Avaya Aura Integrations

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Featuring an intuitive no-code UI builder, a drag-and-drop business process builder, and a variety of built-in tools for workflow automation, the Creatio platform allows you to create business applications of any complexity and scale - addressing both structured and unstructured industry workflows, rich reporting, diverse machine learning use cases, and flexible analytical dashboards. With Creatio, the development effort for such applications is reduced by up to 10 times! Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for popular business needs and use cases. The Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem. Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform. Creatio products can be deployed as a single CRM bundle or as standalone solutions to fit your company’s exact needs.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.

Our namesake product, Minitab Statistical Software, leads the way in data analysis with the power to visualize, analyze and harness your data to gain insights and solve your toughest challenges. Access trusted, proven and modern analytics combined with dynamic visualizations to empower you and your decisions. The latest version of Minitab Statistical Software includes access to Minitab on the cloud so you can analyze from anywhere, and Graph Builder, our new interactive tool to instantly create multiple graph options at once. Minitab offers modules for Predictive Analytics and Healthcare to boost your analytics even further. Available in 8 languages: English, Chinese, French, German, Japanese, Korean, Spanish, and Portuguese. For 50 years, Minitab has helped thousands of companies and institutions spot trends, solve problems, and discover valuable insights in their data through our comprehensive, best-in-class suite of data analysis and process improvement tools.

Graphlogic Conversational AI Platform consists of: Robotic Process Automation for Enterprises (RPA), Conversational AI, and Natural Language Understanding technology to create advanced chatbots and voicebots. It also includes Automatic Speech Recognition (ASR), Text-to-Speech solutions (TTS), and Retrieval Augmented Generation pipelines (RAGs) with Large Language Models. Key components: Conversational AI Platform - Natural Language understanding - Retrieval and augmented generation pipeline or RAG pipeline - Speech to Text Engine - Text-to-Speech Engine - Channels connectivity API Builder Visual Flow Builder Pro-active outreach conversations Conversational Analytics - Deploy anywhere (SaaS, Private Cloud, On-Premises). - Single-tenancy / multi-tenancy - Multiple language AI

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

WebRezPro is a cloud property management system [PMS] that is rich in features and specifically designed for the hospitality industry. WebRezPro is trusted by lodging operators since 2003. It serves a wide variety of hospitality segments including inns, hotels and lodges, camps, hostels, cabins, campgrounds, campsites, cabins, hostels, vacation rentals, and hostels. WebRezPro is more than a reservation system. It allows property managers to manage their front desk, housekeeping and reservations through one interface.

Our platform is feature-rich and allows you to spend more time creating exceptional guest experiences, while your restaurant runs on autopilot. Your staff will achieve their goals with table management. Your staff will be able to fill more of their floor, manage and control the guest flow, and save time trying to keep up with everything. You can see your restaurant through powerful tools such as a timeline, grid, floor, and list. These tools are designed to make it easier for you to become more efficient. You can easily prevent double bookings, overflow, and issues with kitchen capacity so that service runs smoothly every time. It is now normal to keep your capacity at the top. Easy volume capping and pacing tools make it easy to fill your tables with guests. Smart in-app suggestions will help you optimize seating. Eat App analyzes your availability to automatically fill your restaurant to maximize your revenue.

OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Many department managers don't have the right call insights to make informed decisions. This data is difficult to retrieve, too tedious to collect or only available in the past. These issues could be affecting you. PBXDom allows you to quickly and easily report on phone calls and system usage. It's simple to set up and you can customize the dashboards to get the information you need. Find out how to maximize your resources and who your top performers really are. You will be notified if anyone in your organization calls 911 to mobilize resources. Get information about your estimated bill before it arrives so you can take action before it is too late.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

Studio by Creatio: An intelligent low-code and process management platform that offers out-of-the box solutions and templates. It's as easy as playing with LEGO to create complex business processes: you can move elements, interact with peers, comment on actions, and manage all of your processes in one environment. Low-code technology can be used to give non-IT employees the ability to create apps and processes that they need. Low-code technology allows you to quickly create custom solutions. Users don't need to be technical experts to create new apps or modify existing ones thanks to low-code tools that are powerful and flexible. This includes creating user interfaces and business logics, designing data models, and setting up machine learning models to improve decision-making.

Korbyt Anywhere, the workplace experience platform, powers the hybrid workplace experience for modern enterprises. Publish once, reach everyone in your workplace with personalized content and data on any screen and anywhere. Smart Signage You can create and configure digital signage content that targets specific audiences, people, roles, or locations. The platform will automatically deliver engaging data, content, and experiences. Space Management With a smart, interactive solution, you can welcome guests and employees back to the office. It manages the safety, display, and reservations of your remote and in-house work environments. Mobile Transform your workplace to be anywhere, anytime. Your workplace can be mobile with access to information and tools from anywhere, thanks to the increasing number of people working remotely. Integrations Korbyt Anywhere is a leader in the industry, offering hundreds of data connectors that simplify access to data and applications.

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security. LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity. LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

The world's most user-friendly, no-code, no fuss conversational AI platform. The boost.ai platform, powered by proprietary self-learning AI and equipped with an enterprise-ready feature list, is the easiest, most efficient, and most scaleable way for businesses to automate and streamline their internal business processes. Boost.ai combines deep learning and natural-language processing (NLP), with its proprietary automatic semantic interpretation (ASU), technology to interpret and respond directly to queries via a chatbot, Messenger, Skype, Messenger, or Slack. It provides a host of features, including a centralized information repository and authentication management, pre-defined template, language detection, conversational voice recorder, and more. With support for Microsoft Teams and Zendesk, Salesforce, and other analytics, gain insights into customer conversation data, quality rating, as well as other metrics, to optimize customer engagement.

Thunder TPS is used by top service providers and online gaming businesses. It provides automated DDoS protection that is scalable and automated. It uses advanced machine learning to detect attacks and mitigate them. Multi-modal source-based defense identifies attackers without causing damage to users. 5-level adaptive mitigation policy, zero day Automated Protection (ZAP), actionable distributed-denial-of-service weapons intelligence at a scale 96M-entry white/black lists Flexible and robust Distributed Denial of Service protection (DDoS), with a wide variety of hardware and software deployment options to meet your specific needs. High-precision, automated DDoS mitigation solution can be delivered as hardware or virtual appliances in speeds ranging from 1 Gbps up to 500 Gbps. High-performance, Sflow-based, IPFIX-based DDoS detection for a complete reactive cyber attack defense system. This appliance can be used as a standalone appliance, or integrated with aGalaxy 5000.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

High-performance IT teams are essential to achieving competitive advantage with digital technologies. They must deliver high quality products and services quicker. TCS MasterCraft™, DevPlus is a scalable, Agile, and DevOps product that allows your teams to tailor their workflow to track, manage, and test Scrum, Kanban, or any other Agile framework. It also automates release management. Transparency and alignment at all levels of the enterprise are key to building the right product. Automate your demand to deploy journey to increase productivity and help businesses realize their potential. Get continuous feedback from users to improve the product and ship a minimum viable product. Transparency and alignment of all enterprise teams working on different platforms, applications, and teams is essential to ensure end-to-end traceability for application delivery. Enterprise-level governance and reporting are essential for your demand to be deployed journey.

Data management software is used mainly by enterprise business teams. Data management software must be intuitive, automated, and intelligent. Data management activities must also adhere to specific industry and data protection regulations. Data must be accurate, consistent, high quality, and easily accessible to enable business teams to make informed, data-driven strategic business decisions. Integrates data privacy, data quality management and test data management. Service engine-based architecture allows for efficient handling of growing data volumes. Uses a user-defined function framework with python adapter to handle niche data processing needs. This provides a minimal layer of governance for data quality and privacy management.

TCS MasterCraft™, TransformPlus is a cognitive platform that provides clear visibility to core business applications with an intelligent blueprint and centralized knowledge repository. It is technology-agnostic and is driven by implicit knowledge. Its automated conversion platform allows for modernization and faster rollouts, which aids enterprises in their digital journey. Cognitive code analysis-based application knowledge repository with externalization. A platform to design and execute data transformation and migration for businesses, especially during legacy app modernization. An automated platform for the generation of digital applications that uses model-based development. Automated migration platform for DB conversion and language conversion that accelerates application transformation.

Customers are trading transactions in stores for 'aha' moments, experiences, the convenience of picking-up or returning online orders at the store or micro moments such as an irresistible discount on a wishlisted' item. Retailers are having trouble with a point-of-sale (POS) solution that can offer the customer-centric capabilities of today. TCS OmniStoreTM, a unified commerce platform, completely changes the way customers shop. It will be at the center of everything you do. It is a solution for retailers who have had to deal with a variety of unreliable systems that fail to meet changing customer expectations. Orchestrate multichannel customer journeys. Create new services and apps quickly, without worrying about channel restrictions. Customers can shop anywhere in the store. To create unique, interconnected micro-experiences, ensure that their stores are always on.

Retailers must be able to quickly respond to the post-COVID world, which is marked by rising costs, changing shopping behaviour, and safety norms. This will require a paradigm shift in how retailers work. The only way to go is to provide the resilience required for unlocking exponential value and making decisions with confidence backed by big data, predictive analytics and intelligent real-time personalized and localized insight. TCS Optumera™, an AI-powered retail optimization suite, optimizes merchandising as well as supply chain decisions in a holistic manner. Retailers have seen a 3-5% increase in sales, a 50% reduction in time spent, 5x greater strategies, and a 20-30% decrease in costs. Complete customer basket across channels, taking into account demand transferability, customer choice set, predictive analytics, and competitive assortment.

Organizations can now reimagine their procurement and sourcing functions to create a virtual organization. This will allow them to drive agile and integrated processes and align buying decisions with sourcing strategies. Leaders and stakeholders have new expectations about the future of smart procurement and agile sourcing. Procurement and sourcing leaders are striving to overcome functional silos and unify end-to-end source-to-pay processes. They also seek ways to leverage supplier relationships that can be used to drive innovation and improve performance. Procurement 4.0 is defined by a lack of boundaries in source to pay functions, the ability to act on "here-and-now" spend insights, zero touch smart buying, and the ability to leverage ecosystems. TAP can be used as both an integrated source of pay and as an individual module, including TAP Sourcing (TAP Quick Bid), TAP Procure To Pay.

We assist organizations in their digital business transformation. We help organizations leverage ecosystems and drive mass personalization. We also deliver as-a service models at scale. We help you monetize smart, connected devices, unlock new revenue streams, and improve profits, revenues, and cash flows. The next-generation digital platform for subscription, device, and data. It delivers 'growth and transform' for your business. With world-class revenue assurance, you can improve your margins and net promoter scores. Big Data-based, robust, non-intrusive diagnostic method to improve customer experience. Collects, converts, or collates data from various service providers. Utilizes a workflow-based case manager that allows the creation of user-defined workflows. A business process engine is used to rule-based data processing.

You can monitor your network using Check Point's WatchTower Security Management App and respond quickly to security threats from anywhere with your mobile phone. The intuitive WatchTower Security Management App allows you to monitor your network in real time, alerts you when it is at risk, and configure security policies for multiple gateways. You can view all devices connected to your network as well as any security threats. Real-time notification for malicious attacks and unauthorized device connections. Block malware-infected devices quickly and view details to assist with further investigation. You can customize notifications to your top security events. You can view all security events by category. Click the link to drill down for more information. You can configure security settings for multiple gateways. Securely manage advanced security policy settings via the web user interface.

Multi-Domain Security Management provides more security and control by dividing security management into multiple virtual realms. Virtual domains can be created by businesses of any size based on business unit, geography, or security function. This will simplify management and strengthen security. Allows for the isolation of roles and granular administration of multi-tenant security management architectures. One security management configuration for VPN and Firewall, IPS, or other protections. All network security management domains can be viewed, accessed and controlled from one console. Multiple administrators can be created and centrally managed in multi-domain security management environments. Administrators can be granted permission to manage specific domains and other aspects of the multidomain system. Multiple administrators can work simultaneously on different security management domains.

Avaya oneX® Communicator, a Unified Communications client, helps enterprise users manage their communication tasks by giving them easy and intuitive access to all their communications tools. One-X Communicator is available as a standalone client or as a client that integrates to one-X Client Enablement Services and Conferencing Enterprise.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

Servion's ServEngage is a powerful video engagement tool that allows customers to connect with companies in the context of their service journey (websites, mobile apps, kiosks, etc.). Customers can access the service from any device connected to the Internet, including a smartphone, tablet, laptop, or smartwatch. The solution easily integrates with existing contact centers and digital channel systems (i.e. website, chatbots and mobile apps. It integrates with existing contact center platforms and digital channel systems (i.e. ServEngage complements your existing technology stack and enhances the way customers use video to engage with your brand. The solution empowers agents with visual guidance, provides personalized customer support, and improves Net Promoter Score (NPS).

ServSecure by Servion is a remote workforce management solution that increases employee productivity, ensures data safety, and facilitates seamless collaboration. ServSecure is a remote workforce monitoring solution that helps organizations adapt to the new world of at-home working. It provides better visibility and analysis of remote employees' experiences. ServSecure allows your company to increase work at home security, compliance and data protection to the same level as an in-office call center. Apps, website, time tracking, and productivity insights provide actionable insights that improve employee efficiency. Data security is enhanced with advanced face detection, device detection, desktop monitoring capabilities, and desktop monitoring. Integration with existing collaboration tools and contact centers increases collaboration. Supervisors have access to customizable reports, real time alerts and notifications, which improves their operational efficiency and control.

Cylera's cybersecurity solution and analytics solution is easy to deploy and integrate seamlessly into your network, saving you time, money and headaches. Passive integration reduces disruption risk. Full deployment is possible with complete visibility of the cloud and on-prem networks. Integrations with pre-built APIs are available out-of-the box for rapid deployment. Flexible architecture allows multiple sites and teams the ability to collaborate. Cylera is not just another cybersecurity platform. Our platform is purpose-built to handle complex, high-impact environments. It combines contextual awareness with an in-depth understanding of operational workflows. Our AI-driven cybersecurity platform & intelligence platform provides real-time visibility to help solve cybersecurity and information technology problems. Cylera can passively monitor your existing networks. Cylera can integrate with many of the platforms that you use every day.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

Connecting employees is essential for talent development within an organization. This shift in mindset has seen talent hunting become more of a chore than harnessing. Engaging workplaces and agile teams are also on the rise. The demand for agile HR functions is increasing among HR professionals. This presents new opportunities for leaders and meets stakeholder expectations. This new paradigm can be tapped by organizations that have a highly cohesive HR function. This will allow them to increase employee engagement and maximize potential across the enterprise. TCS' Talent 4.0 solution CHROMA™, which is TCS' Talent 4.0 solution, helps enterprises adopt HR best practices quickly, foster collaboration and effectively nurture talent with intelligent hires, seamless onboarding, comprehensive benefits covering varied needs, simplified and native mobile features such as leave management, claims management, agile social collaboration, flexible compensation, and more.

Urbanization is increasing at an unprecedented pace, making it more difficult for planners and administrators to provide safe, sustainable, and intelligent cities and work environments for their occupants. Their challenge is to create more sustainable urban living environments and work environments with limited resources. To achieve sustainable living and economic growth, city leaders must use data from multiple Smart City 1.0 sources. The TCS Intelligent Urban Exchange™ IoT Analytics for Smart Cities and Businesses, a modular platform that provides insight-centric software solutions to address modern-day challenges, was designed to accelerate the implementation smart IoT initiatives. This cloud platform uses data from multiple systems and IoT devices. It also runs advanced analytics that support real time decision-making.

TCS ADD platform speeds up speed-to-market for the pharmaceutical industry across all clinical R&D value chains and makes clinical trials more efficient and safer. TCS ADD facilitates digital ecosystems, simplifies data complexity, and provides patients faster access to effective drugs. The platform is powered with TCS Decision FabricTM cognitive artificial intelligence engine, smart analytics and IoT which provides superior business value for the pharmaceutical industry. The next-generation, end-to-end metadata-driven solution for managing industry and sponsor clinical standards. Data science-driven platform that uses AI & ML technologies to speed up study start-up, targeted interventions, and quicker decisions. This solution digitizes the entire clinical supply management process, while placing the patient at the center. This increases patient safety and overall efficacy.

Verint EdgeVMS is a scalable, enterprise-class solution for video monitoring, recording and analytics specifically designed for banks or credit unions. Verint Op Center is the video management system for today's modern financial institution. Op-Center is an enterprise-class video management system that allows organizations to monitor and control Verint-networked VVRs from a central location. It does this in a secure and centralized manner. Verint Guard Center is specifically designed for command-and-control environments. Security personnel can monitor up to 96 live cameras simultaneously. It is an easy and direct replacement for traditional analog matrix systems. The familiar joystick and keypad controls make it easy to transition any command-and control center to a networked environment. You can identify security threats in real-time, reduce risk, improve fraud investigation, and ensure operational compliance.

eMite, the operational intelligence platform, combines advanced analytics with data correlation, KPI management, and threshold alerting into a single browser-based solution. It provides actionable insights from both historical and real-time data. eMite is a flexible and powerful data-onboarding ETL (extract. transform, load) framework that uses multiple technologies to extract data. This includes APIs, JSON, SQL and other technologies. eMite has over 80 pre-built adaptors that allow you to automatically ingest data from third-party solutions such as Salesforce, Oracle, Atlassian and Snare. eMite also offers adaptors that can onboard data from other data sources such as a database or Excel file. eMite has a KPI (Key Performance Index) management system that allows users to create custom KPIs relevant to their operations.

With omnichannel conversational artificial intelligence, you can achieve real results. You can serve customers at any time and place, no matter how or when they contact you. InfiBot and human agents can deliver world-class service at large scale. Create custom AI Chatbots that meet the needs of your customers, from their first visit, purchase, and ongoing customer service. With AI Bot - InfiBot, you can solve problems and take customer requests wherever they are needed. Conversations can be started on any channel, and continued seamlessly on any other channel. All conversations can be managed in one place, regardless of the channel your customers use. Ask the right questions to discover your customers' problems, verify identity, give accurate answers, and route conversations to advanced NLU agents.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

CX Hub is a cloud platform that connects enterprises to customers to deliver a next-generation customer experience. CX Hub allows companies to offer a natural and revolutionary customer experience via voice calls, voice assistants, and their preferred messaging channels. It joins the silos CRM and Contact Center with messaging, AI, journey analysis & data. Contact center messaging: Voice agents can identify and text a caller while they speak, allowing them to contact them in real-time. Agent can also view a complete history all messages sent to and from a caller's phone number. Chat Agents can use their toll-free or toll-free numbers to communicate with customers via SMS or MMS. Customers have the option to move from voice to message and skip being on hold.