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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Clickatell
Constant Contact Lead Gen & CRM
DocuSign
Ducomm
Exotel
Gmail
Google Drive
HighComm
HubSpot Operations Hub
Kixie PowerCall & SMS
Magento
Mailchimp
Microsoft 365
Microsoft Outlook
My Call Cloud
QuickBooks Online Advanced
TallyPrime
Telzio
VICIdial
Zapier

Integrations

Clickatell
Constant Contact Lead Gen & CRM
DocuSign
Ducomm
Exotel
Gmail
Google Drive
HighComm
HubSpot Operations Hub
Kixie PowerCall & SMS
Magento
Mailchimp
Microsoft 365
Microsoft Outlook
My Call Cloud
QuickBooks Online Advanced
TallyPrime
Telzio
VICIdial
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$10 per user per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/customerfirst.html

Vendor Details

Company Name

Vtiger

Founded

2004

Country

United States

Website

www.vtiger.com/help-desk/

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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