CustomerFirst Description
CustomerFirst is a CRM Help Desk software. It includes bug tracking and defect tracking software capabilities for companies that support internally developed software. It integrates communications between support, help desk, development and professional services. CustomerFirst helps you maintain a good relationship with your customers. It also makes it easy to be responsive to customers' needs. It manages the work flow from the moment an issue is reported to the end.
Integrations
Company Details
Company:
RTI Software
Website:
www.rti-software.com/customerfirst.html
Media
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In this playbook, you’ll learn…
- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.
- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.
Product Details
Platforms
Windows
Customer Support
Phone Support
24/7 Live Support
CustomerFirst Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management