BOSSDesk Description
BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.
Pricing
Pricing Starts At:
$19.00/month
Pricing Information:
Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly
Free Trial:
Yes
Company Details
Company:
BOSS Solutions
Year Founded:
1997
Headquarters:
United States
Website:
www.boss-solutions.com
Media
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Product Details
Platforms
SaaS
Windows
iPhone
iPad
Android
On-Premises
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online
BOSSDesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
IT Asset Management Software
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Asset Tracking Software
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management