedicated URL for support.

The intelligent knowledge hub transforms the way power users and teams capture collective wisdom, connect it, and evolve it. In the digital world of today, the biggest challenge is to store data from multiple sources in one location and retrieve insights at lightning speed. Harness scattered information effortlessly. Beloga's capture function consolidates all notes, files, documents and links from different sources into a single platform. The logo will organize your information, allowing you to focus on learning. Search across multiple sources at once, revolutionizing the retrieval of information from personal data to web insight. Select one or more sources to customize your search experience. This will ensure that you have the most relevant, accurate and curated information available at your fingertips. Create a digital oasis with a library that is tailored to you. Store all your thoughts, knowledge, and ideas in a central location.

DenserAI, an innovative platform, transforms enterprise content through advanced Retrieval - Augmented Generation (RAG), solutions into interactive knowledge ecologies. DenserChat, and DenserRetriever are its flagship products. They enable context-aware, seamless conversations and efficient retrieval of information. DenserChat improves customer service, data analysis and problem solving by providing intelligent, real-time responses and maintaining the conversational context. DenserRetriever provides intelligent data indexing, semantic search capabilities and ensures quick and accurate access information across vast knowledge bases. DenserAI's AI-powered solutions, which integrate these tools, empower businesses to increase customer satisfaction, reduce costs and generate leads.

Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks. GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience. Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations. Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization. GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT. Elevate your communication efficiency and redefine knowledge management with GoSearch.

Avolin's Knowledge Management solution is ideal for large customer service and support teams that deal with complex queries across multiple channels in different industries, such as financial services, high tech and telecommunications. Despite service and support organizations investing heavily on call routing and case management solutions, productivity pressures have only increased. Knova was designed with a simple design philosophy. Streamlining the work of help desk agents means happier customers and happier staff. Knova Self-Service offers all the functionality and content needed to help users solve their problems on their own, anytime, day or night. It also provides information about known issues to targeted customers in a proactive manner, avoiding the possibility of serious problems or frustrations.

Knowledge automation for customer-facing departments. Teams spend too much time searching for the information they need in order to do their jobs. Seva provides customer-facing teams with frictionless access and the ability to gain the knowledge they need to make better business decisions faster than ever before. Our AI puts your entire team's collective knowledge behind every sales, marketing, or customer support member in real-time. Spending time searching for and recreating information can be time that could have been spent engaging prospects. Seva helps sales teams improve the quality and value of their customer journeys by increasing responsiveness. This allows them to concentrate on building relationships, not mindless search. Marketers are frustrated that 70% of a company's marketing material is lost because no one can find the information. Seva allows marketers to guide sales teams to the right information while gaining data-driven insights.

Malcolm! This is a collection of web-based tools that allow you to interact with your users. Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates. Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content. We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options. If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice. Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.

Your mobile, intelligent intranet. You can share and manage knowledge, content, and applications to support teamwork, find information quickly, and collaborate seamlessly across the organization. SharePoint facilitates teamwork by providing dynamic and productive team sites that can be used by every project team, division, and department. Files, data, news and other resources can be shared. To streamline the work of your team, customize your site. You can collaborate securely and effortlessly with your team members, both within and outside of your organization, on PCs, Macs, or mobile devices. Your intranet can help you build cohesion and inform employees. You can increase organizational efficiency by sharing resources and applications on your home sites and portals. Beautiful communication sites can tell your story. Stay in the loop with personalized, targeted news via the web and the SharePoint mobile app. With powerful search and intelligent ways of finding information, you're only a click away.

KnowledgeIQ by Knosys is a leading cloud-based omnichannel knowledge-management solution that centralises and simplifies the organisation and sharing of information and knowledge. Over 40,000 users trust KnowledgeIQ to find the correct information, precisely when they need it. This improves productivity and delivers the best brand and customer experience.

iGMapware provides a single authoritative source for all your information assets, including electronic documents, emails, and hard copies. It provides: All departments have a single view of the information, which minimizes silos and dark data risk. An integrated view of information held third parties, such your benefits service providers, Instant snapshot of your information compliance. Comprehensive data about your software applications, as well as privacy and other data, is available Trusted compliance through searches and views of laws and regulations that regulate your data and records.

PaceKB provides a powerful knowledge-base solution that allows for 24/7/365 support as well as internal collaboration in your business. We offer two main knowledge base solutions: Protected Knowledge Base for internal teams or customer-protected websites, and Customer-facing Knowledge Base Solutions. Our solutions are easy to manage and affordable. We offer features like advanced white-labeling support to customize your knowledge base, and AI tools that make content management more efficient.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

KnowledgeOwl is simple, intuitive, and clean. It takes the complexity out of building and maintaining knowledge bases for customers and employees. There are no distractions or complicated setups. KnowledgeOwl is a simple knowledge base software that can help improve customer satisfaction and knowledge retention. Our friendly support team is available to assist you if you need us. Customers love these features: - Full branding and theming control, plus private domain at all subscription levels WYSIWYG Editor and the ability to edit source HTML - Embeddable contextual widget to display your knowledge base content on your website or app Flexible Table of Contents organization, navigation Advanced Security and Restricted Access Options - All themes are mobile-responsive right out of the box - ElasticSearch-based searching functionality - Glossary with pop-over definitions and automatic highlighting

According to studies, employees spend an average of 2 hours per day searching for information. Only to be able perform at their job. Now is the time to empower your team to focus on what really matters. Elium is a trusted, flexible resource for sharing and enriching company information. It streamlines the decision-making process, enhances collaboration, and allows for more innovation. What about company-wide procedures, key learnings from projects or market insights? All of them have a place at Elium. Give your team the tools they need to share company knowledge and capitalize on it. Search inside embedded files and stories easily. In seconds, find the most relevant knowledge. It is one thing to capture knowledge, but it is another to ensure that it remains relevant over time. Elium empowers teams with smart tools to use existing knowledge to collaborate around key insights.

FuseBase allows you to communicate and collaborate with both your team and clients. Create your Organization, and invite your team members to it. Create super documents with a wide range of integration options. Add and manage tasks to your team. Comment on them and chat directly in your workspaces. Empower yourself and your team to complete tasks faster, with fewer meetings and iterations. Nimbus Business gives you more chances to increase your brand awareness. AI can improve your workflow. Nimbus AI is a powerful tool that will transform the way you manage time. Create content from scratch or enhance existing content. Get personalized recommendations. You can benefit from an AI assistant who is always available in your work hub.

Phrontex is a web-based application that allows organizations to manage their corporate knowledge, including policies, procedures and other documentation. Phrontex is used by organizations of all sizes and types. - To establish a reliable and integrated corporate governance system. - To show compliance with legal requirements and management systems standards. Directors and executives should feel confident that the organization is meeting its obligations.

eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.

Customers and employees can get better self-service rates. Agent productivity can be increased with contextual knowledge driven by machine learning. Integration with Service Portal The Service Portal allows customers and employees to search, browse and view available knowledge from their desktops or mobile devices. Knowledge is required to gain insights Automated machine learning can automatically identify and visualize knowledge gaps and assign gaps to authors for resolution. This will improve self-service and case resolution. Creation of in-context knowledge Agents and employees can increase knowledge relevance by empowering them to capture knowledge articles in context during their work processes such as incident or case management.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.

Quip accelerates sales in real-time. Reimagine your sales processes using embedded documents, Salesforce data and built-in collaborative features. Quip allows Salesforce customers to easily transform processes such as Account Planning, Mutual Close Plans and Qualification Notes. Standardize, automate and embed real-time collaborative documents within Salesforce records. Quip documents allow you to consolidate your team's communication and work in one place. Use spreadsheets to provide context to data that your team will need to make critical decisions. Streamline your workflow by integrating team chat into each document and spreadsheet. You can also create team chat rooms or use 1:1 messaging.