Alternatives to CustomerFirst

The leading enterprise cloud native remote support platform embedded in ServiceNow Salesforce Tanium and more. Empower your IT Help Desk team and Contact Center to resolve 32% of issues on the first call. Agents can launch with a single click and multi-channel support. No downloads are required. ScreenMeet, which is browser-based, can be embedded into your existing CRM and ITSM. Your IT Help Desk and Contact Center will connect in seconds thanks to our global cloud infrastructure with low latency. Authentication in platforms like Salesforce or ServiceNow ensures that credentials adhere to strict internal password policies. It's also configurable so you can store data in the cloud in specific geographies. Enterprise-grade security -Built using Amazon Web Services (AWS), a leading cloud solution Data transmission: TLS/DTLS 1.2+ and AES-256 bit encryption -Authentication via Salesforce & ServiceNow to add security -Store data on your preferred cloud

InvGate Service Desk provides reliable help desk and asset management solutions. It is designed to provide IT support and optimize the provisioning of IT services. InvGate Service Desk features an intuitive user interface that is easy to use. It offers a multi-departmental service fulfillment platform with federated asset management capability. This allows seamless integration between the asset that requires service and the service request. InvGate Service Desk offers a drag-and drop graphical workflow builder, code-free configuration, custom dashboards and business analytics reporting. Email ticketing is also available.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Software for field service management in every industry. SMART Software works with you to streamline your routes and provide detailed reporting and analysis to help you grow your service business. Our software support team is the best in the industry and includes on-site training. Streamline your business operations and keep all your important customer information in one place. Our inventory management, equipment tracking and time management tools, as well as reporting, will help you increase your bottom line. You can keep track of all aspects related to Service Issues, including ticketing and technician routing, inventory control, and vehicle maintenance. We forecast vault cash differently to any ATM software or processor. ATM SMART is a popular choice for customers who return 20% of their vault cash. SMART offers a powerful, integrated CRM solution that allows you to manage your relationships with customers, vendors, sales prospects, and other business contacts.

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

NetResults® Corporation creates and markets NetResultsTracker™, a web-based collaboration tool that allows companies to more effectively track, manage, and resolve a variety of business issues. NetResults Tracker is a web-based collaboration software that can be used to track bugs, issues, problem tracking and change management. It also supports workflow management, process management as well as help desk, knowledge bases, and an automated support portal. Web-based collaboration tool that helps companies track and manage business issues. NetResults Tracker Standard Edition includes additional collaboration features like alerts and escalate, discussion threads, and others. Our customers come from many industries, including entertainment, consulting, financial, government and hardware manufacturing, pharmaceuticals, retail, software, system integraton, telecommunications, transportation, and utilities.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Gemini can solve any number of situations. Gemini's unique project templates allow you to adapt the user interface to your project's taxonomy. The workspace feature allows users to focus on the important data. Gemini's Issue tracking eliminates the need for micro-managing the processing of issues or communication around them. You have control over what information is captured, how it is processed and when notifications are sent. Bugs are a natural part of software development. Gemini Bug Tracking makes it easier to track, manage, and resolve bugs faster. Integrated Testing makes sure bugs don't return. Gemini supports all agile methodologies, including SCRUM, Kanban, and Kanban. You can be sure you don't miss your deadlines or upset your customers with powerful sprint progress reports. Gemini integrates your help desk function with the rest of the organization, so managing problems is easy for you.

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

Aegis Help Desk integrates a Help Desk, Client and Asset Management system to power your phone center. It will allow you to provide the service that your customers expect. It is intuitive, affordable, and packed with features that Help Desk users have come rely on. It is not designed for large organizations that require an ITIL-based service management system. Aegis Help Desk makes it easy to provide high-quality service to your customers. Aegis Help Desk allows you to share information within your company, whether you are serving external customers or internal users. It is the ultimate competitive advantage. What you know about your clients and how they respond directly to their needs directly impacts your bottom line. It's a simple way to provide high-quality support and service to clients. Many IT organizations used to be internally focused and only dealt with technical issues.

ReplyDesk, a cloud-powered helpdesk that allows online retailers to improve customer service delivery and reduce the time it takes for customers to get their questions answered, is available to them. ReplyDesk integrates seamlessly with email, social media accounts and webstores to provide a single inbox for all customer communications. Smart automation rules allow you to automate customer inquiries and email responses. Customer service agents can quickly insert suggested replies to common questions and create email templates. Agents can also tag tickets and mention other colleagues for help and organization. ReplyDesk automatically interprets messages from customers in your choice of 140 languages, so you can efficiently service multiple territories. You can resolve customer issues immediately and manage all returns, refunds, and disputes from all your webstores, marketplaces, and selling channels.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

The top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

CallTaker is a cloud-based, powerful, SOPHISTICATED and CUSTOMISABLE customer service management system. It can be used for pre- or post-sales customer service, internal user support for IT/HR Help Desks, carpark or property security help desks, and any other use case where you need service tracking and delivery to customers, external users, customers, or other organizations. CallTaker is a powerful and comprehensive business management tool that can help improve efficiency, productivity, and governance in your customer support center. Your business needs customer relationship data that is automatically updated. This includes instant access for employees and a complete history of all communications, meetings and documents shared. CallTaker gives your business one place to store all your customers, leads, service requests, and contact information. It also stores all their preferences and history. This ensures that your conversations are always relevant, personal, and up-to date.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Technology is vital to any organization's success. The help desk is at the heart and soul of any reliable and efficient IT environment. The helpdesk not only supports users' IT issues but also highlights recurring IT problems, allowing organizations to pinpoint the root cause and create a productive working environment. NetSupport ServiceDesk is easily integrated into your IT infrastructure and provides the necessary processes to help you track, organize, manage, answer, and resolve the most difficult support issues. Its intuitive, browser-based interface is fully customizable and supports desktop and mobile platforms. It also provides robust workflow processes. It provides a variety of management reports and a customer-friendly self service portal. This allows technicians to provide support efficiently. Customers can search the Solutions Database to find an answer before they log an issue.

ExDesk provides a complete help desk solution for small and medium-sized businesses. It is a web-based, remotely hosted ASP service that can be accessed from any browser. This allows for simplicity and affordability. The system is fully configurable to meet your workflow needs and combines power, simplicity, and rapid deployment. ExDesk can be configured to allow you to track, route and give feedback to users and support staff. Our software solution allows you to manage, report and coordinate workflows. You can use our 35 on-line reports or download data whenever you want for your own advanced reporting. ExDesk is ready to work immediately for your specific needs. ExDesk is easy to use and requires little training. For more information, visit our product and feature pages. Also, check out our demo and pricing information.

I'm OnCall, a cost-effective and secure online help desk software, allows organizations to provide remote support via the Internet to their customers. Within minutes, you can offer your customers world-class Live Chat support. You can embed I'm OnCall URLs into your website. You can simply embed a Live Chat button with the given URL to your website. Customers will then be able to request to chat with an agent. Agents can have up 10 simultaneous chat sessions in order to handle high volumes of customers during peak times. I'm OnCall allows you to establish a temporary connection with your customer's computer using no pre-installed software. Remotely controlling the computers of your customers allows you to quickly and efficiently resolve their technical and IT support issues. Remotely controlling your customers' computers allows your agents to save time and travel costs.

Teamwork Desk is a feature-rich helpdesk that allows you to seamlessly manage inbound communication and tickets. It's invisible to customers, but it can be created and managed from the moment it was created. Teamwork Desk is a support hub that can be used to create help docs and inbound communications. It allows you to provide exceptional customer service and solve problems faster. Customers can find answers, get help and track tickets from any device. Teamwork's Helpdesk Ticketing System gives you full visibility over all customer communications. This ensures that nothing is lost in siloed email and allows you to provide exceptional support at scale. Email collaboration can be made easier by turning emails into tickets. This allows customers to track, manage and organize their interactions from one central hub. This will make your team more responsive and able to provide a better customer experience.

Apptivo CRM Software helps you attract, engage, retain, and delight more customers. No more juggling among multiple apps. You can manage your customers, finances, and support from your pocket. This will increase your productivity and improve your client relationships. All the following apps are available in one CRM: Invoices and Projects, Work Orders. Orders, Estimates. Help Desk. Expenses reports. An easy online CRM system that stores contacts, reminders and files. You can add more apps to the App Store if your business expands and you require them. You can manage your sales pipeline, keep track of employee activities, close more deals, and monitor employee activity. Track your sales and convert them into invoices quickly to get paid!

VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.

WonderDesk is an automated web-based help desk software solution. It is a Perl CGI script which can be easily installed on your web server. It improves communication between your company's customers and employees. It helps you keep your company organized. It does not require any software to assist your technicians or customers. It is 100% web browser-based. WonderDesk replaces your support email link. Say goodbye to messy email inboxes and support requests that get lost. Your customers will be happy with the WonderDesk help desk solution. They are notified by email every step of the way throughout each support request. They can log in anytime to check the status of their support request or update it. They can also meet one-on-one with the technician assigned to their support request.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

Serviceaide Intelligent Service Management helps you improve customer service efficiency. Intelligent Service Management by Serviceaide is scalable, secure, and easily accessible. This solution allows businesses to provide prompt and accurate customer support. These solutions range from customer support that is primarily oriented to help desks to full Service Management including IT Service Management (ITSM).

Simple yet powerful help desk software. No ticket IDs, no customer portal, and only personal emails for happy customers. Customers do not need to log in to any ticket numbers or portals. Instead, they receive a personal email. This allows customers to send their emails quickly and ensures that nothing is lost. Use @mentions and notes to quickly and easily collaborate behind-the scenes on any email. You can track metrics such as customer satisfaction scores and response times to help you understand your team's performance. Working with the team, re-typing old responses, working out who is responding to what, and making sure that nothing slips by the cracks are all tasks that can be done using email software. EvantoDesk is easy to use help desk software that will make you and your customers more productive and happy. Businesses across many industries trust EvantoDesk.

CLIENT solution. Stand Alone with built-in CRM. We integrate as a HelpDesk add-on if you have an external contact manager like Act!, MicrosoftSQLContacts, Oracle, SysbaseASE. You can deploy your database anywhere! You can either place your database on a LAN or in a Cloud Server environment. Access your data from any location, anytime, from your computer. Total Support HelpDesk can be used by any company or organization that requires to track emails and calls from clients. From inception to resolution! Total Support HelpDesk has built-in Work Flow which allows you to confirm and reassure clients that their inquiries have been processed with the highest priority to provide them with a resolution as soon as possible. You will never let an inquiry slip by with custom Priorities or Priority Escalation.

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.

Alcea HelpDesk provides organizations with a competitive advantage through faster response times, increased productivity, and the ability to ensure that reported issues are being addressed. Alcea HelpDesk provides an all-in-one platform for tracking and reporting. It allows your organization to respond faster, increase productivity, and ensure that issues are being addressed. Alcea HelpDesk workflow rules and rank feature can flag issues or requests and prioritize them. Managers have access to the information they need to manage their resources and assess productivity. You can customize the look of your system and collect the information you need. All communications with your users are routed through it, keeping assignees, submitters, and other interested parties informed through email notifications. Managers and decision-makers can monitor the status of an issue/project based on reports you create. This is completely web-based and in real time.

ReadyDesk is an entirely web-based help desk software solution. It has powerful features that can meet the needs of businesses of all sizes. ReadyDesk allows you to offer customers many options to resolve their problems quickly. Customers can create tickets through the customer portal, browse the support articles and self-service manuals, or send you an email to create tickets. They can also chat live with you online. Customers and technicians can create tickets from the web interface or from incoming email. Supports attachments and tracks all actions in ticket history. Technicians can simultaneously work on multiple tickets using the tabs at their interface. Multiple customer portals can be created to support unlimited numbers of companies or departments. Each portal can have its logo and settings. Customers can view and open existing tickets, view invoices, assets and more, and even open live chat sessions.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

ServiceTonic is a powerful, flexible, and easy-to-use ITIL-aligned Service Desk software. Unique automation and service management platform that allows for high configuration without the need to program. ServiceTonic is an IT Service Management Software that aligns with ITIL. It allows IT departments to improve internal management and user satisfaction through the use of a multichannel support desk, process automation, asset inventory management, and efficient access to information (KPI). This facilitates decision making. ServiceTonic's powerful functionality allows companies to manage all types and types of requests, petitions, and incidents using its ticketing tool. This tool is designed to provide the best customer support possible. Multichannel Service Desk allows you to record any request that is received (phone, email, mobile, chat, QR).

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

It allows you to automate customer service and solve customer support tickets. All your communication channels can be connected and managed in one interface. Happy agents make productive agents. You can create templates, set up automated responses to standard questions, make changes to customer status, and assign new tags. Facilitate your work process and make it easier. You can use tags and status to assign support agents, SLA control and apply filters. You can also use response templates and create response templates. UseDesk allows you to track how quickly you respond to customers and generate reports about your departments' performance. UseDesk is simple to use. Use our pre-set integrations to connect your systems or use our SDK for iOS or Android. Your employees will not have to switch between programs and windows; they can work on our platform without leaving.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

You can keep your customers happy and your departments organized with Shared Inbox, Ticketing System and Knowledge Base. Your corporate inbox can be organized by departments, type of inquiries and issues received from customers and leads. You can make it easier for customers to get support 24/7, 365 days a year. This will increase customer satisfaction and decrease support volume. Your contacts and leads will be organized in the most efficient way. Follow up, close sales, and upsell prospects. Smart data based on conversations, resolved issues per days, tags, trends, and team leaderboards can improve customer experience and department communication. We know how difficult it is to please every customer. Everyone is unique. We will meet your needs, no matter how unique they may be.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

Create a cloud-hosted Instant Chime application in minutes. Our team will do the rest. Most applications are installed and activated within one day. Transform your IT service desk agents and support operations into heroes by empowering your service desk. Your Microsoft O365 subscription allows you to route IM click-to-chat requests from your website or other channels to your support or sales teams. Multiple concurrent chat sessions can increase agent productivity and knowledge. You can manage more cases with fewer resources, and with lower average speed to answer. Microsoft Skype for Business allows you to connect your customers and employees with any agent in any location. To receive inbound service requests or sales requests, you can use your existing Microsoft Skype for Business accounts (S4B). Chats with S4B and S4B to S4B.