IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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LessonBridge
The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned.
Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization.
Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching.
Manage - Ensure knowledge quality using an automated review process.
Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know.
Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!
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Lucy
Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day.
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NICE CXone Mpower
NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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