Compare the Top AI Knowledge Base Software using the curated list below to find the Best AI Knowledge Base Software for your needs.
Need help deciding?
Talk to one of our software experts for free. They will help you select the best software for your business.
-
1
IBM watsonx Assistant
IBM
$140 per month 641 RatingsIBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base. -
2
Guru
Free 3,100 RatingsGuru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more -
3
Pylon
Pylon
$59 per month per seat 50 RatingsPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
4
Revolutionize Your Support Team with Seamless Automation Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied. Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions. Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors. Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.
-
5
Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
-
6
Bringing people together - connect, inform & engage your audiences. Our solutions include intranet, community and knowledge management platforms, wiki's as well as smart FAQ software. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We love Drupal and other interfaces and automated processes. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions. zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic business know-how as well as project management and develop tailor-made software solutions. We are specialists in digitizing the customer journey, custom software development and Drupal CMS. We have successfully digitalized over 160 companies. Become one of them with us.
-
7
Method Grid
Method Apps Limited
£16 per person per month 9 RatingsMethod Grid is the AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Collaborate and build knowledge-rich playbooks that define how you deliver individual projects and services. Leverage your expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client. Method Grid makes it easy to highlight your organisation’s capability and expertise in a way that resonates with your specific needs and challenges. -
8
No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.
-
9
Drift
Drift
33 RatingsYour customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy. -
10
Box
Box
$5 per month 72 RatingsSecure collaboration with anyone, anyplace, on any device. It is our top priority to protect your cloud files. We have developed advanced security controls, intelligent threats detection, and complete information governance. We also know that your needs are not limited to these security controls. Strict data privacy? Check. Check. Check. Check. You should check. Collaboration is key to your business. This includes customers, partners, vendors, and teammates. Everyone can work together on your most important content easily if they are in the same place. You should not be sharing files but frustration. You should be able to rest assured that your data is safe. It is a waste of time to work on cumbersome, manual processes every day. We let anyone automate repeatable workflows that are important to your business, such as HR onboarding and contract management. Your workflows will move faster. You have more time for what is most important. -
11
A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
-
12
PixelMixer
PixelMixer
$10 per monthPixelMixer automatically summarizes your meeting recordings, detects action items, shares team highlights and more. Takeaways are automatically detected so teams can focus on what's most important - getting things done. PixelMixer captures and tags important details shared during meetings. Now those details can be accessed later, even by both those who were unable to attend. • Meeting Summarization and Action Items - Ensure clarity and accountability • Chapter and Topic Detection - Quick access to information • Slack and IM Notifications - Realtime collaboration • Trending Topics - Stay informed • Knowledge Graph - Personalized relevance PixelMixer is a hosted cloud service that works on any browser or mobile device. The service integrates beautifully with Zoom, Webex, RingCentral, Google Meet, Teams, and Slack. -
13
Docsie
Docsie
$39 per month (annual)Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection -
14
WowTo
SubPage Software
$0/month/ user From video creation to hosting - WowTo is a video knowledge base software built for launching a video help center within minutes. -
15
Seismic Knowledge
Seismic
$59 per monthSeismic Knowledge provides teams with a solution that enables them to access answers, documentation and assets faster, right in the flow of their work and using tools they already use. By using Knowledge, users are able to connect multiple systems into a single searchable source of fact so that reps can be confident they have the correct information. Seismic Knowledge allows teams to: Knowledge integrates with Seismic, allowing reps to access FAQs via Seismic search. It also integrates Lessonly, so users can surface Seismic content as well as Lessonly training directly by chatting with the Seismic Slack Bot. Users can ask the Seismic Slack Bot questions privately or get AI-recommended responses when asking questions on specific channels. The Chrome extension also provides ongoing, instant access to answers, documents, and lessons - regardless of the application that they are using, such as a CRM, email, or email. -
16
ThinkOwl
ThinkOwl
$0Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence. -
17
KnowledgeBase
LiveChat Software
$39 per monthSmart Knowledge Base for your agents and customers. Your LiveChat agents can also help website visitors. The Internal Widget allows you to easily access the knowledge of your team right from your LiveChat app. The public Help Center offers 24/7 support for customers via the website. A mobile-friendly, customized Help Center allows you to scale your support. Customers can search for answers on their own. Our AI will suggest articles that can be added to the chat to answer customers' questions. Just click and you're done. In minutes, you can create a public Help Center and allow customers to find answers to common questions on any device. LiveChat can connect with agents to provide them with help resources while they chat with customers. We can suggest relevant articles based upon the customer's question to speed up communication. Use customer feedback to fill in the gaps in your content. Google Analytics included. -
18
Fini
Fini
$0.99 per 10 requestsIn just 2 minutes, turn your knowledge base into AI chat. You will need to provide links to your knowledgebase. That's it! You are now ready! Fini allows you to have an AI agent available 24/7, ready to answer customers' questions. All without the need for code, Intercom, Search and Slack can be integrated with Discord, Search, Slack, Slack, and Slack. Interactive chat that you can manage 24/7, using your knowledge base. This will help you engage and retain more users. You can easily add a link from your knowledge base to get an interactive Q&A chat. Your customers will get instant answers 24/7 for all their questions. This creates a magical experience that makes them happy. Fini AI allows you to customize every aspect of your personal agent, from tone to character to the questions you want it answer. Customers are automatically routed to a human when they don't know the answer or for pre-configured topics. -
19
HelpLook
HelpLook
$7/user/ month AI can help you with AI-based document-based customer service, AI search and AI analytics. AI will better understand your business. Save labor costs by building a professional help centre (supports multi-terminal adaption). Support custom domain names and SEO configuration. Provide personalized configuration with a real-time preview. Enhance brand building. Directory interaction is elegant and simple, content status can be seen at a glance and document management is simplified. WYSIWYG Rich Text Editor, supports inserting, editing and saving edited content. -
20
Wizi
Wizi
$49 per monthInstant access to company data to empower your team. IT FAQs to help onboarding and train new employees. Chatbots that are aimed at employees for PTO, sick leave, WFH and other issues. Chatbots that are aimed at employees for questions about payroll, 401k and other topics. A chatbot to manage long-term projects that involve multiple teams. All company employees can now use a chatbot Knowledge is available instantly. Anyone who wants to be inspired. Perfect for distributed teams of 100+ employees. Notion is integrated with Wizi AI, so you can import Notion Pages directly within Wizi AI. Data sources such as Markdown (.md), text files (.txt), and other formats are also supported. The chatbot is available to your colleagues without a subscription. A chatbot is automatically available to all employees who have a company email address. -
21
1up
1up.ai
$249 per monthOver the past two decades, we've had a chance to work with some amazing sales teams from various industries. No matter how much training is provided or tools purchased, these sales teams still struggle to get accurate information when it's needed. 1up can answer questions about products, procedures, and more. You don't have to manually respond to customer questions or struggle with legacy knowledge management software. Ask 1up. Upload your sales training material to 1up to allow even the newest team members to get quick answers. No longer do you have to worry about whether they have the most recent documentation. -
22
CubeBot Pro
Finva Tech Pvt Ltd
€100/month CubeBot Pro allows organizations to create personalized AI chatbots using their own data. CubeBot Pro uses advanced AI models to provide a better user-experience and accurate responses, without any hallucinations. It's more than a chatbot. It's a professional solution that offers comprehensive support for customizations, integrations and integrations. Key Features • Custom chatbots based on the latest technologies and your content. • A quick and accurate response based on the data you provide, without hallucinations. • Upload your documents easily and train the chatbot. • We can upload more than 100 different types of documents. • Support for +90 languages is available. • We use advanced AI models for accurate responses. • Use the chatbot on your website or application. • We provide API access. • Dashboard with many features for managing the chatbot. • Microsoft Azure Cloud: All data is secure. -
23
DocsHound
DocsHound
$80 per monthA modular, intuitive and responsive editor with a large set of AI features for creating and maintaining knowledge base content. No-code publishing workflow that allows you to publish FAQs, FAQs, and step-by-step guides in seconds. Straight out of the box with subtle, well-considered styling options to create a striped impression. -
24
Bloomfire
Bloomfire
$25/user/ month Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location. -
25
Quandora
Quandora
$3.00/month/ user Our AI-powered software allows companies to capture, centralize and structure, nurture, share, search, share, export and share their knowledge. This includes sales content, technical know-how, and general business knowledge. Quandora Question & Answer allows companies to share their knowledge in a safe, simple and enjoyable way. Quandora can either be used in a department or within a company. Technical people face unique learning challenges. They have to deal with changing technologies and dispersed teams. All this while working in a fast-paced environment. Our platform allows teams to ask questions, share their knowledge, and learn from each other. You can share knowledge about the issues that matter to your sales, customers, culture, management, and other areas that transcend hierarchy, location, or departmental boundaries. Learn from your colleagues, the experts. -
26
iEngage.ai
Aikon Labs
$1.99/month/ user Discover, Organize and Provide Enterprise Knowledge on Demand. Our APIs allow you to connect to existing systems to create a custom solution to collect, curate, and re-use knowledge from conversations. You can either use our SDKs and APIs or hire a developer to help build a solution. Talk to us about your idea. iEngage.ai powers FreshENGAGE, a marketplace app for Freshdesk. You can see how knowledge from resolved tickets is shared between support agents when similar issues recur. This saves the agent's valuable time and ensures that customers have a great experience. ARIV.AI - We have used the iEngage.ai platform for building a knowledgebot for common collaboration tools such as Slack and MS Teams. Ariv is a tool that helps users find answers, keep track of the flood of messages, and earn karma. For other uses, see what we have built on top iEngage.ai. iEngage.ai integrates seamlessly with your existing technology stack. Talk to us about the use case. -
27
Heyday
Heyday
$10 per monthHeyday, an AI-powered research assistant, resurfaces content that you have forgotten about using enhanced search results, article overlays and a knowledge base that fills it automatically. It takes 20 minutes to search for an article that you haven't read before you give up and it doesn't appear in your search results. Heyday automatically saves pages that you visit and resurfaces them with relevant results. You can also surface content from previous research alongside Google results. No more trying to remember where you last saw something. Heyday can resurface documents, messages and files, emails, newsletters, files, notes, presentations, spreadsheets and tweets. Install our extension to integrate your apps. Heyday will then resurface any content you have forgotten about in a matter of seconds. Heyday encrypts all your data so that you are the only one who can see it. Heyday is a $10/month, paid-only product. Our only incentive is to protect you privacy. Quick and easy setup, 14-day trial without credit card, no credit card needed -
28
IngestAI
IngestAI
$39 per monthYour knowledge base can be transformed into a ChatGPT-like context aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. You can create a bot in minutes using your favorite app. ChatGPT/AI-generated answers to questions about relevant materials. Free plan for up to 3 bots. 1K requests, 10K tokens and a 10Mb dataset. IngestAI allows you to quickly create and deploy ChatGPT-like chatbots that answer questions based on knowledge-based (technical documentation or educational program content, company knowledge, etc.). OpenAI will generate relevant and accurate answers about your product if you upload your knowledge base to IngestAI. Our new users are encouraged to spend just 2 minutes creating their first bot on Telegram. -
29
Clevy
Clevy
$19 per monthClevy automates your internal processes and queries so you can refocus on people. The only platform that can provide all your employee experience needs, Clevy is the one-stop-shop. To improve efficiency within your HR and support departments, centralize and manage all employee requests. To help your employees resolve issues faster, deploy an AI knowledge center. Clevy's no code form builder allows you to collect employee data more efficiently, and seamlessly integrate it with all your company's apps ecosystems to help you execute your business workflows. All employee requests can be managed in one place. Keep track of questions to be answered promptly and save time with AI-powered auto draft answers. An AI-based portal allows you to provide instant assistance. This portal reduces the number of recurring questions that are sent to support teams by 80%. Integrate with all 3rd-party software of the company to allow data flow in the company’s application ecosystem. -
30
Tech Debate
Tech Debate
FreeYour software project wiki chaos can be transformed into an organized success! Streamline decision-making, improve collaboration, and simplify onboarding for new engineers. Tech Debate is the best solution to managing software projects. Tech Debate is a collaborative platform that allows you to collaborate with your team, track project changes and use AI-powered tools quickly to uncover insights. Tech Debate helps your team understand the reasoning behind important decisions. This greatly speeds up the software development process. Our collaborative concept creation flow allows teams to communicate technical ideas and reach consensus before attempting to document decisions and ideas that have been discussed. Once a decision or idea is approved, it is added to the project timeline. This is a concise and easy-to-read record that includes all important decisions, concepts and ideas. -
31
Korra
Korra
$99 per monthUse a private ChatGPT support platform to maximize the potential of your content. Korra revolutionizes how customers access support. It uses advanced NLP to understand complicated queries and delivers context-aware results that are sourced exclusively from your content. Customers can expect accurate answers that are highlighted or time-stamped in the results. Experience a more intelligent, efficient, and constantly improving AI knowledgebase that keeps up with the ever-changing needs of your organization. Create your automated, confidential AI Knowledge Base in seconds. Korra can handle all file types including video and learns only from the files you share. Create, brand and launch your AI Chat Support experience in seconds. Korra can be accessed from any device and at any time with 3 powerful deployment options. Search results are displayed in a traditional knowledge base style with a dedicated URL for support. -
32
KnowledgeNet.ai
KnowledgeNet.ai
$4.99 per monthKnowledgeNet.ai can help you make the most of your customer relationship! Our intelligent knowledge-sharing tool uses AI to uncover relationships you never knew you had, find powerful insights about your customers and prospects and discover warm introductions. KnowledgeNet.ai will help you make the most of every customer interaction. KnowledgeNet.ai integrated into your email reveals context that creates multiple-threaded conversations and wins deals. Your competitive edge is a complete view of relevant news, your company's relationships, meetings and shared files. KnowledgeNet.ai transforms websites into next-level information by cross-referencing domains with internal data. This reveals strong connections, context and relevant interactions. -
33
MindPal
MindPal
Chat and work on all your files (documents audio/video, Youtube, & websites), just like a second mind! Your precious primary brain can be used for more important things. Dump your files and talk to them like a secondary brain. -
34
Chatling
Chatling
$15 per monthChatbots powered by AI can help you to automate your business and boost customer satisfaction. They can also drive sales, provide instant responses, and save time. Enter the resources the chatbot will be trained on. You can enter the URL of a website, upload documents such as PDF, Microsoft Word and TXT, or manually enter text. You can add as many sources of data as you need. The chatbot will use all resources to train itself. The chatbot can be trained to use your business data such as knowledge base and website resources. This will allow it to answer customer queries accurately and instantly. The chatbot can answer customer questions accurately and instantly. This reduces the workload of your customer support team. -
35
Klart AI
Klart AI
€4.99 per monthBoost the efficiency and collaboration of your team with our intelligent AI Assistant, seamlessly integrated with Slack Teams and Gmail. Klart AI is an AI Assistant that helps employees work faster and smarter. Our powerful AI can connect to a wide range of databases including Confluence Notion JIRA and many more, providing a comprehensive tool for increasing productivity and efficiency in your company. Klart AI uses the groundbreaking GPT-4 Technology from OpenAI to ensure the highest level of AI Performance for your business. GPT-4 is at the core of our technology, and we provide exceptional assistance to your staff, transforming how your team works. Klart AI understands the importance of data security and privacy. Our platform was built with GDPR compliance as a priority, ensuring your company's data will be protected and managed to the highest standards. Klart AI offers a free plan that delivers AI assistance tailored to your team's specific needs. -
36
SylloTips
SylloTips
FreeEmpower your team by providing structured channels. Find answers to your questions all in one place. Automatically map and find experts within your company. Earn badges and rewards. SylloTips is an integrated knowledge-sharing tool that uses artificial intelligence to maximize the dissemination of skills and information among employees. It revolutionizes the management of knowledge by integrating tacit knowledge from users with structured data from your company through its intuitive channel structure. SylloTips is a platform that allows companies and institutions share knowledge and expertise with their members. It is an innovative software that allows users to access a central repository of information and to contribute to it. Users can ask questions, search for relevant information, and receive answers based on the platform's collective wisdom. -
37
Cassidy
Cassidy
$149 per monthCassidy integrates securely with your tools and leverages company knowledge to automate tasks such as customer support, lead qualification, processing RFPs, and more. Connect your company's data and knowledge with AI to answer employee questions, receive updates on projects, reply to customers faster and more. Always accurate and on brand. Cassidy's Knowledge Base is a reliable source of verified and cited data from your own company's knowledge. Your employees will have instant access to current information, as your company's knowledge is centralized and synchronized in real-time. By leveraging your unique business context, you can enable your AI to complete the most complex workflows. -
38
AFFiNE AI
AFFiNE
$6.75 per monthCreate ready-to-use PowerPoint presentations by generating prompts one at a time. Transform your ideas into mind maps and images for an easy, impactful way to communicate. In just seconds, you can get insight, the perfect tone, summarize your content, and much more. Create quality content on any topic you want, from sentences to articles. Your outline can be transformed into beautiful and engaging presentations. Summarize content in mind-maps. We are building AFFiNE as a fundamental platform that contains all of the building blocks for docs and task management. It also includes visual collaboration. We hope you can shape your workflow with us to make your life better, and connect with others. Rewrite like a professional, change the tone, and fix spelling, grammar, and punctuation. Auto-sorting and automatic tagging will help you to organize and memorize your knowledge. AFFiNE AI, the universal editor, lets you create, present, work, and play on just about anything. -
39
ONTEC AI
ONTEC AI
ONTEC AI is an augmented intelligence platform that transforms how organizations manage complex and sensitive data. Leveraging cutting-edge artificial intelligence, ONTEC AI bridges the gap between knowledge creation and utilization, empowering teams to effortlessly access, share, and enrich collective wisdom. The platform excels in making your organization's data treasure discoverable and usable, even when information is scattered across diverse file types and storage locations. With advanced Q&A functionality and keyword-independent search, ONTEC AI provides precise, traceable results in seconds, enabling smarter decision-making and boosting productivity. Its customizable features include multilingual translation, content simplification, and real-time document summarization, ensuring information is accessible and actionable for diverse teams and stakeholders. The platform seamlessly integrates with your existing IT systems, offering a tailored solution for your specific needs. Supported by a team of experts providing consulting and training, ONTEC AI ensures a smooth implementation. Built with security and privacy at its core, it adheres to European data privacy standards (GDPR) and ISO-certified practices. -
40
Paillor
Paillor
Paillor is an employee support and automation platform powered by Gen-AI that consolidates knowledge base, SaaS automated, and help desk functionality into a single platform. It integrates all business applications in one place. Employees can easily find information, automate tasks and increase productivity through Slack. Paillor is able to handle a wide range employee requests including software requests and troubleshooting. It also handles password resets, knowledge searches, employee onboarding and offboarding. Paillor uses advanced large language models and sophisticated machine-learning algorithms to efficiently execute actions across the company, ensuring tasks get completed quickly and effectively. Sign up now for a free account - no credit card required, and no trial period. -
41
Question Base
Question Base
$300 per monthQuestion Base is a Slack AI autoresponder that answers repetitive questions for you. Question Base can make mistakes because it uses LLMs for generating draft answers. Double-check your answer before you verify it. Question Base creates a database with answers to the most common questions. Question Base uses AI technology to generate questions and responses based on chat histories. Check the answers for accuracy. You always have control over the content. Question Base monitors all your messages and channels to find new questions and answers. You spend less of your time on Slack answering questions, you spend less of your time documenting, and you are less dependent on your team. Imagine a knowledgebase that learns from your employees and can onboard new remote workers in seconds, resolve async dependency, unblock salespeople or give customer service agents resolutions within minutes. -
42
Basewell
Basewell
$39 per monthIntelligent learning tools allow you to centralize knowledge, create and share content and deliver instant answers. Basewell is an online learning platform that was designed for the way people learn and work in today's world. Learning tools are designed to complement in-person learning experiences, not to replace them. Force teams to rely on gut feelings and guesswork when they are away from their desks or each other. Basewell solves this problem by centralizing information, generating dynamic content and answering questions within seconds, instead of days. Content creation using generative AI, file integrations, and more. Knowledge gaps, blindspots, and issues (before your team is affected) Handcrafted to be fast, intuitive, and powerful. Tags help you to route the right content at the right time. Ideal for structured training, such as during onboarding. All your manuals and spreadsheets. All you need is a global internet connection. -
43
Buildin.AI
Buildin.AI
$8 per monthBuildin.AI, a next-generation platform for knowledge management and collaboration, uses cloud-based note-taking as its carrier. It provides individuals and teams with online collaborative document, multidimensional tables and flowcharts. The product is compatible with all mobile and PC platforms. Buildin.AI allows you to write, plan, read and organize information all in one place. Now available free of charge for personal use, or to try out with your team. Supports web, Mac & Windows, as well as mobile. Build any page to convey any idea. You can drag and drop images, tables, tasks, databases, folders and mind maps in Buildin.AI. Buildin.AI offers powerful and flexible document editing tools, as well as the ability to publish beautiful pages created with Buildin.AI on the web. -
44
Lucy
Lucy
Lucy is an AI-powered knowledge management system that allows more efficiency and productivity from your employees. She makes it easy to find what you need to know when you need to know it. She listens for changes in your data, reads those changes, and learns all about your organization's accumulated knowledge. She does this without moving it from the places it resides.. She understands documents, PowerPoints, PDFs, graphs used to interpret data, videos, and audios. She connects to third-party data sources to include their insights. Lucy's integration with Slack and Microsoft Teams makes it easy for your team to ask questions that she answers from her learned knowledge. She will help you find the best answer, and she identifies other possible answers if you need a different level of insight. She helps with onboarding, enablement, market insights and research, sales productivity, operational best practices, customer services support, and subject matter expert knowledge protection if individuals change roles or leave your organization. Lucy reads and absorbs every piece of information you want her to when she joins your team. Lucy never leaves, never forgets, and is gets smarter every day. -
45
Inbenta
Inbenta
Customer Interaction Management platform using symbolic Ai. Maximize self-service rates. Increase customer satisfaction and brand loyalty Understands the meaning of every word. Inbenta can understand all the different ways users ask for the same thing. Rapid time-to market (days, not months) + high performance AI out-of the-box Patented NLP technology that uses Meaning-Text Theory + is highly conversational. Uses your existing knowledge, products, and content. Native support available in over 30 languages. Web, mobile, social, SMS, etc. Open APIs and SDKs that can easily be extended to suit your needs. Inbenta is trusted by many companies. Use our AI platform to manage common business use cases and other unique situations. Uses your existing knowledge, products, and content. Integrate, import, or manually add to Inbenta. You can create decision trees with our visual drag-and drop editor. -
46
eGain Knowledge+AI
eGain
eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time. -
47
AnswerDash
CloudEngage
You can improve your customer experience and reduce support costs by between 30% and 50%. Customers don't have to leave the page in order to receive smart, instant answers. AnswerDash AI predicts the needs of users and presents Q&A that's contextual to the page or personalized to them. Your customers can now get instant answers without having to submit a ticket or start a live chat. Based on user profile and webpage content, predict user queries. -
48
AnswerWise
Oxynus Technologies
$99 per monthAnswerWise, an AI layer that provides customer support, is extremely simple and helps deflect common support questions while providing seamless support for customers. AnswerWise allows customers to submit their questions via the widget on your product dashboard. AnswerWise uses machine-learning to understand the customer's question and find the most relevant answers from your knowledge base. Customers can browse the suggested articles and, if they find the answer, they can either indicate the same or submit a new question. Customers can still contact the support team via email or chat if they have any questions. AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets. Transform your customer service to make it more AI-first. This will allow you to prioritize deflection and provide seamless customer service. -
49
Starmind
Starmind
Starmind is a platform that connects employees to the best knowledge in your organization. It's powered by AI and made available in real-time. Starmind is more than other solutions that help communicate and document knowledge. Starmind uses AI to create a real-time network that shares knowledge and expertise. This ensures that your teams have the most up-to-date, accurate information. Your teams can focus on the important work by having one platform that provides instant answers, expert knowledge, and up-to-date information. You can make sense of the data that you already have. Starmind's AI uses the millions of data points that your teams generate every day to analyze them and create a network of knowledge in real time. Quick responses and quality answers are guaranteed when questions go to the right people. -
50
Twig
Twig
Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses. -
51
Sense
Sense
$4 per monthIt is crucial for teams to be able to quickly access customer-related data from one place. Sense allows you to connect all your customer support platforms. All customer support data across all apps will be automatically categorized, tagged, and interconnected with Sense. A document or help article can be more than one thing. Sense will search across all services in your team and locate related discussions and resources for any type of source that you need to support your customers. Don't worry if you miss important information for customers or projects. Sense will give you your own spot that contains the information you need, mentions and emails to which you should pay attention, upcoming meetings and tasks, and many other things. -
52
Corpora
Corpora
$5 per monthUse AI to find answers to your questions in your documents. We can search relevant documents without a perfect keyword match, summarize key takeaways specific to your questions, and extract key data from the document. Asking questions about your documents in a conversational manner is a great way to get the most out of them. Don't limit yourself to a simple keyword search. We search all documents in your company to provide the answers your teams need to continue running. Create a shareable URL and share it with employees, or embed Corpora Chatbot on your website. Your sharing link can be used by people to ask questions about your PDFs. Data comes from a variety of sources. We've built connectors that connect to your data sources, such as Salesforce Slack, and others. Corpora transforms your data into a single intelligent knowledge base. -
53
Yenta Bot
Yenta Bot
Yenta Bot, a conversational AI Knowledge Base in Slack, is a conversational AI. Ask YentaBot a question and receive answers based on past conversations. Yenta Bot indexes conversations from public channels to which it has been invited. It uses this data to answer questions, and shares links to the conversations which informed the answer. Yenta Bot has been built during Miami Hack Week. We won the 1st Place along with "Best Use of Open AI". QuickNode HQ was represented. We're building in the open! Substack will provide daily updates during hackweek. Yenta, like a human, only indexes and sees public channels you have invited it to. It will not use direct messages or private channels for answering questions. Yenta, just like a human, only indexes and sees public channels you have invited it to. It will not use direct messages or private channels for answering questions. If it does not have a confident response, it will claim that it is missing context. Answers are often surprising accurate. -
54
Ask-AI
Ask-AI
Ask any question in natural language and receive a concise ChatGPT answer. No more time-consuming keyword searching across multiple sources, or skimming through long articles. ASK's tagless AI technology analyzes communications from customers, revealing their voice in a single sentence that shows you where to focus. We use best-in class security practices to protect your data and ensure it is in line with privacy policies. You'll be up and running within hours. No tagging, no ontologies, no content mapping. Our AI handles everything. We integrate with communication platforms, workspaces, project-management platforms, customer ticketing, knowledge bases, and more. We've got your back, no matter what you use. -
55
Superpowered AI
Superpowered AI
Superpowered AI is a knowledge retrieval solution that's been designed specifically for LLM applications. We turn complex infrastructure into a few API calls. Give your LLMs private information, such as internal company documents, that was not in the training data. Store old messages in the Knowledge Base, and retrieve the most pertinent ones every time the user sends another message. Reduce hallucinations when you include relevant information in your prompts. Instruct the LLM only to use the information that it has been given. Superpowered AI's knowledge retrieval system allows you to retrieve the correct information and insert it directly into your LLM prompts. This allows you to provide highly relevant responses to users. Create a knowledge database directly from local files or folders, URLs, and query using REST API in less than 10 lines. Multi-stage knowledge retrieval pipeline that is state-of-the art to provide the most relevant results. -
56
Mayday
Mayday
Mayday centralizes, harmonizes and intelligently distributes your knowledge internally, in your contact tools, or externally, in an intelligent FAQ where your users are looking for it. Sharepoint, Wiki, intranet, documents... The proliferation of tools can seriously hamper knowledge management. Mayday Knowledge Base is the only solution that brings all of your business knowledge into one place. Knowledge is easily accessible, even during customer interactions, as it is delivered to the advisor's desktop. AI-enhanced content suggestions and a search engine with intelligent suggestions will increase your response speed. -
57
TribalBase
TribalBase
$29 per monthAsk questions and get answers based off your conversation history. We convert conversations from your channels into answers for everyone in your company. Our Slack bot can answer questions about any topic that is recorded in your Slack History. Streamlines communication through the capture of essential technical discussions, bugs reports, and code fragments. A knowledge base that is organized can speed up problem-solving and onboarding. It also helps to transfer projects. Centralized repository for crucial insights into deals, client conversations, best practices, etc. Tribalbase facilitates seamless knowledge sharing. This allows your team to close more deals faster and build stronger customer relationships. -
58
Inkeep
Inkeep
$150 per monthTurn your content into a copilot AI you can trust. Answer questions from users, sales, and support based on your own knowledge. Add Inkeep in less than 10 seconds to your website, app or community. Use our APIs for your own UX and copilot. Focus on new questions and save hundreds hours for your support team and engineering team. Our AI assistant offers rich citations and admits when it is wrong. It also stays on topic. Add useful links to your support channels, or create a ticket directly from the chat. Get insights into where users get stuck and what they ask for. We are also very concerned about the end-user experience, zero-effort onboarding and actionable reporting. Our product and team were built to deliver the best-in class experience. Content and product teams use insights to prioritize content and product improvements that address root causes of questions from users. -
59
KnowPro
KnowPro
$599/month Use your consulting IP for more bids, thought-provoking content and knowledge-sharing. KnowPro's AI analyzes unstructured project documents (PDFs and Excel docs), and produces concise "Recollections", which are summaries of timelines, workstreams and key learnings. These insights are stored within a searchable knowledge base that is available to the entire firm. Find relevant examples and proof-points from past projects for bid writing to strengthen proposals. Impress clients by saving time and providing targeted, substantive responses. Create authoritative whitepapers, sector outlooks and other documents that demonstrate your domain expertise. Make project learnings available to all consultants. Integrate KnowPro into your LMS, or early-career learning paths to improve your EVP and future-talent pipeline. Visit our website for a clickable demo! -
60
Zive
Zive
€150 per monthZive is an enterprise knowledge and AI platform that connects, organizes and maintains the collective knowledge of your company, making it efficient and enjoyable for all. Empower your employees to search for and find anything using a unified intelligent searching. Zive organizes your company's data automatically. API allows you to explore your company's knowledge graph, including the connections. Zive helps your business to realize the full potential of AI. Your employees will save time, become up to 40% more engaged and productive at work. Zive is a novel AI-powered knowledge management solution that allows your employees to move from asking questions to actually doing them. Zive is an AI-powered software solution that can be implemented in your company within a few days. No complex implementation, no professional services, no training. Our customer success team will assist you from platform setup through internal rollout. -
61
Verint Knowledge Management
Verint
Verint Knowledge Management uses patent-pending artificial intelligence (AI), to create a more natural, automated, and effective way to connect people with answers. It is time to implement a knowledge management system. - Can understand the nuances of how people ask questions. It is important to understand what people mean and not what they type. - Predicts what people are going to ask and anticipates their needs. - Continued use improves. Acquires and clusters knowledge. Facilitates access to content. -
62
Jinbox
Jinbox
Jinbox helps financial institutions and solution providers optimize and automate sales, procurement, and innovation processes. Jinbox Knowledge Management Platform allows you to extract knowledge from sales data, present it at the right time, and reuse the generated knowledge base in order to accelerate your next sales cycle. Jinbox Knowledge Management is a one-stop solution that enables sales staff to streamline their processes and build a company's knowledge base. It taps into the enterprise data lake and transforms data into knowledge using AI algorithms. To efficiently answer client queries, mobilize your internal resources and data. Automate the creation of a structured knowledge base. Empower is a tablet app and a digital platform that uses an innovative approach to generate urban layout scenarios based on residents. -
63
Flaps
Flaps
Overcome the information chaos in your company. Know what your company knows. Integrate all data sources to create a central hub of knowledge that will help customers and your team find what they need faster. Your company's productivity can be improved by reducing the time that employees spend searching for the information they need. NLP can speed up your research and development. Your knowledge can be re-used and your team will stop repeating the same task. Your team keeps re-doing and revising reports and tasks. You keep doing the same job over and over again, without re-doing the work that was done before. Although you have tried countless solutions to improve knowledge sharing and management, none of them have worked. Knowledge workers spend on average 24% of their work time searching for information. They don't always find what they need. -
64
Microsoft Viva
Microsoft
Microsoft Viva provides an employee experience platform that combines knowledge, communication, learning, resources and insights. Viva helps you foster a culture that empowers people and teams to do their best from anywhere. Microsoft Viva Topics allows people to put their knowledge to use by using AI to uncover expertise in the apps that they use every day. Viva Topics organizes content automatically across apps and teams, and has built-in security features and compliance. Microsoft Viva Connections is coming to desktop in April. It gives everyone a personalized place to find relevant news, conversations and the tools they need. Create an inclusive corporate culture that gives everyone a voice. Microsoft Viva Learning will be available for public preview in April. It empowers individuals to improve themselves through employee training, which is natural and non-disruptive. Encourage a culture that encourages growth and helps people reach their full potential. -
65
Verizon Knowledge Assist
Verizon
Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information. -
66
Collokia
Collokia
Is your company maximizing the benefits of your collective intelligence? Many organizations have huge amounts of Collective Intelligence that is not being properly utilized. Your content should reach employees in context. People prefer to search the internet over searching in the intranet. Collokia Context doesn't require users to change their search habits. They can continue to search outside but will be presented with relevant internal content. Collokia agents can be integrated with your knowledge workers' tools and act as a co-pilot, connecting them to information, resources, or people when they need it. Our products can be seamlessly integrated into your knowledge management system, authentication. Any other enterprise solution that is currently in use within your company. Collaboration is essential to increase creativity and productivity. The problem is how do we know who to collaborate with? Who is interested in the same topics? -
67
Seva
Seva
Knowledge automation for customer-facing departments. Teams spend too much time searching for the information they need in order to do their jobs. Seva provides customer-facing teams with frictionless access and the ability to gain the knowledge they need to make better business decisions faster than ever before. Our AI puts your entire team's collective knowledge behind every sales, marketing, or customer support member in real-time. Spending time searching for and recreating information can be time that could have been spent engaging prospects. Seva helps sales teams improve the quality and value of their customer journeys by increasing responsiveness. This allows them to concentrate on building relationships, not mindless search. Marketers are frustrated that 70% of a company's marketing material is lost because no one can find the information. Seva allows marketers to guide sales teams to the right information while gaining data-driven insights. -
68
Mantium
Mantium
Mantium's AI platform encourages knowledge sharing and alignment within organisations, helping teams work towards common goals. Knowledge management systems (KMS), which are used to manage large teams, are key to collaboration and learning about meetings, processes, and other events. We enable enterprises to quickly find the right knowledge in their KMS using AI to provide the best answers. If Mantium does not have the answer to your question you can update the information and the AI will improve in future instances. Mantium allows you to search systems holistically with Natural Language Processing (NLP), so your team can quickly find the information they need. You can ask a question via Slackbot and not need to switch to another app to get the answers. -
69
Seek
Seek AI
Business end-users have the ability to ask the same questions they ask the data team in Slack, Teams and email. There is no need to "finesse" about how they write their questions, nor do they have to learn a new platform. All questions are saved in a knowledge base. End-users of business do not need to ask the same questions again. The more Seek is used, then the more intelligent it becomes in working with your data. It includes a code editor, knowledgebase, data warehouse integrations and many other features. Our obsession is data security. We are SOC2 Type I certified and offer flexible permissions for users and groups. -
70
DataQA
DataQA
Slack allows you to access all the knowledge of your company. DataQA is a Slack-native knowledge manager app that allows teams to tag, save and bookmark information within Slack. Access to information is more productive, accountable and helps employees onboard successfully. Bookmark important product discussions, screenshots, explainers. Keep track of all links and content about companies and market trends. To help new members, save frequently asked questions. Follow your interests and receive digests so that you don't miss any. You can save frequently-asked questions, screenshots, and important discussions. Enhance the onboarding experience for senior employees and new members. You don't have to leave Slack, or rewrite any content. This app is unlike other apps. DataQA works on your current flow. -
71
Sana
Sana
All your knowledge and learning can be found in one place. Sana is an AI-powered learning platform that empowers groups to share, discover, and harness the knowledge needed to accomplish their missions. Blending live collaboration sessions with personalized, self-paced courses gives everyone a more immersive learning experience. All from one platform. Sana Assistant can generate questions, explanations and images from scratch, which lowers the barriers to sharing knowledge. Interactive quizzes, Q&As, stickynotes and reflection cards, as well as recordings, can help anyone keep the energy up and engage. Integrate Sana into all your team apps to make your entire company's knowledge searchable within 100ms. Github, Google Workspace (Notion, Slack and Salesforce), Github. You name it, Sana can query it. -
72
Gleen AI
Gleen AI
Gleen AI is a generative AI/ML that works with GPT-4 in order to maximize the accuracy of all generative AI answers. Your customers want action, not idle chatter. Gleen action chat bots can be configured in a way that they perform any action for your customer within the context of a generative AI conversation. Gleen AI can easily gather information from diverse sources, such as your help desk answers and community discussion boards. Gleen AI can be updated with just one click. Gleen AI crawls multiple sources of knowledge for your company in as little time as 2 hours. Gleen AI can be integrated with your help desk or deployed on your support channels. Gleen AI can be used to monitor consumer feedback, documentation inconsistencies, and update knowledge as the company grows. Use Gleen AI for greeting visitors, answering questions, and setting up appointments and demos. -
73
Arcos
Arcanum AI
Arcos's onboarding is like that of a human, but it takes a fraction the time. Arcos will read your knowledge base and then connect to your existing systems and software seamlessly. Arcos integrates Outlook and answers customer questions and FAQs based on what he has learned from your documentation and knowledge base. This allows your team to tackle more complex issues. Arcos integrates with the software and systems that you use today, allowing you to automate tasks and sync data across apps and platforms. -
74
Yurts
Yurts
Find information in disparate data sources, including organizational silos. Documents such as employee handbooks, insurance policies, and user manuals. Platform that can be adapted to future applications. Prepare long- and short-form content, such as emails, research reports and proposals. Standardized content such as FAQ responses, status updates, and product descriptions. Use the AI-based guided writing and auto-citation features to create documents that include suggested quotes, facts, and claims based on what you input. After you finish writing, the fact checking feature will review your content to identify invalidated claims. You can then edit as needed. Upload data from your public or private data into knowledge collection and use knowledge extractors for structuring it into claims, quotes, and facts. -
75
Beloga
Beloga
The intelligent knowledge hub transforms the way power users and teams capture collective wisdom, connect it, and evolve it. In the digital world of today, the biggest challenge is to store data from multiple sources in one location and retrieve insights at lightning speed. Harness scattered information effortlessly. Beloga's capture function consolidates all notes, files, documents and links from different sources into a single platform. The logo will organize your information, allowing you to focus on learning. Search across multiple sources at once, revolutionizing the retrieval of information from personal data to web insight. Select one or more sources to customize your search experience. This will ensure that you have the most relevant, accurate and curated information available at your fingertips. Create a digital oasis with a library that is tailored to you. Store all your thoughts, knowledge, and ideas in a central location. -
76
Motific.ai
Outshift by Cisco
Accelerate the adoption of GenAI. Configure GenAI Assistants powered by data from your organization in just a few simple clicks. GenAI assistants can be deployed with guardrails to ensure security, compliance, trust and cost management. Discover how your teams use AI assistants to gain data-driven insights. Discover opportunities to maximize value. Large Language Models (LLMs) are the best way to power your GenAI apps. Connect with top GenAI models providers like Google, Amazon Mistral and Azure. Use safe GenAI to answer questions from customers, analysts, and the press on your marcom website. GenAI assistants can be quickly created and deployed on web portals to provide rapid, precise and policy-controlled answers to questions using information from your public content. Use safe GenAI to provide quick, correct answers to your employees' legal policy questions. -
77
Unleash
Unleash
Unleash is a one-stop shop that simplifies knowledge management, and makes information more accessible. Our engine analyzes word relationships to find relevant results even when your query is imperfect. Ask a question to receive AI-generated answers from your knowledge base. You can easily find and access all the information you need with top search capabilities. Integrate Unleash’s AI-powered Bot into Slack Teams, Zendesk and more to empower your team with instant automated responses sourced directly from the knowledge base of your company. You can fine-tune the bot's knowledge to provide accurate and relevant answers to questions asked on your platforms. Find out who is working with whom, on what and who are the experts in related fields. Manage company knowledge using wikis, collections and go links, and access them from anywhere. -
78
Blockbrain
Blockbrain
Blockbrain's AI platform transforms the knowledge of your team into a competitive advantage. We automate processes, improve internal collaboration, and boost efficiency and profitability. All of this is done with the highest data security and ethical AI experts. Our AI enterprise platform, which does not require any coding, boosts productivity through a streamlined access, creation and sharing of knowledge. Every interaction will increase the intellectual capital of your organization. Use the best LLM models to grow your business. Start in minutes. No coding required. Connect all the knowledge of your company, including files, web content and expert insights, in one place. Save time by searching through data scattered across the web. Find information in any language with sources that are transparent. Use company data to create structured documents such as reports, emails, and pitches in seconds. Save hours of repetitive knowledge-based work. -
79
RightAnswers
Upland Software
Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage. -
80
Serif
Serif
It is a never ending task to create and maintain comprehensive documents, FAQs and guides.
AI Knowledge Base Software Overview
AI knowledge base software is rapidly becoming one of the most popular tools in business today. AI knowledge bases provide a central repository for information, enabling teams to quickly find the answers they need. By leveraging artificial intelligence (AI) technology, knowledge base software allows teams to quickly access and synthesize data from multiple sources. This enables employees and customers alike to find the answers they need without having to search multiple sources or ask multiple questions.
AI knowledge bases are usually organized into different categories and subcategories that make it easier for users to find information related to their particular needs. Each entry typically includes several attributes such as title, description, tags, and source information that help users easily identify relevant content. Additionally, most AI knowledge bases feature natural language processing (NLP) capabilities which allow them to understand and interpret user queries in order to provide more accurate results.
One of the main advantages of using an AI knowledge base is that it can be continually updated with new data without requiring any manual input or coding changes. This allows businesses to easily incorporate new insights or data while keeping their current knowledge base up-to-date and relevant. Additionally, AI technology makes it easier for businesses to segment their customer base according to their specific needs by providing personalized responses based on individual attributes such as language preference or context-sensitive content recommendations.
In addition to providing an efficient means of finding information when required, AI knowledge base software often incorporates analytics features that enable teams to measure overall performance over time and identify areas where progress can be made. This helps organizations gain a better understanding of how people interact with their products/services as well as what areas require additional resources for improvement. Finally, AI-powered search engines can proactively suggest relevant articles based on user activity so customers can find the answers they need even faster than before.
Reasons To Use AI Knowledge Base Software
- Increased Efficiency: With AI-powered knowledge base software, you can automate your customer service workflow and increase the speed of response time, providing faster support for customers.
- Cost Savings: AI-enabled solutions can provide significant cost savings to companies looking to reduce operational costs associated with customer service management.
- Improved Accuracy: By having access to a comprehensive knowledge base about an organization’s products and services, agents are able to quickly identify where issues may be coming from and resolve them more accurately in less time than traditional methods of providing customer service.
- Improved Customer Experience: Automated message responses, personalized support based on user searches and an improved understanding of customer needs all contribute towards creating a better experience for customers who interact with your company.
- Scalability and Flexibility: Knowing that AI-driven systems can scale easily as businesses grow allows companies to easily manage large amounts of information without compromising performance or accuracy levels. Additionally, the flexibility offered by such solutions enables companies to deploy them in whatever environment best fits their needs, allowing them to benefit from customized actions tailored specifically for their business model.
The Importance of AI Knowledge Base Software
AI knowledge base software is becoming increasingly important as businesses strive to keep up with technology and the rapidly changing business landscape. AI knowledge base software can help provide companies with an efficient way to store, maintain, and access vast amounts of information quickly and easily.
The use of AI knowledge base software allows companies to save time by automating manual processes such as data entry, making it easier for employees to focus on core tasks instead of spending hours entering data into a spreadsheet or document. Furthermore, AI knowledge bases are designed to organize large volumes of structured and unstructured data into a comprehensive system. This helps reduce complexity while allowing users to quickly find the information they need without having to search through multiple sources or manually retrieve irrelevant information from documents. By applying algorithms that structure data according to user input and rules, AI allows you to quickly draw insights from otherwise cumbersome datasets.
In addition, advanced AI technologies have led to improvements related to natural language processing (NLP), allowing for sophisticated text analysis capabilities like automated summarization, sentiment analysis, entity extraction etc., which can be used in combination with traditional database queries for more accurate searches within a company’s knowledge base. This makes it much easier for users across different teams within an organization or even external stakeholders with limited technical sophistication level, such as customers, to effectively locate relevant content when needed.
Moreover, relying on an AI-powered platform also eliminates potential errors associated with manual systems due its ability to recognize patterns using machine learning techniques rather than traditional programming approaches. This leads not only faster problem resolution but also enhanced accuracy when retrieving relevant elements from databases or text-based resources. As such, utilizing machine learning in conjunction with NLP technologies ensure that complex inquiries are answered faster and more accurately, thus saving valuable time and resources while ensuring that decision makers get reliable, actionable answers.
All in all, by providing an organized repository that offers access at speed, scalability and accuracy far beyond human capabilities, AI Knowledge Base Software has become essential for any organization looking towards gaining competitive advantages over their peers. It's clear that the advantages provided by AI make it a necessity for businesses of any size.
Features Offered by AI Knowledge Base Software
- Natural Language Processing (NLP): AI knowledge base software utilizes natural language processing, which is a form of artificial intelligence that enables machines to interpret and process language as humans do. This feature gives the software the ability to understand common words and concepts, allowing it to quickly answer user queries with relevant information from its database.
- <Machine Learning: AI knowledge base software leverages machine learning technology to continually improve its performance over time. By observing user behavior and preferences, it can use this data to curate more accurate responses when presented with similar queries.
- Automated Chatbots: Many solutions offer built-in chatbot capability that enables customers to access support or product information without needing a human representative. It helps reduce wait times while providing personalized, automated assistance for frequently asked questions or topics of interest based on customer input.
- Intelligent Searching Tools: AI knowledge base solutions usually provide powerful search tools that utilize advanced algorithms for indexing content so users are able find what they’re looking for quickly and easily without combing through countless webpages separately.
- Rewarding Experience: AI knowledge bases make it easier for customers to find answers faster than ever before thanks to intuitive menus, easy-to-navigate interfaces, and an overall pleasant experience browsing the web page dedicated solely towards providing helpful information up front without tight navigation restrictions or unnecessary detours along the way.
Who Can Benefit From AI Knowledge Base Software?
- IT Professionals: AI knowledge base software provides IT professionals with an easy way to organize and store information, as well as automate their processes on a large scale.
- Business Executives: AI knowledge base software allows business executives to quickly access data and make decisions based on accurate insights.
- Product Managers: AI knowledge bases enable product managers to stay up-to-date with customer feedback and use automated analytics to keep track of current trends in the industry.
- Customer Service Representatives: With AI knowledge bases, customer service reps can quickly find answers to customer inquiries without having to sift through multiple databases or applications.
- Data Analysts and Scientists: AI knowledge bases allow data analysts and scientists the ability to extract valuable insights from large volumes of data faster by utilizing machine learning algorithms.
- Developers: Developers can create custom integrations that extend the capabilities of an AI knowledge base system, allowing them more control over how information is presented for analysis purposes.
- End Users: AI knowledge bases offer end users a convenient way to search for answers and browse frequently asked questions without needing to contact customer service.
How Much Does AI Knowledge Base Software Cost?
The cost of AI knowledge base software can vary widely, depending on the company or product you choose. Generally speaking, basic packages start around $50/month for a basic subscription and increase up to thousands of dollars/month for an enterprise grade solution. In addition, some companies offer pricing tiers based on usage or features - meaning that customers may pay more (or less) depending on their needs. It's also important to consider any additional costs associated with setting up and maintaining the AI knowledge base, such as hosting fees and support services. Depending on your budget constraints and the size of your organization, there might be opportunities to negotiate special rates or custom packages that fit within your budget while still providing the key capabilities you're looking for in a knowledge-base platform. Ultimately, it really comes down to evaluating all the options available to you and selecting one that meets the needs of your business.
Risks Associated With AI Knowledge Base Software
- Unreliable Results: AI knowledge bases can produce inaccurate results due to irregularities in the datasets used, premature generalization, or unknown biases in the underlying algorithms that generate the results.
- Privacy and Security Risks: AI knowledge base software can be used to collect and store sensitive data. If these systems are not properly secured, they could put users’ personal information at risk of being stolen by cybercriminals.
- Costly Repairs: If an AI knowledge base fails or delivers incorrect results, it may require costly repairs or replacements of the entire system.
- Limited Understandability: Knowledge bases developed with AI have limited interpretability because their internal models and rules are too complex for humans to understand easily. This makes it difficult to diagnose issues within such systems.
- Over-Dependence on Automation: Relying too heavily on automation can lead to errors or mistakes due to oversights during development or implementation. It is important to maintain manual control over core processes where possible in order to guard against any potential issues caused by automated systems.
Types of Software That AI Knowledge Base Software Integrates With
AI knowledge base software can integrate with a variety of different types of software. For example, data visualization software like Tableau and BI tools like Qlikview can be used to display collected data and conclusions in an easy to read format. Integration with natural language processing (NLP) tools can also be used to extract relevant information from large volumes of unstructured text, while customer relationship management (CRM) systems can help provide personalized services for customers. Additionally, automated chatbot services such as Chatfuel or Botengine can be built on top of the AI knowledge base platform to enable users to ask questions and get quick responses without needing direct human intervention. Finally, third-party applications such as Salesforce or Microsoft Dynamics 365 can also be integrated into the AI knowledge base system to further enhance its capabilities.
Questions To Ask When Considering AI Knowledge Base Software
- What specific AI technology does the knowledge base software use?
- How intuitive is the user interface?
- Does the software have an analytics suite that can be used to measure the performance of users and the system itself?
- What level of customization and integration options are available for customizing the knowledge base software to your organization’s specific needs?
- To what extent are natural language processing, machine learning, and other forms of artificial intelligence integrated into this product?
- Are there any major limitations in terms of scalability or data storage capacity?
- Is there a cost associated with additional features or support services beyond what is included in the initial purchase price?
- Is it easy to search for information within your knowledge base?
- Are there any tools for helping to automate processes such as updating content, detecting changes in customer preferences, or analyzing customer feedback data from surveys or social media posts?
- How often will you need to update your knowledge base content so that it remains accurate and up-to-date with current trends and regulations?