Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Interfacing’s Integrated Management System (IMS ) is an AI-supported platform that brings BPM, QMS, Document Control, and GRC together in one environment. Teams use IMS to design and manage processes, govern documentation, oversee risks, and demonstrate compliance with complete visibility and reliable audit evidence.
Built for sectors that depend on strict oversight, such as aerospace, life sciences, public sector, and financial services, IMS offers real-time monitoring, automated workflows, and AI-driven analytics that strengthen quality and lower operational exposure. The system is ISO 27001 certified and validated for 21 CFR Part 11, ensuring secure and compliant use in regulated operations. IMS also provides low-code automation, process mining, audit tools, training management, CAPA workflows, and dashboards that help organizations improve performance and maintain regulatory control. AI enhances governance, improves precision, and supports continuous compliance.
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FAQ Ally
FAQ Ally is a cutting-edge platform that utilizes artificial intelligence to transform your business documentation, policies, and data into dynamic conversational agents, functioning as virtual assistants and intelligent knowledge bases. This platform enables users to effortlessly upload a variety of file formats, including PDF, Word, text, CSV, JSON, XML, and HTML, and processes them with sophisticated AI techniques such as vector embeddings, pattern recognition, and contextual learning, resulting in a detailed and searchable knowledge management system. With its AI agents, users can easily access information through natural language conversations via an embeddable chat widget or a RESTful Chat API, facilitating integration on websites or within custom applications. Additionally, FAQ Ally boasts AI-driven document search capabilities that utilize vector technology to swiftly pinpoint relevant information, incorporates role-based access controls for enhanced security, and ensures that data handling is both secure and encrypted. Moreover, this innovative solution streamlines workflows and enhances user experience by providing an intuitive interface for both customers and employees.
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Bloomfire
Bloomfire stands out as the frontrunner in knowledge engagement, providing a seamless experience that links teams and individuals to the essential information required for job success. Our cloud-based platform serves as a centralized, searchable hub where users can interact with shared knowledge, fostering the growth of their organization's collective intelligence while enhancing collaboration and efficiency.
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