Front Description

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Pricing

Pricing Starts At:
$19.00/month/user
Pricing Information:
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial:
Yes

Integrations

API:
Yes, Front has an API

Reviews - 3 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Front
Year Founded:
2013
Headquarters:
United States
Website:
front.com
Update This Listing

Media

Recommended Products
Build Agents and Models on One Platform Icon
Build Agents and Models on One Platform

Everything you need to build production-ready agents and models. Access 200+ Google and third-party AI models and tools.

Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Start Free

Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Front Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Email Management Software

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Team Communication Software

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management Software

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Customer Service Software

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Workflow Management Software

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

Internal Communications Software

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Productivity Software

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Live Chat Software

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Communications Management Software

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Success Software

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Customer Engagement Software

Communication Management
Community Management
Live Chat

Remote Support Software

Live Chat
Real-time Chat

Front Lists

Front User Reviews

Write a Review
  • Name: Mohit V.
    Job Title: Operation manager
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Revolutionary Email Organizer

    Edited: Jun 29 2020

    Summary: Complicated inbox and organizing business and personal emails are difficult. But, Front makes everything easy and simple. It's the best tool to communicate with co-workers. It also includes performance analytics.

    Positive: FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration.

    Negative: It worked very well and meet all of my requirement.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Engineer Director
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Combination of communication tools

    Date: Aug 29 2020

    Summary: It delivers very essential features to make an ideal internal team communication platform. It provides an intuitive platform to combine our team collaboration and workload. It helps to combine our emails, SMS and workload on a single Front app.

    Positive: It combines different communicate platform into the front app.
    Integrates with email, Sms and workload status and management section.
    Clean user interface. Easy to navigate on the mobile app.

    Negative: No cons, I will update if I face any cons in the future.

    Read More...
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Extremely user-friendly software

    Edited: Jul 23 2020

    Summary: Customer support team is very responsive. Easy to understand software. Some of its main features are rental management, travel management and logistics. Great user interface. Easily integrates with Gmail, Asana, Dialpad, Hubspot, Drift, Clickup etc.

    Positive: Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install.

    Negative: Very good software. Search function is awesome. Good to go app. No cons.

    Read More...
  • Previous
  • You're on page 1
  • Next